Director of Clinical Services

Settlement Music School; Philadelphia (Philadelphia County); On-site; USD 120,000 - 180,000; Full time

Job summary

Settlement Music School seeks a Director for the Kardon Center for Arts Therapy (KCAT) to lead clinical services, administration, and strategic growth across branches.

You will oversee Medicaid activities, supervision of therapists, and collaboration with finance, communications, advancement, and HR to achieve high-quality, accessible arts therapy and community impact in the Greater Philadelphia region.

Qualifications

• Licensed clinical supervision eligibility (LPC or LCSW per PA requirements).
• Board certification in MT-BC, ATR-BC, or BC-DMT is a plus but not required.
• Minimum of three (3) years supervisory/leadership experience preferred.

Responsibilities

• Direct KCAT leadership and strategic growth across Settlement Music School.
• Supervise KCAT Coordinator; oversee therapists and program initiatives.
• Ensure compliance with Medicaid, HIPAA, and licensing requirements; manage budgets and partnerships.

Skills

Leadership experience

Communication skills

Interpersonal skills

Community engagement

Education

LPC/LCSW licensure

Tools

Salesforce

Ensora

Microsoft Office

Job description

The Director is responsible for the leadership, administration, strategic growth, and clinical oversight of the Kardon Center for Arts Therapy (KCAT). There are currently 150 active clients being served on a weekly basis in individual sessions at Settlement's branches and 200 clients being served on a weekly basis in group settings through our community partnerships. Additionally, Settlement successfully applied to serve Medicaid clients and is currently the only Medicaid client provider in Philadelphia County for art and music therapy. Settlement currently has 50 Medicaid clients.

The Director provides leadership, vision and strategic direction for all creative arts therapy services across Settlement Music School and works closely with Branch leadership, the Finance, Communications, Advancement, and Human Resources Departments, and community partners to ensure high-quality, accessible arts therapy services. The Director supervises the KCAT Coordinator and oversees all arts therapists and program initiatives.

The Director develops and leads plans to grow the client base, achieve financial, clinical, and community engagement goals and is responsible for advancing the visibility and impact of KCAT throughout the Greater Philadelphia region.

Leadership and Staff Management

• Directly supervise and support the KCAT Coordinator in all Medicaid-related functions.
• Partner with the Chief Academic Officer in the recruitment, hiring, onboarding, and retention of arts therapists.
• Manage therapist schedules in collaboration with Branch Directors and Coordinator.
• Ensure a high level of communication and support for therapists, including observations, evaluations, supervision, mentoring, and professional development opportunities.
• Complete therapist observations and performance evaluations and implement follow-up plans as needed.
• Work with Human Resources to ensure that all required licenses, certifications, clearances, and professional credentials remain current and compliant with insurance and regulatory requirements.
• Work with payroll coordinator to compile and approve therapist payroll information and ensure accuracy of reported hours.
  

Clinical and Client Services Oversight

• Oversee therapy client intake, assessment, placement, and scheduling procedures in collaboration with the Coordinator and branch staff.
• Provide clinical supervision consistent with Pennsylvania regulations and professional standards.
• Maintain and update clinical documentation templates, procedures, and forms to ensure compliance with Settlement policies, Medicaid requirements, HIPAA regulations, and insurance standards.
• Oversee compliance with Medicaid and other reimbursement requirements.
  

Program Development and Growth

• Create and expand arts therapy programming responsive to the needs of Settlement families, schools, healthcare organizations, and community partners.
• Grow client base across all branches and identify opportunities for expanded services and partnerships throughout the Philadelphia region.
• Cultivate relationships with universities, healthcare providers, social service organizations, and nonprofits to support therapist recruitment, referrals, and program expansion.
• Ensure regular communication and site visits with community partners and maintain strong collaborative relationships.
  

Administrative and Financial Management

• Oversee all operational systems used by KCAT, including Ensora, Salesforce, and related reporting systems.
• Work collaboratively with the Finance Department to ensure accurate billing, invoicing, collections, and reimbursement activities.
• Monitor program financial performance and assist in developing and managing annual budgets.
• Ensure accurate client account setup, billing practices, and follow-up on outstanding balances in collaboration with the Coordinator.
• Ensure program maintains appropriate documentation.
  

Communications, Advancement, and School Leadership

• Collaborate with the Communications Department on marketing, outreach, and enrollment initiatives.
• Partner with the Advancement Department to identify funding opportunities and support grant development efforts.
• Promote awareness of creative arts therapy services throughout Settlement and the broader community.
• Attend Settlement administrative meetings, faculty meetings, school-wide events, and other activities as requested.
• Serve as an advocate for the role of creative arts therapy within Settlement and the broader field.

Qualifications

• Pennsylvania licensure as a Licensed Professional Counselor (LPC) or Licensed Clinical Social Worker (LCSW) who meets Pennsylvania State Board requirements to provide clinical supervision to individuals pursuing LPC or LCSW licensure.
• Board Certification in Music Therapy (MT-BC), Art Therapy (ATR-BC), or Dance Movement Therapy (BC-DMT), is a plus but not required
• Minimum of three (3) years of supervisory, leadership, or program management experience preferred.
• Demonstrated success in staff leadership, program development, community engagement, and partnership building.
• Proficiency with Microsoft Office, Salesforce, Ensora, and other relevant data management systems preferred.
• Excellent written and verbal communication, organizational, and interpersonal skills.
• Ability to manage multiple priorities effectively while maintaining a collaborative, service-oriented approach.
• Ability to work occasional evenings and Saturdays as needed.
• Access to reliable transportation for travel to community and partner sites.
• Commitment to Settlement Music School's mission and values, including diversity, equity, inclusion, and belonging.