Director of Client Success & Revenue Retention

ASP-RCM Solutions; Dallas (TX); Hybrid; USD 150,000 - 200,000; Full time

Job summary

Asprcmsolutions is seeking a senior client success leader to own retention and net revenue retention across the US client base. You will lead the client success team, run the governance rhythm, and ensure performance is visible before it becomes a problem.

You will work with executives, read AR aging, denial trends and the collections waterfall, and you will turn around at‑risk accounts while coordinating with a global delivery organization across time zones.

Qualifications

• Eight or more years in healthcare revenue cycle with client-facing ownership and leadership.
• Proven ability to own retention outcomes and manage a book of business.
• Fluent in analyzing AR aging, denial trends, and the collections waterfall.

Responsibilities

• Own retention and net revenue retention across the US client base.
• Lead the client success team and govern the performance rhythm.
• Own escalation and act as bridge to delivery.
• Drive growth inside the client base.

Skills

Client ownership

Leadership

Healthcare revenue cycle

AR aging analysis

Denial trend analysis

Executive presence

Global delivery coordination

Job description

Our clients do not renew because of a logo on a slide. They renew because a senior person knows their book, shows up with the numbers, and closes the loop when something breaks. That is this role. You own retention and net revenue retention across the US client base, you lead the client success team, and you run the governance rhythm that keeps performance visible before it becomes a problem.

What you will own: Retention and net revenue retention; The governance rhythm; Escalation ownership; The client success team; The bridge to delivery; Growth inside the base

What we look for: Eight or more years in healthcare revenue cycle with significant client-facing ownership, including team leadership; Has personally owned a book of business and been accountable for retention outcomes; Fluent in revenue cycle performance: you can read an AR aging, a denial trend and a collections waterfall and say what should change; Executive presence with CFOs, practice owners and clinical leadership, including in hard conversations; Track record of turning around at-risk accounts, with the specifics; Comfortable operating with a global delivery organization across time zones Travel is a requirement of this role, not an occasional extra. You are expected to travel whenever the business needs it, including ad hoc trips at short notice.