Sr. Manager of People Operations

Flourish Health; Charlotte (NC); Remote; USD 80.000 - 94.000; Vollzeit

Benefits dieser Stelle

401(k) matching

Home Office Stipend

Paid Time Off

Medical, Dental, and Vision Insurance

Zusammenfassung

Flourish Health in the United States seeks a strategic Senior Manager of People Operations to lead a growing HR team, oversee employee relations, benefits, leave administration, and compliance across multiple states while guiding the remote People Ops function.

You will mentor HR professionals, implement scalable processes, and ensure data integrity in HRIS/ATS, with a strong focus on reducing risk and aligning with Flourish's mission in mental health.

Qualifikationen

• Bachelor's degree in HR, business, or related field.
• 8+ years in People Operations/HR with at least 3 years in people management.
• Experience managing complex employee relations, including investigations and terminations.
• Expert knowledge of FMLA, ADA, and other leave programs.
• Deep multi-state employment law compliance and risk management.
• Demonstrated success scaling HR operations in growing organizations.
• Excellent judgment and discretion handling sensitive matters.
• HR certification (SHRM-SCP, SPHR) preferred.
• Healthcare or mission-driven experience preferred.

Aufgaben

• Lead and develop a team of HR professionals.
• Build and scale the People Ops function to support growth.
• Hands-on leadership with delegation to team members.
• Foster continuous improvement of People Ops processes and systems.
• Manage employee relations, disciplinary actions, investigations, and terminations.
• Oversee FMLA, ADA, and leave programs.
• Audit HR practices and employee files for compliance and risk.
• Escalate and handle sensitive employee situations.
• Model Flourish values and coach others.
• Oversee multi-state compliance with laws and regulations.
• Stay current on legislation and update policies.
• Partner with Director on compliance matters.
• Oversee benefits renewal processes and vendor communications.
• Lead open enrollment and resolve benefits issues.
• Oversee HRIS and ATS data integrity and optimization.
• Develop and track key People Ops metrics.
• Maintain accurate employee records across systems.

Kenntnisse

People leadership

HR policy knowledge

FMLA/ADA expertise

Multi-state compliance

Risk management

Strategic HR planning

HRIS/ATS governance

Ausbildung

Bachelor's degree in HR/Business

Tools

HRIS

ATS

Jobbeschreibung

About Us

1 in 25 adolescents and young adults will be diagnosed with serious mental illness. The majority of these families struggle to get care. Flourish ( is here to ensure that everybody gets the same access to great care.

About the Position

We are seeking a strategic, experienced Senior Manager of People Operations to join our People Operations team. This role is ideal for a seasoned HR leader who thrives in growing organizations, brings deep expertise in multi‑state compliance and team management, and can lead the evolution of our People Ops function as we grow from a small to large organization. You are a great fit for this role if you are both a strategic builder and hands‑on operator. No employee request is too small for your attention, but you also bring a wealth of perspective on how we can build better HR team functions in a remote environment. You will oversee core People Ops functions spanning employee relations, benefits and HRIS administration, leave administration and compliance — while managing and developing a team of collaborative HR professionals. You must be mission‑aligned and deeply committed to supporting teams doing incredibly important work in the mental health space.

Role Responsibilities

• Strategic Leadership & Team Management: Lead and develop a team of HR professionals, providing coaching, mentorship, and performance management.
• Build and scale the People Ops function to support organizational growth and health.
• Be consistently hands‑on while strategically delegating and training team members to take ownership of key functions as the team expands.
• Foster a culture of continuous improvement, regularly assessing and optimizing People Ops processes and systems.
• HR & Employee Relations: Manage complex employee relations matters including disciplinary actions, investigations, and terminations.
• Oversee FMLA administration, ADA accommodation requests, and other leave management programs across all organizations.
• Conduct regular audits of HR practices, policies, and employee files to ensure compliance and mitigate risk.
• Act as an escalation point for sensitive or high‑stakes employee situations.
• Model Flourish values in challenging moments and coach team members to do the same.
• Multi‑State Compliance & Risk Management: Oversee employment law compliance across multiple states, ensuring adherence to federal, state, and local regulations.
• Stay current on evolving employment legislation and proactively implement policy and process changes.
• Partner with Director of People Operations on compliance matters and risk mitigation strategies.
• Benefits & HRIS Management: Oversee benefits administration across multiple organizations, ensuring competitive and compliant offerings.
• Manage annual benefits renewal processes, vendor relationships, and employee communications.
• Lead open enrollment processes and serve as escalation point for complex benefits issues.
• Oversee HRIS and ATS administration, ensuring data integrity and system optimization.
• Develop and track key People Ops metrics to inform strategic decisions.
• Ensure accurate and compliant employee records and documentation across all systems.

Qualifications

• Required: Bachelor's degree in Human Resources, Business Administration, or related field.
• 8+ years of progressive experience in People Operations or HR, with at least 3 years in a people management role.
• Extensive experience managing complex employee relations matters, including disciplinary actions, investigations, and terminations.
• Expert knowledge of FMLA, ADA, and other leave management programs.
• Deep expertise in multi‑state employment law compliance and risk management.
• Demonstrated success scaling HR operations in a growing organization (mid‑size to large company experience preferred).
• Exceptional judgment, discretion, and ability to handle highly sensitive and confidential matters.
• Preferred: HR certification (SHRM‑SCP, SPHR, or equivalent).
• Preferred: Experience in healthcare, mental health, or mission‑driven organizations.

Schedule

Schedule can be 8:30am‑5pm or 9am‑5:30pm in Central Time to ensure crossover with employees across time zones. Employee may be based anywhere in the US but must be available to work this schedule.

Job Type & Work Location

Full‑Time
Remote, but attendance and events support is required at 2+ company events per year

Salary

$80,000‑$94,000

Benefits

• 401(k) matching
• Home Office Stipend
• Paid Time Off
• Medical, Dental, and Vision Insurance

Supervisor

This role reports to the Director of People Operations.

The Right Person

The right person (you!) cares deeply about improving outcomes and quality of life for individuals with serious mental health conditions and their families.

EEO Statement

Flourish Health is an Equal Employment Opportunity (EEO) employer. We are committed to providing a work environment that is free from discrimination and harassment on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other status protected by federal, state, or local laws. We embrace diversity and encourage all qualified candidates to apply, as we believe that our differences make us stronger and more innovative. Our dedication to inclusivity is the foundation of our work culture, where everyone is valued, respected, and has an equal opportunity to thrive.

E-Verify

Flourish Health participates in E‑Verify. As an employer, we comply with federal law by verifying the identity and employment eligibility of all individuals hired to work in the United States.