Healthcare Revenue Cycle Client Success Manager

ASP-RCM Solutions; Dallas (TX); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Asprcmsolutions is seeking a client onboarding and services liaison to coordinate onboarding, oversight of the reporting rhythm, and timely issue resolution for healthcare clients. You will partner with delivery teams in Chennai to translate client priorities into actionable operations, ensuring escalation happens early when needed.

In this role, you will manage client relationships, maintain reporting calendars across accounts, and document processes to drive consistent performance and trust

Qualifications

• Mandatory: working command of RCM metrics, net collection rate, days in AR, AR over 90, denial rate, first-pass resolution rate, clean claim rate and cost to collect
• Three or more years in a client-facing role in healthcare revenue cycle, medical billing or related service
• Comfortable reading and explaining revenue cycle performance: collections, AR aging, denial trends
• Strong written and verbal communication with US healthcare clients
• Organized enough to run a reporting calendar across multiple accounts without slipping
• Calm and credible in difficult conversations

Responsibilities

• Onboarding
• The reporting rhythm
• Issue resolution
• Relationship health
• The delivery bridge
• Documentation

Skills

RCM metrics

Client-facing

US healthcare

Communication skills

Reporting calendar

Calm demeanor

Job description

You are the person clients talk to most. You run onboarding for new accounts, keep the reporting and QBR rhythm on schedule, and make sure that when a client raises something it actually gets resolved. You work directly with delivery teams in Chennai to turn client priorities into operational action, and you escalate early rather than late.

What you will own: Onboarding; The reporting rhythm; Issue resolution; Relationship health; The delivery bridge; Documentation

What we look for: MANDATORY: working command of RCM metrics, net collection rate, days in AR, AR over 90, denial rate, first-pass resolution rate, clean claim rate and cost to collect; Three or more years in a client-facing role in healthcare revenue cycle, medical billing or a related service; Comfortable reading and explaining revenue cycle performance: collections, AR aging, denial trends; Strong written and verbal communication with US healthcare clients; Organized enough to run a reporting calendar across multiple accounts without slipping; Calm and credible in difficult conversations Travel is a requirement of this role, not an occasional extra. You are expected to travel whenever the business needs it, including ad hoc trips at short notice.