Client Service Manager, US

ASP-RCM Solutions; Dallas (TX); On-site; USD 150,000 - 190,000; Full time

Job summary

ASP-RCM Solutions seeks a Director of Client Services to own client retention across the US, account by account, addressing issues at the root cause and coordinating with our global delivery team. You will be the client’s main contact and ASP-RCM’s representative in client meetings, while also helping operations fix workflows and clear backlogs.

In this role you will oversee transaction-level performance, onboarding, escalations, and growth within the client base, collaborating with executives

Qualifications

• RCM metric mastery is mandatory: net collection rate, gross collection rate, days in AR, AR over 90 days, denial rate, first-pass resolution rate, clean claim rate, cost to collect, charge lag and DNFB.
• Healthcare revenue cycle experience with direct ownership of client accounts.
• Read an AR aging, a denial report and a remittance and say what needs to change.
• A team player who can supervise the work and also do it, comfortable with a global delivery team across time zones.

Responsibilities

• Client retention, account by account; The face of ASP-RCM; Transaction-level command; Problem solving to root cause; Operations support; The face of the team; Onboarding; Escalations; Growth inside the base.

Skills

RCM mastery

Client retention ownership

Stakeholder communication

Global delivery coordination

Job description

Our Director of Client Services owns retention across the US book. You own it account by account, at the level where problems actually start: the claim that never went out, the denial that came back twice, the provider still waiting on enrollment, the payment posted to the wrong account. You are the client’s main contact and ASP-RCM’s representative in the room, and you are just as comfortable opening the AR aging with our team in Chennai. One hour you are on a client call, the next you are fixing a workflow with operations, the next you are helping the team clear a backlog. Client service, team player, problem solver, operations support: you switch roles whenever the account needs it. That range is the job.

What you will own: Client retention, account by account; The face of ASP-RCM; Transaction-level command; Problem solving to root cause; Operations support; The face of the team; Onboarding; Escalations; Growth inside the base

What we look for: RCM metric mastery is mandatory: net collection rate, gross collection rate, days in AR, AR over 90 days, denial rate, first-pass resolution rate, clean claim rate, cost to collect, charge lag and DNFB. You must be able to read them, explain what moves them and act on them.; Healthcare revenue cycle experience with direct ownership of client accounts; Hands-on at the transaction level: you can read an AR aging, a denial report and a remittance and say what needs to change; A problem solver who has fixed real cash problems, with the specifics; Client presence with practice owners, administrators and CFOs, including in hard conversations; A team player who can supervise the work and also do it, comfortable with a global delivery team across time zones; Organised: issues, commitments and follow-ups logged the same day; Based in the United States