Director of Client Technology & Systems Innovation

Arabella Advisors; Durham (NC); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Flexible work options

Health insurance

Professional development funds

Fitness benefit

Cell phone support

Job summary

Arabella Advisors seeks an entrepreneurial, client-focused leader to join as Associate Director of Client Technology for our Managed Organizations team in Durham, NC. You will guide technology systems, manage client relationships, and set strategic priorities across platforms to serve nonprofit partners.

The role emphasizes relationship management, systems innovation, and policy standards, with opportunities to mentor staff, create training resources, and drive efficiency.

Qualifications

• Bachelor's degree or equivalent experience.
• Minimum of five years' experience in technology, business analysis, and/or project management roles.
• Excellent written and oral communication skills.
• Strong entrepreneurial spirit and resourcefulness in problem solving including ability to understand and fully incorporate the perspectives of others.
• Outstanding organization and prioritization skills - ability to manage multiple demands, projects and deadlines in a fast-paced environment.
• Demonstrated ability to forge and maintain strong ongoing relationships and to engage multiple stakeholders.
• Experience or interest in philanthropy, nonprofits, foundation operations and management.

Responsibilities

• Manage technology needs of our managed nonprofit organizations; assess and recommend strategic priorities and client service solutions.
• Build and maintain strong working relationships with technology stakeholders across the organization; ensure understanding of impact across all platforms and teams of system improvements.
• Collaboratively problem-solve user needs and respond in a timely manner to inquiries with solutions and resources.
• Identify trends in system user requests and create targeted resources.
• Develop and deliver trainings and supporting resources.
• Identify opportunities for improvements and serve as project manager on key initiatives.
• Optimize platforms to deliver excellent service and lower costs of doing business.
• Ongoing system evaluation, ensuring it's optimized for efficiency, accuracy and user experience.
• Lead and motivate Managed Organizations account staff and project users to develop and implement meaningful uses of our technology.
• Content management and process documentation.
• Work with business development, IT, Finance, Managed Organizations, HR, and compliance on establishing explicit policies.

Skills

Relationship management

Client service

Systems thinking

Project management

Business analysis

Communication skills

Entrepreneurial spirit

Stakeholder engagement

Organizational skills

Philanthropy interest

Education

Bachelor's degree or equivalent

Tools

Salesforce

Microsoft Office

Concur

Replicon

Zendesk

Job description

Arabella Advisors seeks an entrepreneurial, client-focused leader to join as Associate Director of Client Technology for our Managed Organizations team in Durham, NC. You will guide technology systems, manage client relationships, and set strategic priorities across platforms to serve nonprofit partners.

The role emphasizes relationship management, systems innovation, and policy standards, with opportunities to mentor staff, create training resources, and drive efficiency.