Customer Success Director | Fully Remote US

HireVue; Jordan (UT); Remote; USD 90,000 - 140,000; Full time

Job summary

A leading company in the hiring technology space is seeking a Customer Success Director who will manage key accounts, driving product adoption and customer satisfaction. This fully remote position is ideal for an energetic self-starter passionate about helping customers succeed and willing to engage deeply with clients. The role combines strategic insight, account management, and advocacy for customers, all aimed at securing the long-term growth and satisfaction of HireVue’s client relationships.

Benefits

Medical, dental and vision insurance

401(k) with employer match up to 4%

Unlimited Paid Time Off

Qualifications

• 3+ years experience managing strategic accounts.
• Experience consulting for Fortune 500 companies.
• Robust organizational and prioritization skills.

Responsibilities

• Partner with key accounts to develop strategies for adoption and value.
• Lead initiatives to drive positive Net Promoter scores.
• Facilitate executive meetings to define and track progress.

Skills

Customer Service

Account Management

Strategic Thinking

Communication

Organizational Skills

Education

3+ years related experience

Experience managing client relationships in SaaS or technology

Tools

Google Workspace

Salesforce

Microsoft Office

Job description

Customer Success Director | Fully Remote US

• Full-time

Hirevue is where hiring happens – transforming the way organizations discover, engage, and hire the best talent. Connecting companies and candidates anytime, anywhere, HireVue’s end-to-end hiring platform features video interviewing, assessments and conversational AI. The industry leader in science backed, modern hiring solutions powered by ethical AI,HireVue has hosted more than 70 million video interviews and 200 million chat-based candidate engagements for over 1200 pioneering customers around the globe.

At HireVue, we’re looking for a Customer Success Director (CSD) who’s ready to roll up their sleeves, think big, and drive real impact. If you’re passionate about helping customers win, love the energy of an entrepreneurial environment, and want to shape the future of customer success, this is your stage.

As a CSD, you’ll be the strategic partner our customers can’t live without — leading conversations that drive ROI, spark product adoption, and open the door to growth and expansion. You won’t just react to customer needs — you’ll be three steps ahead, inspiring confidence and unlocking new opportunities.

This role is dynamic, fast-paced, and packed with variety: one moment you’re deep in strategy sessions, the next you’re collaborating with product teams or helping customers plan their next big move. You’ll wear a lot of hats — manager, strategist, marketer, planner — and you’ll love it.

If you thrive on ownership, decision-making, creative problem solving, and working with a team that’s as passionate about success as you are, then you’ll fit right in.

Essential Duties and Responsibilities

Account Management & Strategic Direction

Partner with a portfolio of key accounts to develop a strategy for successful adoption, long term value and business impact

Facilitate ongoing executive meetings to define and proactively drive progress towards desired business metrics and outcomes

Lead initiatives with customers to drive positive Net Promoter and candidate experience scores

Build broad relationships with key account contacts as well as internal partners on the sales, product and engineering teams

Partner with the HireVue Strategic Sales team to identify growth and expansion opportunities within your account portfolio.

Subject Matter Expert/Advocate

Partner with customers on HireVue product offerings, best practices & processes and lead customers to effectively integrate digital interviewing into those processes

Advocate for customers internally by building and maintaining strong partnerships with the sales, product management and marketing teams

Education and Experience

3+ years related experience

Experience with enterprise or strategic level customers preferred

Experience managing client relationships in software as a service or technology environments

Experience consulting with Fortune 500 companies

Experience with sales, consulting, training or leading new initiatives in a corporate environment

Experience in project/change management and organizational development

Passion for outstanding customer service and account management with an execution focus

Robust organizational and prioritization skills

Strong working knowledge of the human resources / talent acquisition function is beneficial

Strong written and verbal communication skills

Ability to quickly negotiate and reach consensus across diverse groups/teams is a must

Collaborative, forward thinking individual who thrives in a team environment

Possess strong, pragmatic approach for achieving rapid results in a fast-paced, high-risk market space

Energetic self-starter with ability to work independently in a competitive and fast-paced environment

Strong work ethic is criticalwith a desire to innovate and grow

Working knowledge of Google Workspace, Microsoft Office and Salesforce

All team members at HireVue are expected to embody our core values, which are the H.E.A.R.T. of HireVue. They are: Hero for our Customers, Enjoy the Journey, Always do the Right Thing, Reach Forwards, and Take Action and Go.

This position is a work-from-home role. The individual in this role must be able to work from home in an environment free from distractions, where they can attend virtual video meetings. CSDs are expected to travel occasionally (up to 30%) to support customer meetings, attend trade shows, etc. This may involve occasional overnight travel.

HireVue takes security seriously and has measures in place to protect work-related data in a remote setting. Our organization has implemented a BYOD (Bring Your Own Device) policy, HireVue uses Google User Enrollment, which ensures personal apps and data are kept separate from work apps and data should you choose to use your personal device for work purposes. HireVue can manage only the work-related aspects of the device, ensuring privacy for personal data.

Medical, dental and vision insurance | 401(k) with employer match up to 4% | Unlimited Paid Time Off

HireVue is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other category protected under the law. HireVue is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation. All your information will be kept confidential according to EEO guidelines.