Mission Control Supervisor

Switch; Lithia Springs (GA); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Generous benefits

Remote/hybrid option

Career growth

Industry-leading design tech

Job summary

Switch in Lithia Springs, GA seeks a Mission Control Supervisor to oversee a shift of technicians monitoring data center systems and handling alerts in a 24/7 environment.

You will lead incident response, coordinate bridge calls, ensure processes are followed, coach the team, and maintain accurate records while driving reliability and performance.

Qualifications

• 3+ years of experience in operations, data center, or NOC environments.
• Experience leading or coordinating shift-based teams.
• Ability to work nights, weekends, and rotating shifts.
• Experience with monitoring systems, ticketing tools, and incident response.
• Strong troubleshooting and issue triage skills.
• Ability to document work clearly and maintain accurate records.
• Familiarity with data center infrastructure and operational workflows preferred.

Responsibilities

• Supervise day-to-day work of Mission Control technicians during assigned shifts
• Monitor system alerts and ensure timely and accurate response
• Act as the escalation point for complex or unresolved issues
• Coordinate communication during incidents, including bridge calls and updates
• Ensure all work follows established processes, standards, and documentation
• Track team performance, including quality, response time, and ticket handling
• Provide coaching, feedback, and shift-level training to team members
• Support scheduling, shift coverage, and workload balancing
• Maintain accurate records for reporting, audits, and handoffs between shifts
• Identify process gaps and recommend improvements based on recurring issues

Skills

Operations experience

Data center / NOC

Team leadership

Shift coordination

Monitoring systems

Ticketing tools

Incident response

Troubleshooting

Documentation

Tools

Monitoring systems

Ticketing tools

Incident management software

Job description

At Switch, we don’t just design, build and operate data centers—we are enabling the technology of the future. Led by Founder & CEO, Rob Roy, we believe in revolutionary innovation, operational excellence and the principle of karma. Switch is where talented people come together to EVOLVE the digital world.

We believe that innovation isn’t just about technology—it’s about the people, culture, and purpose that make it happen. Every Switch team member contributes to a mission greater than themselves: to create the world’s most advanced digital infrastructure that powers the progress of humanity.

The Role: Mission Control Supervisor

As a Mission Control Supervisor, you oversee a shift of technicians responsible for monitoring Switch’s data center systems. You ensure alerts are handled correctly, processes are followed, and issues are escalated without delay. You are accountable for team performance during your shift, including quality, response times, and adherence to standards. This role focuses on consistent execution, clear communication, and reliable operations in a mission-critical environment.

What You’ll Do

• Supervise day-to-day work of Mission Control technicians during assigned shifts
• Monitor system alerts and ensure timely and accurate response
• Act as the escalation point for complex or unresolved issues
• Coordinate communication during incidents, including bridge calls and updates
• Ensure all work follows established processes, standards, and documentation
• Track team performance, including quality, response time, and ticket handling
• Provide coaching, feedback, and shift-level training to team members
• Support scheduling, shift coverage, and workload balancing
• Maintain accurate records for reporting, audits, and handoffs between shifts
• Identify process gaps and recommend improvements based on recurring issues

What We’re Looking For

• You follow process consistently and hold others accountable to it
• You communicate clearly, especially during high-pressure situations
• You make sound decisions within defined guidelines
• You stay focused and reliable during shift-based, 24/7 operations
• You support your team and step in when coverage or guidance is needed
• You elevate issues appropriately without delay or hesitation
• You take ownership of team outcomes during your shift

What You’ll Bring

• 3+ years of experience in operations, data center, or NOC environments
• Prior experience leading or coordinating shift-based teams
• Ability to work nights, weekends, and rotating shifts as required
• Experience with monitoring systems, ticketing tools, and incident response
• Strong troubleshooting and issue triage skills
• Ability to document work clearly and maintain accurate records
• Familiarity with data center infrastructure and operational workflows preferred

Why Switch?

A Culture of Karma – We are self-motivated by karma, ensuring our actions contribute to a positive, supportive and forward-thinking environment.

Industry Leading Designs – Work with the most advanced data center technology on the planet and be a part of emerging technology development.

Flexibility & Remote Opportunities – Whether in-office, hybrid, or fully remote, we offer the technology and support to keep teams connected and productive.

Career Stability & Growth – In this expanding industry, we invest in our people, providing opportunities & advancement in a stable, growing company.

Generous Benefits Package - Switch provides comprehensive coverage for you and your family that can be tailored to fit your personal needs, and more!

Join Us & Make a Difference

This is more than a job—it’s a mission. If you’re ready to be part of a culture that values innovation, karma, and limitless potential, we want to hear from you.

Applicant and Candidate Privacy Notice
Your privacy rights may vary by location. Learn more in our Switch Applicant and Candidate Privacy Notice https://www.switch.com/applicant-and-candidate-privacy/ to understand how Switch collects, uses, shares, and protects your personal information during the recruiting process.

Safe Hiring Notice
Legitimate Switch recruiting emails come from switch.com. Current opportunities are posted on https://switch.com/careers and the official Switch LinkedIn Company page https://www.linkedin.com/company/switch-data-centers/ . Switch will never ask you to pay fees, purchase equipment, send money, cash a check, or transfer funds as part of recruiting. Personal information is collected only through approved Switch systems.

Equal Employment Opportunity
Switch is an Equal Opportunity Employer. We provide employment opportunities without discrimination or harassment based on any characteristic protected by applicable federal, state, or local law.

Accommodations
Switch provides reasonable accommodations to qualified individuals with disabilities throughout the hiring process. If you need an accommodation, contact [e-mail] .

Switch also considers qualified applicants with criminal histories in accordance with applicable law.