Director of Client Relations

Ernest; Tacoma (WA); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Bonus potential

Comprehensive benefits

Exceptional culture

Job summary

Ernest is seeking a Director of Client Relations in Kent, WA to lead a high-performance team of client relationship managers. You will drive growth through new business development and account expansion while delivering exceptional client experiences.

This role demands hands-on leadership in a fast-paced, relationship-driven environment. As the face of Ernest in your territory, you will coach your team on sales strategies, guides, and GTM initiatives, build lasting client partnerships, and

Qualifications

• Track record of strategic thinking and operational execution.
• Confidence in building rapport at all levels, from clients to colleagues.
• Industry experience not required; hire for potential and performance.

Responsibilities

• Motivate and manage a team of B2B Client Relationship Managers.
• Coach your team in sales strategies, tools, and account planning.
• Lead monthly sales meetings and conduct regular reviews to keep goals on track.
• Serve as the go-to sales leader for your region, internally and externally.
• Build authentic, lasting relationships with business clients.
• Represent Ernest at appreciation events, sports outings, and client meetings.
• Partner with supplier reps to drive value and strengthen relationships.
• Guide and support your Client Relationship Managers as they hunt for new business.
• Coach CRMs to deepen account penetration and maximize GTM growth across their portfolios.
• Be a strategic partner in removing roadblocks, navigating client challenges, and ensuring successful outcomes.
• Support company policies related to credit, collections, pricing, and more.
• Approve pricing deviations and oversee sales promotions, campaigns, and contests.

Skills

Strategic sales leadership

Team coaching

Client relationship building

Account planning

B2B sales

Relationship management

Tools

CRM

Job description

Director of Client Relations (aka Director of Sales)
Location: Kent, WA
Sales Territory: Local radius
Full-time|BaseSalary+Bonus|ComprehensiveBenefits|ExceptionalCulture
Salary range and comp: 100 - 130k + bonus + perks

At Ernest, our people are the heart of our success and that includes our clients. As we continue to grow, we’re looking for a Director of Client Relations to lead from the front. This is more than a sales leadership role, it’s about building deep relationships, championing a high-performance team, and becoming the face of Ernest in your territory. We’re looking for a talented and driven sales leader who can inspire a team of Client Relationship Managers (CRMs), drive growth through new business development and account expansion, and create unforgettable client experiences along the way. You know how to lead in every setting, from boardrooms to BBQs, ballgames to cold call walk-ins, and you make clients feel like partners and teams feel unstoppable. If that’s your style, you’ll fit right in at Ernest.

What You'll Do:

• MotivateandmanageateamofB2BClientRelationshipManagers(akaoutsidesalesreps)


• Coachyourteaminsalesstrategies,tools,andaccountplanning


• Leadmonthlysalesmeetingsandconductregularreviewstokeepgoalsontrack


• Serve as the go-to sales leader for your region, internally and externally


• Buildauthentic,lastingrelationshipswithbusinessclients


• RepresentErnestatappreciationevents,sportsoutings,andclientmeetings


• Partnerwithsupplierrepstodrivevalueandstrengthenrelationships

DriveNewBusinessandGrowExistingAccounts

• GuideandsupportyourClientRelationshipManagersastheyhuntfornewbusinessandgrowkeyaccounts


• CoachCRMstodeepenaccountpenetrationandmaximizeGTMgrowthacrosstheirportfolios


• Beastrategicpartnerinremovingroadblocks,navigatingclientchallenges,andensuringsuccessfuloutcomes

LeadwithOperationalExcellence

• Supportcompanypoliciesrelatedtocredit,collections,pricing,andmore


• Approvepricingdeviationsandoverseesalespromotions,campaigns,andcontests

WhatYouBring

• Trackrecordofstrategicthinkingandoperationalexecution


• Confidence in building rapport at all levels, from clients to colleagues


• Industry experience not required, we hire for potential and performance

WhyErnest?

We don’t just build sales teams, we build careers. Our culture is rooted in connection, development, and a shared belief that when one of us moves forward, we all move forward. You’ll be empowered to lead, equipped to succeed, and supported by a team that celebrates every win, big or small.

Let’s build something great together!

Ernest is a nationwide company, but did you know that our humble roots started in a Los Angeles garage? Brothers Ernie and Charles Wilson founded the company in 1946 with a dedication to customized service. Even after decades of delivering great packaging to our customers, that commitment has never changed. We always find the best solution to fit our customers’ needs, even if we have to invent it!