Director of Clinical Excellence & Quality

UHS; Raleigh (NC); On-site; USD 120,000 - 170,000; Full time

Job summary

Universal Health Services, Inc. is seeking a Director of Clinical Services to provide leadership, oversight, and strategic direction for all clinical programs and services. The role ensures high-quality, person-centered care in compliance with federal, state, and organizational standards.

The Director collaborates with executive leadership to drive clinical initiatives, manage risk, and support safety and continuous quality improvement across facilities, teams, and patient populations.

Qualifications

• Master's degree required in social work, counseling, psychology, nursing, healthcare administration or related field.
• Minimum of five (5) years of progressive clinical leadership experience.
• Fully licensed in the state of practice (LCSW, LCMHC, Psychologist, RN, or equivalent).
• Strong knowledge of JCAHO, HCFA, OSHA regulations, and patient rights standards.

Responsibilities

• Direct and oversee all clinical operations and service delivery programs.
• Ensure services are delivered in accordance with evidence-based practices and organizational policies.
• Monitor clinical performance indicators and implement strategies to improve outcomes.
• Provide clinical consultation and guidance to management and direct care teams.
• Foster a culture of trauma-informed, recovery-oriented, and person-centered care.
• Ensure all patients, family, and referral complaints are promptly handled.
• Lead quality assurance and performance improvement activities.
• Coordinate with management to meet patient population needs and census.

Skills

Leadership

Regulatory knowledge

Clinical practices

Quality improvement

Communication skills

Education

Master's degree

Tools

Electronic health records

Healthcare technology platforms

Job description

Universal Health Services, Inc. is seeking a Director of Clinical Services to provide leadership, oversight, and strategic direction for all clinical programs and services. The role ensures high-quality, person-centered care in compliance with federal, state, and organizational standards.

The Director collaborates with executive leadership to drive clinical initiatives, manage risk, and support safety and continuous quality improvement across facilities, teams, and patient populations.