Director of Clinical Operations

Flourish Health; United States; Remote; USD 120.000 - 150.000; Vollzeit

Benefits dieser Stelle

401(k)

Paid time off

Home office stipend

Health insurance

Vision insurance

Dental insurance

Zusammenfassung

Flourish Health is expanding its national care delivery footprint and seeks an operational leader to support providers and care teams. You will build staffing, scheduling, and operational structures, partnering with People Operations and Clinical Leadership to ensure teams can deliver high-quality care.

Responsibilities include onboarding, transitions, supervision operations, clinic scheduling, and vendor management, plus expansion readiness for new carepod launches.

Qualifikationen

• 10+ years in operations and program execution.
• 8+ years of people management experience (mental health ops preferred).
• Proven ability to own complex, cross-functional operational problems.
• Excellent project management skills and attention to detail.

Aufgaben

• Own the operational lifecycle of Flourish's provider organization, ensuring staffing, support, scheduling, and readiness.
• Oversee provider transitions, onboarding, departures, internal transfers, and care coverage planning.
• Lead supervision operations with licensing, compliance, and state-specific requirements.
• Own provider and clinic scheduling, and identify barriers with scalable solutions.
• Manage clinic tools, services, vendors, and admin infrastructure to reduce burden and improve experience.
• Drive expansion project management, including planning and execution of carepod launches.

Kenntnisse

Cross-functional ops

Project management

Problem-solving

Startup adaptability

Strategic thinking

Tech-enabled services

Jobbeschreibung

1 in 25 adolescents will be diagnosed with serious mental illness. Most don’t get the care they need. Flourish (https://flourish.health/) is solving that.

About the Role

About Flourish

Flourish is rapidly expanding its national care delivery footprint, and we are looking for a highly motivated, execution-oriented operational leader. This role is central to ensuring our providers and care teams have the structure, support, and resources they need to do their best work.

Responsibilities

Provider Operations

Own the operational lifecycle of Flourish's provider organization, ensuring care teams are appropriately staffed, supported, scheduled, and operationally prepared.

• Care Team Onboarding:Partner with People Operations and Clinical Leadership to build and execute on excellent new care team hires.
• Provider Transitions:Oversee operational workflows for provider transitions, including new hires, departures, internal transfers, patient care plans, and coverage planning.
• Supervision Operations:Partner with Licensing & Compliance, provide operational execution of complex clinical supervision structures, including supervision assignments, scheduling, tracking, and state-specific requirements.
• Provider & Clinic Scheduling:Own provider/ carepod scheduling execution
• Provider Support:Identify operational barriers impacting providers and develop scalable processes and resources that improve their day-to-day experience and ability to deliver care.

Expansion Operations

Partner with VP Operations to execute on Flourish's expansion strategy:

• Expansion Project Management:Partner with the VP, Operations and People Operations to translate expansion strategy into actionable operational plans, timelines, and execution steps.
• CarePod Locations:Support identifying new carepod location based on current patient volume in existing states, in-person staffing geographical gaps, and upcoming new state launches.
• CarePod Launch:Lead operational preparation for incoming care teams, ensuring staffing, schedules, supervision structures, technology, tools, and resources are in place before launch.

Clinic Infrastructure, Tools & Vendor Management

Own the tools, services, vendors, and clinic operational infrastructure that enable Flourish's providers and clinics to function effectively.

• Oversee clinic tools and services, including language translation and interpretation services, electronic signature platforms, mailing services, and other provider-facing operational resources.
• Identify opportunities to improve existing tools, services, and workflows to reduce administrative burden and improve provider experience.
• Partner with Product, Engineering, IT, and other internal stakeholders to implement technology solutions that improve provider and clinic operations.
• Create and manage vendor proposals in relation to costs to support efficient and sustainable growth.

Clinic Operations

Own the administrative infrastructure and day-to-day support functions that help Flourish's providers and clinics operate efficiently.

• Partner with product to identify roadmap in productizing clinic admin for scalable operations
• Develop and manage front-desk-style administrative support processes, including routing incoming calls and requests, coordinating communications, and directing inquiries to the appropriate teams.
• Oversee administrative processes such as document management, electronic signatures, mailing, records requests, and other clinic support needs.
• Establish standardized administrative workflows and service expectations to support providers consistently across markets.

Operational Performance & Continuous Improvement

• Establish and monitor key operational metrics related to provider onboarding, staffing, supervision, scheduling, capacity, clinic readiness, and administrative support.
• Partner with Product and Engineering to identify opportunities to automate manual processes and translate operational requirements into technology-supported workflows.
• Analyze quantitative and qualitative data to identify operational gaps, inefficiencies, capacity constraints, and opportunities for improvement.
• Lead complex, cross-functional operational projects, including workflow redesign, process implementation, operational pilots, and product-enabled improvements.

Role Requirements

• Professional with 10+ years of experience operations, including 8+ years of people management (mental health operational experience strongly preferred)
• Proven experience owning complex, cross-functional operational problems
• Strong problem-solving skills and start up adaptability
• Experience in a technology-enabled services business
• Excellent project management skills and attention to detail
• Ability to operate both strategically and tactically in a fast-moving environment

The Right Person

The right person (you!) cares deeply about improving outcomes and quality of life for individuals with serious mental health conditions.

In your application, please feel free to note which pronouns you use (optional). If you need reasonable adjustments at any point in the application or interview process, please let us know.

Salary: $120,000-$150,000

Benefits

• 401(k)
• Paid time off
• Home office stipend
• Health insurance
• Vision insurance
• Dental insurance

Job Type:Full-Time

Work location:Remote, with in-person event attendance required 2+ times per year

Schedule:Monday- Friday 8:30am-5pm/ 9am- 5:30pm in your local time zone

EEO statement

Flourish Health is an Equal Employment Opportunity (EEO) employer. We are committed to providing a work environment that is free from discrimination and harassment on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other status protected by federal, state, or local laws. We embrace diversity and encourage all qualified candidates to apply, as we believe that our differences make us stronger and more innovative. Our dedication to inclusivity is the foundation of our work culture, where everyone is valued, respected, and has an equal opportunity to thrive.

E-Verify

Flourish Health participates in E-Verify. As an employer, we comply with federal law by verifying the identity and employment eligibility of all individuals hired to work in the United States.