Director of Community Outreach

The W Group, Inc.; Smithtown (NY); On-site; USD 50,000 - 80,000; Full time

Job summary

Join a mission-driven organization dedicated to enhancing the lives of seniors as the Director of Community Outreach. This pivotal role involves leading admissions efforts, building relationships with referral sources, and ensuring compliance with state guidelines. You'll actively market the community, conduct tours, and support families during crucial life transitions. If you are passionate about making a meaningful difference and thrive in a collaborative environment, this opportunity is perfect for you. Be part of a team that values compassion and community engagement.

Qualifications

• High School Diploma or equivalent required.
• Previous sales or outreach experience preferred.

Responsibilities

• Market The Arbors to the community through outreach and events.
• Conduct community tours and guide families through admissions.

Skills

Communication Skills

Interpersonal Skills

Organizational Skills

Sales Experience

Education

High School Diploma

Tools

CRM Systems

Job description

Director of Community Outreach

Position Summary:
The Arbors Communities is seeking a dynamic and dedicated Director of Community Outreach to lead our admissions efforts and grow occupancy across our communities. This role is responsible for evaluating prospective residents, ensuring compliance with NYSDOH guidelines, and promoting The Arbors within the greater community. The ideal candidate will be personable, organized, and driven to build strong relationships with referral sources and community partners, helping families make informed decisions during an important life transition.

Key Responsibilities:

• Actively market The Arbors to the community through outreach visits, presentations, and events with referral sources such as hospitals, skilled nursing facilities, community centers, senior organizations, and religious institutions

• Conduct community tours and provide prospective residents and families with accurate and compassionate guidance throughout the admissions process

• Manage the intake and screening process, ensuring all required documentation (medical, mental health, financial) is obtained and compliant with NYSDOH and CMS standards

• Coordinate transportation and logistics for incoming residents, ensuring a smooth and respectful transition into the community

• Serve as a liaison between referral sources and The Arbors, handling any concerns with professionalism and alignment with company values

• Collaborate with corporate and community teams to meet occupancy goals and adhere to performance deadlines

• Maintain accurate records in CRM systems for both private pay and Medicaid leads

• Provide daily updates on prospective resident status and maintain the Medicaid tracker

• Stay current with NYSDOH and CMS regulations related to admissions and compliance

• Uphold HIPAA standards and always maintain confidentiality

Qualifications:

• High School Diploma or equivalent required

• Must be able to read, write, and speak English fluently

• Previous sales or outreach experience preferred (training available for the right candidate)

• Excellent communication, interpersonal, and organizational skills

• Ability to work independently and collaboratively in a fast-paced environment

Physical Requirements:

• Ability to move intermittently throughout the workday, including sitting, standing, bending, pushing, pulling, and assisting with resident transitions

Why Join The Arbors?
At The Arbors Communities, you’ll be part of a mission-driven organization dedicated to enhancing the lives of seniors. If you are passionate about helping others, building community relationships, and making a meaningful difference, we encourage you to apply.