Director of Cloud Operations: Multi-Cloud Leadership

Devopsroles

San Jose (CA)

Hybrid

USD 180,000 - 240,000

Full time

14 days+

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Job summary

Extreme Networks, Inc. is seeking a Director of Cloud Operations in San Jose, CA, with hybrid work and onsite three days per week.

The role leads NA cloud operations, drives multi-cloud infrastructure across AWS/GCP/Azure, and ensures production reliability, security, and compliance in a fast-growing environment. The director will mentor engineers, optimize middleware and data services, and collaborate across Support, Development, QA, and other teams to deliver 24/7 global operations with strong

Qualifications

BS level technical degree required; Computer Science or Engineering background preferred.
10+ years of experience in a CloudOps/DevOps role and 7+ years of experience in a management role.
Ability to drive to big picture goals while maintaining detail.
Experience architecting infrastructure for highly available, scalable cloud services.
Hands-on experience with AWS or any public cloud (Azure, GCP).
Knowledge of Linux, security, and networking fundamentals.
Working knowledge of container-based architecture and deployment (Docker, Kubernetes).
Working knowledge of deployment automation development (Ansible, Terraform, Helm).
Experience diagnosing and resolving complex application problems.
Working knowledge of Elasticsearch, PostgreSQL, Redis, Ignite and RabbitMQ.
Experience with monitoring tools (Nagios, Kibana, Prometheus).
Experience with cloud security and compliance implementation.
Strong sense of responsibility and accountability in delivery.
Comfortable working in a distributed, multi-time-zone team.

Responsibilities

Lead Cloud Operations teams across North America, including the U.S. and Canada, ensuring reliable and efficient operations of production cloud services.
Drive cloud infrastructure implementation and optimization across AWS, GCP, and Azure, focusing on reliability, scalability, security, performance, and cost efficiency.
Design and implement secure cloud networking solutions across multi-cloud environments, including connectivity, traffic management, load balancing, and network security.
Manage and optimize middleware and data services, including PostgreSQL, Apache Ignite, Redis, Elasticsearch, Flink, ClickHouse, RabbitMQ, and Kafka.
Serve as the primary escalation point for production issues, driving timely resolution, root cause analysis, and corrective actions.
Lead the resolution of customer-reported issues and production incidents in collaboration with Support, Development, QA, and other teams.
Ensure production cloud environments meet security and compliance requirements (ISO 27001, ISO 27017, ISO 27701, SOC 2, StateRAMP, FedRAMP).
Review new service designs and deployments to ensure operational readiness, scalability, reliability, security, and compliance.
Analyze service performance and capacity, identify bottlenecks and risks, and drive improvements.
Improve availability, scalability, observability, and efficiency through automation and tooling.
Build and scale the Cloud Operations organization by developing domain experts and mentoring engineers.
Foster cross-functional collaboration to maintain 24/7 support across global time zones.