Director of Client Relations

Ernest; Texas; On-site; USD 100,000 - 130,000; Full time

Job summary

Ernest in Dallas, TX is seeking a Director of Client Relations to lead a local B2B sales team. This role blends relationship building with strategic account management and team leadership to deliver growth and exceptional client experiences.

You will coach CRMs, drive new business development, and partner with suppliers to strengthen key accounts. The position emphasizes accountability, performance, and representing Ernest with integrity at client meetings and events.

Qualifications

• Proven B2B outside sales success.
• Experience managing and growing an outside B2B sales team.
• Strong leadership, communication, and coaching abilities.
• Track record of strategic thinking and operational execution.

Responsibilities

• Motivate and manage a team of B2B Client Relationship Managers.
• Drive performance, accountability, and professional development.
• Coach your team in sales strategies, tools, and account planning.
• Lead monthly sales meetings and regular reviews to keep goals on track.
• Build authentic relationships with business clients and represent Ernest.

Skills

B2B outside sales

Sales team leadership

Relationship building

Strategic thinking

Account management

Communication

Driver's license

Job description

For over 80 years, Ernest has been committed to the success of our extended family, our customers, our employees, and the packaging industry itself. When you work with Ernest, you’ll enjoy the advantages of learning proven methods of success, a proactive approach, and having fun while earning what you’re worth with a lot of really awesome people.

Director of Client Relations (aka Director of Sales)

Location: Dallas, TX
Sales Territory: Local radius
Full-time|BaseSalary+Bonus|ComprehensiveBenefits|ExceptionalCulture

Salary range and comp: 100 - 130k + bonus + perks

At Ernest, our people are the heart of our success and that includes our clients. As we continue to grow, we’re looking for a Director of Client Relations to lead from the front. This is more than a sales leadership role—it’s about building deep relationships, championing a high-performance team, and becoming the face of Ernest in your territory. We’re looking for a talented and driven sales leader who can inspire a team of Client Relationship Managers (CRMs), drive growth through new business development and account expansion, and create unforgettable client experiences along the way. You know how to lead in every setting—from boardrooms to BBQs, ballgames to cold call walk-ins—and you make clients feel like partners and teams feel unstoppable. If that’s your style, you’ll fit right in at Ernest.

What You’ll Do

LeadandDevelopaTerritorySalesTeam

• MotivateandmanageateamofB2BClientRelationshipManagers(akaoutsidesalesreps)
• Driveperformance,accountability,andprofessionaldevelopment
• Coachyourteaminsalesstrategies,tools,andaccountplanning
• Leadmonthlysalesmeetingsandconductregularreviewstokeepgoalsontrack

ActastheTerritory’sSalesLeaderandBrandAmbassador

• Serveasthego-tosalesleaderforyourregion—internallyandexternally
• Buildauthentic,lastingrelationshipswithbusinessclients
• RepresentErnestatappreciationevents,sportsoutings,andclientmeetings
• Partnerwithsupplierrepstodrivevalueandstrengthenrelationships

DriveNewBusinessandGrowExistingAccounts

• GuideandsupportyourClientRelationshipManagersastheyhuntfornewbusinessandgrowkeyaccounts
• Equipyourteamtouncoverclientneeds,delivercustomizedsolutions,andbuildlong-termloyalty
• CoachCRMstodeepenaccountpenetrationandmaximizeGTMgrowthacrosstheirportfolios
• Beastrategicpartnerinremovingroadblocks,navigatingclientchallenges,andensuringsuccessfuloutcomes

LeadwithOperationalExcellence

• Createandexecuteayearlybusinessplanfocusedonprofitablegrowth
• Recommendprocessimprovementstoelevatethesalesfunction
• Supportcompanypoliciesrelatedtocredit,collections,pricing,andmore
• Approvepricingdeviationsandoverseesalespromotions,campaigns,andcontests

WhatYouBring

• ProvenB2Boutsidesalessuccess
• ExperiencemanagingandgrowinganoutsideB2Bsalesteam
• Strongleadership,communication,andcoachingabilities
• Trackrecordofstrategicthinkingandoperationalexecution
• Confidenceinbuildingrapportatalllevels—fromclientstocolleagues
• Validdriver’slicenseandacleandrivingrecord
• Industryexperiencenotrequired—wehireforpotentialandperformance

WhyErnest?

We don’t just build sales teams, we build careers. Our culture is rooted in connection, development, and a shared belief that when one of us moves forward, we all move forward. You’ll be empowered to lead, equipped to succeed, and supported by a team that celebrates every win, big or small.

Let’s build something great together!

Ernest is a nationwide company, but did you know that our humble roots started in a Los Angeles garage? Brothers Ernie and Charles Wilson founded the company in 1946 with a dedication to customized service. Even after decades of delivering great packaging to our customers, that commitment has never changed. We always find the best solution to fit our customers’ needs, even if we have to invent it!