Director of Court Operations & Programs

Pierce County; Washington; On-site; USD 90,000 - 130,000; Full time

Job summary

Pierce County District Court in Tacoma, Washington seeks a Manager of Operations to lead the Operations Division, shape strategic priorities, and drive program development across criminal, civil, and therapeutic court operations. This role collaborates with the Court Administrator and judges, guiding large teams and complex processes.

The ideal candidate combines executive leadership with hands-on operational excellence, emphasizing system improvements and cross‑agency collaboration to deliver

Qualifications

• Bachelor’s degree in Business Administration, Public Administration or a closely related field.
• Four or more years of demonstrated experience as a criminal justice manager or administrator.
• Work experience in Washington courts preferred.

Responsibilities

• Lead, plan, and manage the daily operations of the Operations Division, including caseflow, calendaring, court procedures, records, exhibits, staffing, and service delivery.
• Provide leadership and oversight for supervisors, employees, therapeutic court operations, and other assigned Court programs and services.
• Partner with the Court Administrator and judicial leadership to establish strategic priorities and improve criminal, civil, and therapeutic court operations.
• Identify opportunities to improve processes, customer service, access to justice, and organizational effectiveness.
• Lead implementation of new programs, policies, technology, and organizational change.
• Evaluate legislation, court rules, and policy changes and determine their operational impact on the Court.
• Develop operational goals, performance measures, reports, and data-informed strategies.
• Supervise, coach, and evaluate managers and supervisors and support employee development throughout the division.
• Build and maintain strong relationships with justice partners, county departments, state agencies, community organizations, and other courts.
• Represent the Court Administrator and District Court on county, regional, and statewide committees and workgroups.
• Support the development of Court policies, procedures, budgets, staffing strategies, and long-range operational planning.
• Foster a workplace culture focused on professionalism, collaboration, innovation, accountability, and public service.

Education

Bachelor’s degree in Business Administration or Public Administration or related field

Job description

Pierce County District Court in Tacoma, Washington seeks a Manager of Operations to lead the Operations Division, shape strategic priorities, and drive program development across criminal, civil, and therapeutic court operations. This role collaborates with the Court Administrator and judges, guiding large teams and complex processes.

The ideal candidate combines executive leadership with hands-on operational excellence, emphasizing system improvements and cross‑agency collaboration to deliver