Director of Client Services

Prime Health Services; Franklin (TN); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Medical Insurance

Dental and Vision Insurance

Disability Insurance

Group term life insurance

Generous PTO Policy

Employee recognition programs

Corporate office amenities

Frequent employee events

Job summary

Prime Health Services is seeking a senior Client Services leader to manage key client accounts, develop strategic partnerships, and coordinate service delivery. You will lead a team in resolving escalated issues, upsell services, and ensure timely, high-quality client stewardship materials.

The role requires 10+ years of relevant health services experience, expertise in Bill Review, and a strong leadership track record. Expect travel up to 50% and collaboration with cross-functional teams.

Qualifications

• Bachelor’s degree in business administration or related field.
• 10+ years of workers’ compensation, group health, and/or auto liability market experience.
• 7+ years of PPO or Specialty Network experience preferred.
• Prior experience with Bill Review is required.

Responsibilities

• Manage key client accounts and service assigned clients.
• Build and maintain client relationships via effective communication and timely problem resolution.
• Upsell Prime Health Services offerings to grow revenue.
• Collaborate with the Client Services team to ensure quality deliverables aligned with client expectations.
• Coordinate and present all analysis requests for client stewardship materials.
• Participate in internal PPO training meetings.
• Coordinate with Provider Contracting to ensure nominations are contacted and contracted.
• Travel up to 50% of the time as directed by the EVP of Client Services.

Skills

Client relationship management

Upselling

Communication skills

Leadership

Strategic partnerships

Education

Bachelor’s degree in business administration

Tools

Bill Review

Job description

About this position

Description:

In addition to serving as the point of contact to assigned clients, resolving escalated issues from the Client Services team, and managing key client accounts, this position assists with recruitment, development, performance assessment, and discipline of the Client Services staff. Other duties include a focus on developing/maintaining strategic partnerships, providing customer support and technical assistance, and upselling.

What You'll Do

• Manage key client accounts and service assigned client accounts
• Build and maintain client relationships via effective communication and timely problem resolution
• Upsell PHS services to grow revenue and meet clients’ needs
• Collaborate with the Client Services team (Sr. Client Services Executives, Client Services Executives and National Account Managers) to ensure quality and timely deliverables aligned with client expectations
• Responsible for the coordination and presentation of all analysis requests, to include preparation for all client stewardship material
• Participate with internal PPO training meetings
• Communicate regularly with the Provider Contracting team to ensure provider nominations are contacted and contracted
• Travel up to 50% of the time as directed and approved by the EVP of Client Services

Requirements

• Bachelor’s degree in business administration or related field of study from an accredited college or university is required
• 10+ years of workers’ compensation, group health, and/or auto liability market experience is required
• Prior experience and a demonstrated working knowledge of Bill Review is required
• 7+ years of PPO or Specialty Network experience is preferred

Competencies

• Detail focused with the ability to multi-task and adhere to established goals
• Ability to work in a fast paced, changing environment; flexible to meet business needs
• Results driven team player with excellent communication skills (oral and written)
• Ability to maintain confidential information
• Superb organizational, problem solving, and time management skills
• Ability to maintain a calm and professional demeanor in stressful situations

Why You’ll Love Working at Prime Health Services

• Medical Insurance
• Dental and Vision Insurance
• Company-paid short-term & long-term disability
• Company-paid group term life insurance
• Generous PTO Policy
• Employee recognition programs
• Corporate office amenities
• Frequent employee events

About Prime Health Services

Prime Health Services (PHS) is a national medical cost containment company specializing in customized PPO network solutions. Since 2001, we’ve partnered with insurance carriers, TPAs, self-insured groups, and government entities to deliver high-quality healthcare access at discounted rates. Our technology-driven approach allows us to provide fast, flexible, and dependable service to our clients while supporting a collaborative, employee-focused workplace.