Director of Clinical Program Operations

RXinsider LTD.; West Des Moines (IA); On-site; USD 140,000 - 230,000; Full time

Benefits offered by this job

Health plans (Medical, Dental, Vision)

Voluntary benefits

HSA & FSA

Fertility & family planning benefits

Parental leave

Adoption assistance

Employee resource groups

Flex PTO

11 paid holidays

Wellness program

401(k) with employer match

Job summary

RXinsider LTD. is seeking a Director, Program Operations to lead Quality, Clinical Operations, and Patient Communications, ensuring scalable, compliant processes across programs.

You will drive cross-functional collaboration with Product, Engineering, Compliance, and client teams to optimize performance metrics, governance, and outcomes for clinical initiatives.

Qualifications

• Strong understanding of healthcare operations and quality assurance processes.
• Ability to develop and monitor performance metrics and KPIs.
• Experience leading cross-functional teams and driving process improvements.

Responsibilities

• Lead Quality with KPI ownership and process improvement.
• Provide strategic oversight of Clinical Operations and patient engagement.
• Ensure CMS and regulatory compliance for patient communications.
• Collaborate with Product, Engineering, Compliance and clients for program success.

Skills

Healthcare operations

KPIs & metrics

Cross-functional leadership

Communication skills

CMS regulations knowledge

Education

PharmD or BS in Pharmacy

Licensed Pharmacist (RPh)

Job description

JOB SUMMARY

The Director, Program Operations is responsible for leading and optimizing key operational functions that support the delivery of Outcomes’ clinical programs. This role provides strategic oversight of Quality, Clinical Operations, and Patient Communications, ensuring processes are efficient, scalable, and compliant with regulatory requirements.

The Director partners cross-functionally to establish performance metrics, drive continuous improvement, and ensure consistent execution of operational standards that support high-quality outcomes for clients and patients.

ESSENTIAL DUTIES & RESPONSIBILITIES

Quality Oversight

• Lead the Quality function, including direct oversight of individual contributors
• Establish departmental goals, KPIs, and performance metrics aligned with organizational objectives
• Continuously evaluate and improve the efficiency and effectiveness of quality assurance processes
• Oversee the development and maintenance of network guides, policies and procedural resources

Clinical Operations Leadership

• Provide strategic oversight to Clinical Operations, including management of the Clinical Operations leader
• Ensure effective management of clinical engines and operational workflows supporting all clinical programs
• Drive consistency, scalability, and performance across clinical processes

Patient Communications Oversight

• Lead the Patient Communications function, including oversight of communications sent to patients
• Ensure all patient-facing communications meet applicable CMS and regulatory requirements
• Develop and maintain standard operating procedures (SOPs) related to patient engagement strategies

Process Improvement & Governance

• Establish and monitor operational metrics to drive accountability and continuous improvement
• Identify opportunities to enhance operational efficiency, reduce risk, and improve outcomes
• Ensure alignment of processes across Quality, Clinical Operations, and Patient Communications

Cross-Functional Collaboration

• Partner with Product, Engineering, Compliance, and Client-facing teams to support program success
• Provide operational insights to influence program design, implementation, and ongoing optimization

MANAGEMENT & SUPERVISORY RESPONSIBILITIES

• Directly manages multiple functional areas, including:
• Quality (individual contributors)
• Clinical Operations (manager-level direct report)
• Patient Communications (individual contributors)
• Responsible for team performance management, goal setting, coaching, and development
• Contributes to hiring, workforce planning, and organizational design decisions

KNOWLEDGE, SKILLS & ABILITIES

• Strong understanding of healthcare operations, clinical program delivery, and quality assurance processes
• Ability to develop and implement performance metrics and operational KPIs
• Demonstrated success driving process improvement and operational efficiency at scale
• Knowledge of CMS requirements and regulatory considerations related to patient communications
• Strong leadership, organizational, and cross-functional collaboration skills
• Excellent written and verbal communication skills

QUALIFICATIONS

• PharmD or Bachelor of Science in Pharmacy; Licensed Registered Pharmacist (RPh) required
• Healthcare industry experience required
• Experience leading operational or clinical teams preferred
• Prior experience in quality, clinical operations, or patient engagement functions preferred

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Frequent sitting in stationary position at a desk
• Occasional standing, walking, stooping, kneeling, squatting, and climbing stairs
• Occasional twisting of body
• Occasional reaching by extending hands and arms in any direction
• Occasional lifting, pulling, or pushing

What’s In It For You?

• Medical, Dental and Vision Plans
• Voluntary Benefits
• HSA & FSA
• Fertility & Family Planning Benefits
• Paid Parental Leave
• Adoption Assistance Program
• Employee Resource Groups
• Flex PTO for Exempt Associates & up to 15 PTO days in first year of employment for non exempt associates
• 11 Paid Holidays
• Corporate Wellness Program
• 401(k) plan offering both pretax and Roth contributions, plus an employer match