Director of Corporate Travel Operations

Cvent, Inc.; Tysons (VA); On-site; USD 120,000 - 180,000; Full time

Job summary

Cvent is seeking a strategic Manager of Business Operations for Corporate Travel to design and govern a segmented travel program across our global workforce. You will own platform configuration, policy enforcement, and supplier negotiations while partnering with Finance and offshore teams.

The role emphasizes AI integration, cost optimization, risk management, and cross-functional leadership to deliver measurable travel savings and traveler satisfaction.

Qualifications

• 5+ years in corporate travel program management or equivalent leadership role.
• Experience designing/restructuring travel programs across multiple segments.
• Proven ability to negotiate with suppliers and manage vendors.

Responsibilities

• Assess current travel landscape across business segments and identify optimization opportunities.
• Design and implement strategy for preplanning, approvals, and Concur configuration per segment.
• Establish policy frameworks and traveler guidance for each travel type.
• Create a unified view of travel spend and enable segment-level analysis.
• Identify AI-enabled capabilities to automate guidance, booking, and reporting.
• Benchmark pricing against market and negotiate favorable terms beyond paper promises.
• Expand rate sources to include negotiated and direct rates; keep policy in-policy.
• Lead travel team, manage India-based Travel Team, and monitor KPIs and cost impact.
• Apply AI to day-to-day operations and measure cycle-time, accuracy, and savings.
• ESG-related responses and regular ESG reporting across channels.

Skills

Corporate travel program management

Cross-functional collaboration

Negotiation

AI in travel ops

Vendor management

Tools

Concur

Microsoft Office Suite

Job description

Cvent is seeking a strategic Manager of Business Operations for Corporate Travel to design and govern a segmented travel program across our global workforce. You will own platform configuration, policy enforcement, and supplier negotiations while partnering with Finance and offshore teams.

The role emphasizes AI integration, cost optimization, risk management, and cross-functional leadership to deliver measurable travel savings and traveler satisfaction.