Clinical Director

Essen Healthcare; New York (NY); On-site; USD 150,000 - 190,000; Full time

Job summary

Essen Health Care in New York seeks a Clinical Director for Outpatient Services to lead clinical staff across our outpatient sites, ensuring care aligns with best practices, regulatory standards, and organizational goals.

You will supervise teams, develop policies, and optimize clinical operations to deliver high-quality, patient-centered care while safeguarding patient safety and outcomes. Collaboration with administration and across disciplines is essential.

Qualifications

• Master's degree in nursing, social work, healthcare administration, or related field.
• Current and valid clinical license (RN, LCSW, or other appropriate certifications).
• Minimum of 5 years clinical experience in outpatient setting, with 2-3 years in leadership or supervisory role.
• Experience managing multidisciplinary teams and understanding outpatient care operations.

Responsibilities

• Provide clinical leadership and support to outpatient teams, including physicians and nurses.
• Supervise, mentor, and evaluate clinical staff performance; guide professional development.
• Collaborate with administrative leadership to align clinical and operational goals.
• Oversee daily outpatient operations; ensure efficiency and regulatory compliance.
• Develop and implement clinical protocols to improve patient care and workflow.
• Monitor compliance with HIPAA, OSHA, and other standards; drive quality improvement.
• Lead ongoing clinical education and staff training; recruit and retain staff.
• Ensure outpatient services are patient-centered and monitor patient satisfaction.
• Support budgeting and resource management for outpatient services.
• Facilitate cross-department collaboration for integrated care.

Skills

Leadership

Communication

Interpersonal skills

Regulatory knowledge

EMR proficiency

Education

Master's degree (nursing / social work / healthcare administration)

Doctoral or clinical degree preferred

Tools

EMR systems

Healthcare management software

Job description

Overview

Essen Health Care is the largest privately held, multispecialty medical group in New York, providing high-quality, compassionate care to some of the state’s most vulnerable and underserved residents.

Founded in 1999, we’ve grown from a single primary care office into a network of 50+ locations offering urgent care, primary care and specialty services, from women’s health to endocrinology and psychiatry. We also provide nursing home support, care management, and in-home care through our Essen House Calls program. Guided by a Population Health model, our team of 500+ providers deliver care in-person, at home, or via telehealth, ensuring patients get the support they need when and where they need it.

We’re looking for talented, motivated individuals to join our growing team. Whether you’re a medical provider, administrator, or operations professional, there’s a career here for you. Join us in making a real difference in the health of our community.

Job Summary

Position Title: Clinical Director

The Clinical Director for Outpatient Services is responsible for providing leadership, direction, and oversight to clinical staff in outpatient care settings. This role ensures that services are delivered in accordance with best practices, regulatory standards, and organizational goals. The Clinical Director manages clinical operations, develops and implements policies, and supervises clinical teams to ensure high standards of care, patient safety, and positive clinical outcomes.

Responsibilities

• Leadership and Management:
  • Provide clinical leadership and support to outpatient clinical teams, including physicians, nurse practitioners, clinical staff, and other healthcare professionals.
  • Supervise, mentor, and evaluate clinical staff performance, offering guidance for professional development.
  • Collaborate with administrative leadership to ensure alignment of clinical and operational goals.
• Clinical Operations:
  • Oversee the daily clinical operations of the outpatient department, ensuring efficiency and compliance with organizational protocols.
  • Ensure that outpatient services meet the clinical, safety, and quality standards required by state, federal, and regulatory agencies.
  • Develop and implement clinical protocols, guidelines, and procedures to enhance patient care and workflow.
• Quality Assurance and Compliance:
  • Monitor clinical practices to ensure they meet all regulatory standards (e.g., HIPAA, OSHA, JCAHO, etc.).
  • Implement quality improvement initiatives to enhance patient outcomes and clinical service delivery.
  • Conduct periodic audits and assessments of clinical services, identifying opportunities for improvement.
• Staff Development and Training:
  • Ensure ongoing clinical education and training for staff, keeping them informed on best practices, new treatments, and compliance requirements.
  • Provide leadership in recruitment, training, and retention of clinical staff.
  • Organize and facilitate team meetings, case reviews, and performance evaluations.
• Patient Care:
  • Ensure that outpatient services are patient-centered, focusing on high-quality care and service delivery.
  • Monitor patient satisfaction and resolve any issues related to care delivery or service concerns.
  • Collaborate with other departments to ensure integrated care, particularly in multi-disciplinary settings.
• Budget and Resource Management:
  • Assist with budgeting and financial management for outpatient services.
  • Allocate resources effectively and ensure cost-effective delivery of clinical care without compromising quality.
• Collaboration and Communication:
  • Maintain clear and open communication with other department heads, administrators, and stakeholders to ensure effective care coordination.
  • Act as a liaison between clinical staff and administrative leadership.

Qualifications

• Education: Master's degree in nursing, social work, healthcare administration, or a related field. Doctoral or clinical degree (e.g., MD, DO, PsyD, or PhD) is often preferred.
• Licensure/Certification: Current and valid clinical license (RN, LCSW, or other appropriate certifications depending on specialty).
• Experience:
  • Minimum of 5 years of clinical experience in an outpatient or healthcare setting, with at least 2-3 years in a leadership or supervisory role.
  • Experience in managing a multidisciplinary team, with knowledge of outpatient care operations and clinical workflows.
• Skills:
  • Strong leadership, communication, and interpersonal skills.
  • In-depth knowledge of healthcare regulations, compliance standards, and quality improvement methods.
  • Proficient in healthcare management software and electronic medical records (EMR).

Equal Opportunity Employer

Essen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.