Director of Concessions | Full-Time | The Paramount Baltimore

Oak View Group; Baltimore (MD); Presencial; USD 85.000 - 95.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Dental & Vision insurance

401(k) with matching

Paid time off

Descripción de la vacante

Oak View Group’s Paramount Baltimore venue seeks an experienced Director of Concessions to lead the concessions operations for a major new venue in Baltimore. You will drive guest experience, staffing, training, and financial performance from opening day onward, shaping standards and building a high-performing team.

The role requires oversight of all concessions activities, budgeting, inventory, and compliance, with a focus on operational excellence and exceptional guest service in a dynamic

Formación

• 5-7+ years of food and beverage, concessions, restaurant, or hospitality management experience.
• Leadership experience directing large teams in high-volume venues is strongly preferred.
• Strong financial and operational management skills.
• Willingness to work evenings, weekends, holidays, and event days.

Responsabilidades

• Oversee all concessions operations for concerts, events, and other venue activities.
• Develop and implement operating procedures and service standards.
• Lead pre-event planning, event-day execution, and post-event reconciliation.
• Ensure stands, bars, POS, and service areas are staffed, stocked, clean, and operational.
• Monitor operations during events and address guest, staffing, or operational issues.
• Partner with venue leadership to ensure successful event execution.

Conocimientos

Food & beverage management

Leadership

Event operations

Budget & finance

Herramientas

POS systems

Inventory systems

Descripción del empleo

Oak View Group

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Position Summary

We are seeking an experienced and dynamic Director of Concessions to lead food and beverage concession operations at the new The Paramount Baltimore venue. The Director of Concessions will be responsible for the overall success of the venue's concessions operation, including operational planning, staffing, training, guest experience, financial performance, inventory management, and event execution. As a key leader for this new venue, this position will play an important role in establishing operational standards, building a high-performing team, and creating an exceptional guest experience from opening day forward.

This role pays an annual salary of $85,000 - $95,000 and is bonus eligible.

Benefits for Full-Time Roles

Health, Dental, and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)

This position will remain open until December 31, 2026.

About The Venue

The Paramount Baltimore is a new entertainment venue located in Baltimore, Maryland, near M&T Bank Stadium and Camden Yards. The venue will host concerts, comedy shows, private events, and live performances, with a capacity of approximately 3,950 guests. The Paramount Baltimore will bring entertainment, dining, and event experiences to the city's growing entertainment district.

Responsibilities

Operations & Event Execution

• Oversee all concessions operations for concerts, events, and other venue activities.
• Develop and implement operating procedures and service standards.
• Lead pre-event planning, event-day execution, and post-event reconciliation.
• Ensure all stands, bars, points of sale, and service areas are properly staffed, stocked, clean, and operational.
• Monitor operations throughout events and quickly address guest, staffing, or operational issues.
• Partner with venue leadership to ensure successful event execution.

Financial & Business Management

• Direct concessions revenue, labor, food and beverage costs, inventory, and other operating expenses.
• Review sales and operational reports and identify opportunities to improve profitability.
• Establish staffing plans based on event attendance, sales projections, and business needs.
• Ensure accurate cash handling, POS procedures, inventory controls, and daily reporting.
• Monitor product mix and sales trends and make recommendations to improve revenue.

Leadership & Team Development

• Recruit, train, coach, and develop concessions management and hourly team members.
• Build a strong culture focused on hospitality, accountability, teamwork, and operational excellence.
• Establish clear expectations and hold team members accountable to company and venue standards.
• Develop managers and supervisors to effectively lead event operations.
• Partner with HR on employee relations, performance management, and staffing needs.

Client & Venue Partnership

• Develop and maintain a strong working relationship with venue management and key stakeholders.
• Participate in event meetings, operational planning, and post-event reviews.
• Communicate operational needs, challenges, and opportunities to senior leadership.
• Represent Spectrum Catering & Concessions professionally with venue partners, clients, vendors, and guests.

Compliance & Safety

• Ensure compliance with health, sanitation, safety, alcohol service, cash-handling, and company policies.
• Maintain appropriate food safety and sanitation standards throughout the venue.
• Ensure employees are properly trained and follow all applicable policies and procedures.

Qualifications

• 5-7+ years of food and beverage, concessions, restaurant, or hospitality management experience.
• Previous leadership experience in a high-volume venue, stadium, arena, theater, or event environment is strongly preferred.
• Demonstrated experience directing and/or managing large teams and high-volume events.
• Strong financial and operational management skills.
• Excellent communication and leadership abilities.
• Strong understanding of labor management, inventory control, POS systems, and cash handling.
• Ability to work independently and make decisions in a fast-paced environment.
• Strong organizational and problem-solving skills.
• Must be available to work evenings, weekends, holidays, and event days as required.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to move throughout the venue during events.
• Ability to lift and carry heavy objects.
• Ability to work in a fast-paced environment for extended periods.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.