Director of Closing

Omega Law Group, PC; West Hollywood (CA); On-site; USD 125,000 - 180,000; Full time

Benefits offered by this job

Competitive base salary: $125K-180K (佣

Performance-based bonus

Medical, dental, and vision insurance

401(k) retirement plan with employer

Paid time off and holidays

Job summary

Omega Law Group is seeking an experienced Director of Closing to lead the Closing Department in our California operation. You will oversee demand writers, lien negotiators, and staff, driving accuracy, productivity, and timely settlement processing.

This leadership role focuses on SOP development, process improvements, and KPI management across Demand Prep, Lien Resolution, and Disbursements, collaborating with attorneys, case management, and accounting to accelerate closures and achieve

Qualifications

• Minimum 7 years of experience in personal injury law firm operations, including settlement processing, demand preparation, and closing.
• Minimum 3 years of management experience overseeing multiple teams within a personal injury law firm.
• Strong understanding of personal injury claims, insurance policy limits, settlement demands, lien resolution, and disbursement procedures.
• Experience developing, implementing, and optimizing SOPs and scalable operational workflows within a high-volume personal injury law firm.
• Demonstrated success improving operational efficiency, reducing turnaround times, and managing high-volume caseloads.
• Experience establishing departmental KPIs, performance metrics, and accountability systems.
• Excellent communication and cross-functional collaboration skills.
• Experience with Filevine or similar legal case management software strongly preferred.

Responsibilities

• Oversee the Closing Department operations and staff.
• Set departmental goals, KPIs, and performance expectations.
• Manage staffing, workload, performance, and resource planning.
• Drive SOP development and process improvements.
• Coordinate with Prelitigation, Litigation, and Accounting for case transitions.
• Ensure timely disbursement packages and accurate releases.
• Provide regular performance reporting to leadership.

Skills

Leadership

Analytical

Organizational

Problem-solving

Communication

Cross-functional collaboration

Tools

Filevine

Job description

Omega Law Group is a prestigious and rapidly growing law firm serving clients throughout California and Texas. Our dedicated team is known for delivering exceptional service and winning results for our clients. Through innovation, compassion, and expertise, we have built a strong reputation and continue to expand our presence, practice areas, and brand.

Position Overview

Omega Law Group is seeking an experienced and results-driven Director of Closing to lead and oversee our Closing Department, including demand writers, lien negotiators, and other team members responsible for settlement processing and case closure.

This leadership position is responsible for overseeing demand preparation and post-settlement operations, developing and implementing standardized operating procedures, maximizing operational efficiency, and ensuring the department consistently meets its performance goals.

The ideal candidate has extensive experience in personal injury law firm operations, strong knowledge of demand preparation, settlement processing, lien resolution, and disbursement procedures, and a proven ability to build and lead high-performing teams in a fast-paced, growing organization.

Key Responsibilities

• Oversee the daily operations of the Closing Department, including demand writers, lien negotiators, and other departmental staff.
• Lead, mentor, train, and develop team members to ensure high productivity, accuracy, and accountability.
• Establish departmental goals, performance expectations, and measurable KPIs for each functional team.
• Manage staffing, workload distribution, employee performance, and departmental resource planning.
• Foster a culture of excellence, accountability, collaboration, and continuous improvement.

Demand Preparation & Settlement Operations

• Oversee the demand writing team to ensure timely preparation and submission of accurate, comprehensive, and persuasive settlement demands.
• Monitor demand preparation timelines, quality, and productivity to minimize delays in the settlement process.
• Collaborate with attorneys and case management teams to ensure demands are properly supported by medical records, billing, and other relevant documentation.
• Identify opportunities to streamline demand preparation workflows and improve overall efficiency.
• Oversee the lien negotiation team to ensure timely identification, verification, negotiation, and resolution of outstanding liens.
• Establish strategies and procedures to maximize lien reductions while ensuring compliance with applicable laws and contractual obligations.
• Monitor lien negotiation performance, turnaround times, and overall financial outcomes.
• Provide guidance and support on complex or escalated lien matters in coordination with attorneys.
• Ensure lien resolution does not unnecessarily delay settlement disbursements.

Closing Operations & Process Improvement

• Oversee the post-settlement process, including settlement releases, fund collection, lien resolution, disbursement preparation, and final case closure.
• Identify operational bottlenecks and implement solutions to accelerate settlement processing and disbursements.
• Collaborate closely with Prelitigation, Litigation, Accounting, and other departments to ensure seamless case transitions.
• Ensure timely submission of accurate and complete disbursement packages to Accounting.
• Implement strategies to reduce outstanding case inventory and improve overall case turnaround times.

Standard Operating Procedures (SOPs) & Process Improvement

• Develop, implement, and maintain comprehensive Standard Operating Procedures (SOPs) for all functions within the Closing Department, including demand preparation, lien negotiation, settlement processing, and disbursements.
• Standardize departmental workflows to ensure consistency, accuracy, efficiency, and accountability across all teams.
• Regularly review and update SOPs to reflect operational changes, best practices, and evolving business needs.
• Ensure all team members are properly trained on departmental SOPs and consistently adhere to established procedures.
• Identify process inefficiencies, implement improvements, and leverage technology and automation to streamline operations.
• Establish quality control measures and conduct periodic audits to ensure compliance with departmental standards.

Performance Management & Reporting

• Develop, monitor, and continuously improve departmental KPIs, including:
• Demand preparation turnaround times and production volume.
• Settlement tender percentages and collection timelines.
• Time on desk and overall case closing turnaround times.
• Lien negotiation turnaround times and reduction results.
• Daily and monthly settlement release volume.
• Volume of completed disbursement packages submitted to Accounting.
• Employee productivity, retention, and overall departmental efficiency.
• Analyze departmental data, identify performance gaps, and implement corrective action plans.
• Provide regular departmental performance reports and strategic recommendations to executive leadership.
• Establish accountability measures to ensure departmental targets and operational goals are consistently achieved.

Qualifications

• Minimum 7 years of experience in personal injury law firm operations, preferably with extensive experience in settlement processing, demand preparation, lien negotiation, and case closing.
• Minimum 3 years of management experience overseeing multiple teams or functional areas within a personal injury law firm.
• Strong understanding of personal injury claims, insurance policy limits, settlement demands, lien resolution, and disbursement procedures.
• Proven experience developing, implementing, and optimizing SOPs and scalable operational workflows within a high-volume personal injury law firm.
• Demonstrated success improving operational efficiency, reducing turnaround times, and managing high-volume caseloads.
• Experience establishing departmental KPIs, performance metrics, and accountability systems.
• Strong leadership, analytical, organizational, and problem-solving skills.
• Excellent communication and cross-functional collaboration skills.
• Experience with Filevine or similar legal case management software strongly preferred.
• Ability to thrive in a fast-paced, high-growth environment.
• Competitive base salary: $125K-180K(commensurate with experience).
• Performance-based bonus opportunity tied to individual and departmental goals.
• Medical, dental, and vision insurance.
• 401(k) retirement plan with employer contribution.
• Paid time off and paid holidays.
• Opportunities for professional growth and advancement.