Director of Commercial Performance Optimization (Remote)

Hyatt Hotels Corporation; Chicago (IL); Remote; USD 143,000 - 190,000; Full time

Job summary

Hyatt Hotels Corporation in Chicago, IL seeks a Director of Commercial Performance Optimization to lead recovery and growth across underperforming hotels in the Americas. You will partner with Revenue, Marketing, Sales, and Operations to diagnose performance gaps and implement data-driven strategies that accelerate topline improvements.

Reporting to the Regional VP, Commercial Performance, you will advance market intelligence, negotiate segments, and align sales deployment with pricing and

Qualifications

• 10+ years of experience in same field or equivalent leadership role.
• Bachelor's degree in Business, Hospitality, Finance, or related field preferred.

Responsibilities

• Drive topline commercial performance across underperforming hotels in the Americas.
• Identify revenue opportunities and reset sales deployment.
• Collaborate with hotel teams and cross-functional partners to execute commercial plans.
• Monitor KPIs and support forecasting and pipeline planning.
• Present data-driven insights to hotel leadership and ownership.

Education

Bachelor's degree in Business, Hospitality, Finance, or related field

Job description

Summary

Hyatt seeks an enthusiastic Director of Commercial Performance Optimization to join our Commercial department. In this role, you will be collaborating closely with the broader Marketing, Digital, Revenue Management, Distribution, Hyatt Sales Force, Legal, and Operations team, where you'll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections across the organization with colleagues, customers, and guests.

The Director of Commercial Performance Optimization is responsible for diagnosing commercial performance challenges and implementing targeted strategies to accelerate revenue growth and restore commercial health across underperforming and at-risk hotels in the Americas. This leader will identify business development opportunities, reset sales deployment, and enhance property-level sales execution to drive sustainable topline improvements.

Reporting to the Regional Vice President, Commercial Performance, the Director will partner with hotel teams, Sales, Marketing, and Revenue leaders to develop integrated, data-driven sales recovery plans. The role requires a strategic sales leader who can engage directly with on-property and regional stakeholders to deliver impactful, measurable results while fostering long-term relationships with key customers and partners. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections across the organization with colleagues, customers, and guests.

Who We Are

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best and fastest-growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.

As we continue to grow, we never lose sight of what's most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Why Now?

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

How We Care for Our People

What sets us apart is our purpose-to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We're proud to have earned a place on Fortune's prestigious 100 Best Companies to Work For® list since 2013. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.

We're proud to offer exceptional corporate benefits which include:

• Annual allotment of free hotel stays at Hyatt hotels globally
• Flexible work schedule
• Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
• Paid Time Off, Medical, Dental, Vision, 401K with company match

Who You Are

As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Wellbeing. You enjoy working with others, are results-driven, and are looking for a variety of opportunities to develop personally and professionally.

The Role

The Director of Commercial Performance Optimization is responsible for driving top-line commercial performance across a portfolio of underperforming hotels. It ensures that commercial strategies are tailored to each hotel's unique positioning and market dynamics to accelerate performance beyond previous trajectory.

This individual proactively identifies and pursues revenue-generating opportunities through market intelligence, strategic targeting, and professional selling practices. Key focus areas include negotiated transient and group segments, prospecting and converting new business, and partnering with hotel teams to execute property-specific commercial goals. The role leverages data, sales tools, and lead generation platforms to optimize funnel management, respond to inbound demand, and drive proactive outbound sales efforts.

This position is instrumental in creating sales traction for hotels during a time of heightened need, requiring agility, strong communication, and a deep understanding of sales systems, hotel operations, and turnaround strategy.

Help articulate the Hyatt value proposition to owners/operators and accelerate commercial performance of underperforming assets.

• Develop customized commercial recovery strategies based on market conditions, customer segments, comp set analysis, and demand potential.
• Recalibrate property sales efforts to target high-value segments and accounts with immediate revenue potential.
• Evaluate sales deployment, account management, and market coverage to optimize team productivity and focus.
• Partner cross-functionally with Revenue, Marketing, and HSF to align strategies with pricing, positioning, and promotional plans.
• Serve as a strategic advisor to hotel leadership and ownership, presenting data-driven insights and action plans with clarity and accountability.
• Champion commercial leaders to foster a high-performance culture optimized commercial results.
• Conduct topline revenue diagnostics and monitor KPIs to identify gaps, trends, and opportunities for performance improvement.
• Support reforecasting and pipeline planning aligned with revised strategies and market realities.
• Establish short-term measurable goals and track ROI of sales initiatives, adjusting tactics as needed.

Experience Required:

• 10+ years of experience in same field, industry, or other equivalent business/ function role

Experience Preferred:

• Bachelor's degree in Business, Hospitality, Finance, or a related field required

The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

The salary range for this position is $142,500 - $190,000. This position is also eligible to earn an annual bonus. The final pay rate/salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate.