Director of Client Relations

Ernestpackagingsolutions; Tacoma (WA); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Bonus

Comprehensive Benefits

Exceptional Culture

Job summary

Ernest seeks a Director of Client Relations to lead a local sales team in the Kent, WA area. You’ll drive new business, expand key accounts, and deliver unforgettable client experiences while representing Ernest in your territory.

You’ll coach CRMs, lead monthly reviews, and partner with suppliers to strengthen relationships. A proven B2B sales background and leadership mindset are essential for success.

Qualifications

• Proven B2B outside sales success.
• Experience leading and growing an outside B2B sales team.
• Strong leadership, communication, and coaching abilities.
• Track record of strategic thinking and operational execution.
• Confident building rapport at all levels, from clients to colleagues.
• Valid driver's license with clean driving history.

Responsibilities

• Lead and develop a territory sales team.
• Act as territory sales leader and brand ambassador.
• Drive new business and grow existing accounts.
• Lead with operational excellence and process improvements.

Skills

B2B outside sales

Leadership

Communication

Coaching

Job description

Director of Client Relations (aka Director of Sales)

Location: Kent, WA Sales Territory: Local radius Full-time|BaseSalary+Bonus|ComprehensiveBenefits|ExceptionalCulture Salary range and comp: 100 - 130k + bonus + perks

At Ernest, our people are the heart of our success and that includes our clients. As we continue to grow, we’re looking for a Director of Client Relations to lead from the front. This is more than a sales leadership role, it’s about building deep relationships, championing a high-performance team, and becoming the face of Ernest in your territory. We’re looking for a talented and driven sales leader who can inspire a team of Client Relationship Managers (CRMs), drive growth through new business development and account expansion, and create unforgettable client experiences along the way. You know how to lead in every setting, from boardrooms to BBQs, ballgames to cold call walk‑ins, and you make clients feel like partners and teams feel unstoppable. If that’s your style, you’ll fit right in at Ernest.

What You’ll Do:

LeadandDevelopaTerritorySalesTeam

• MotivateandmanageateamofB2BClientRelationshipManagers(akaoutsidesalesreps)
• Driveperformance,accountability,andprofessionaldevelopment
• Coachyourteaminsalesstrategies,tools,andaccountplanning
• Leadmonthlysalesmeetingsandconductregularreviewstokeepgoalsontrack

ActastheTerritory’sSalesLeaderandBrandAmbassador

• Serve as the go‑to sales leader for your region, internally and externally
• Buildauthentic,lastingrelationshipswithbusinessclients
• RepresentErnestatappreciationevents,sportsoutings,andclientmeetings
• Partnerwithsupplierrepstodrivevalueandstrengthenrelationships

DriveNewBusinessandGrowExistingAccounts

• GuideandsupportyourClientRelationshipManagersastheyhuntfornewbusinessandgrowkeyaccounts
• Equipyourteamtouncoverclientneeds,delivercustomizedsolutions,andbuildlong-termloyalty
• CoachCRMstodeepenaccountpenetrationandmaximizeGTMgrowthacrosstheirportfolios
• Beastrategicpartnerinremovingroadblocks,navigatingclientchallenges,andensuringsuccessfuloutcomes

LeadwithOperationalExcellence

• Createandexecuteayearlybusinessplanfocusedonprofitablegrowth
• Recommendprocessimprovementstoelevatethesalesfunction
• Supportcompanypoliciesrelatedtocredit,collections,pricing,andmore
• Approvepricingdeviationsandoverseesalespromotions,campaigns,andcontests

WhatYouBring

• ProvenB2Boutsidesalessuccess
• ExperiencemanagingandgrowinganoutsideB2Bsalesteam
• Strongleadership,communication,andcoachingabilities
• Trackrecordofstrategicthinkingandoperationalexecution
• Confidence in building rapport at all levels, from clients to colleagues
• Validdriver’slicenseandacleandrivingrecord
• Industry experience not required, we hire for potential and performance

WhyErnest?

We don’t just build sales teams, we build careers. Our culture is rooted in connection, development, and a shared belief that when one of us moves forward, we all move forward. You’ll be empowered to lead, equipped to succeed, and supported by a team that celebrates every win, big or small.

Let’s build something great together!

Ernest is a nationwide company, but did you know that our humble roots started in a Los Angeles garage? Brothers Ernie and Charles Wilson founded the company in 1946 with a dedication to customized service. Even after decades of delivering great packaging to our customers, that commitment has never changed. We always find the best solution to fit our customers’ needs, even if we have to invent it!