Director of Client Operations

Premise Health Inc.; Boston (MA); Hybrid; USD 120,000 - 145,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life and disability insurance

401(k) with company match

Paid holidays and vacation

Wellness program

EAP

Virtual primary care

Virtual behavioral health

Job summary

Premise Health is hiring a Director of Client Operations to oversee operations management for multiple employer worksites across a geographic area from Boston, MA. You’ll lead strategic client initiatives, drive performance improvements, and supervise health center teams to deliver value-added services.

You will manage up to 15 health centers and 10 client relationships with a $2M–$10M annual revenue portfolio, providing leadership, budgeting, and cross-functional collaboration.

Qualifications

• Bachelor’s degree or equivalent experience.
• Occupational Health experience preferred.
• Registered Nurse licensure required.
• 10+ years’ experience in a business environment or related industry, managing others.
• Experience managing virtual teams.
• Healthcare experience managing in a medical, pharmacy, fitness or related environment preferred.
• Experience in an Operations function desired.
• Prior budget and P&L responsibility desired.
• Strong Excel, PowerPoint, Word and Outlook skills.

Responsibilities

• Serves as main client contact on strategic integration and expansion opportunities.
• Identifies processes to improve health center performance and defines measurements.
• Demonstrates business acumen to implement operational outcomes.
• Leads site-level supervision, mentoring, and talent development.
• Participates in sales processes and coordinates communications across sites.
• Oversees implementations post-go-live and manages up to 15 health centers.
• Manages relationships with up to 10 clients and a portfolio of $2M–$10M in revenue.
• Escalation point for clients and liaises with Medical, Legal, or Compliance.

Skills

Client relationship management

Healthcare operations

Strategic planning

Leadership and mentoring

Budget and P&L

People management

Data analysis

Cross-functional collaboration

Communication skills

Education

Bachelor’s degree or equivalent

Job description

Premise Health is Different on Purpose

Premise Health serves large organizations and their people with exceptional healthcare. The result? Better experiences, better health, and better value, all while helping organizations lower their healthcare costs.

Premise's mission is to help people get, stay, and be well. Come join us and see for yourself why amazing health starts with amazing healthcare. For more information, visit www.jobs.premisehealth.com.

This position oversees and directs the operations management of multiple employer worksites across all lines of health and fitness related services within a geographic area. The Director of Client Operations is a subject matter expert and provides expertise managing and mentoring Health Center Leadership staff.

This is a full time, hybrid Director of Client Operations role located in Boston, Massachusetts.

What You'll Do

• Serves as main client contact on strategic integration and expansion opportunities, maintaining strategic focus on client satisfaction and value added strategies and demonstrates the ability to proactively identify client needs related to healthcare trends.
• Identifies processes to improve overall performance of health centers and defines innovative measurements of performance standards to integrate corporate strategies.
• Demonstrates strong business acumen and knowledge of staffing, capacity, ROI, budget, margins, service and product offerings, to implement and drive strategic and relevant operational outcomes.
• Strategically identifies and solves complex problems effectively with an emphasis on developing proactive approaches utilizing internal (corporate and regional) support.
• Identifies and requests participation from corporate departments in strategic meetings as client needs dictate.
• Owns client/site meetings, committees, and task forces to support strategic initiatives and goals.
• Operational lead on implementations post-go-live.
• Coordinates and productively facilitates communication across virtual sites and effectively navigates through multilayer client relationships (vendors, consultants, etc).
• Demonstrates the ability to effectively manage complex multiple lines of service and clients.
• Provides effective leadership, coaching, and mentoring at the site level.
• Builds talent to proactively manage additional LOS.
• Participates in sales process.
• Escalation point for clients.
• Consults with Medical, Legal or Compliance departments regarding regulations, practices act, practice law, certification requirements etc.
• May be asked to complete ad hoc projects.
• Manages site level supervisors.
• Owns the client/site meetings, committees and task forces to support strategic initiative and goals; identifies and asks for participation of corporate departments in strategic meetings as client needs dictate.
• Coordinates and communicates across virtual sites and shares best demonstrated practices with peers.
• May be asked to complete ad hoc projects.
• Oversees the management of up to 15 health centers with multiple lines of service.
• Manages the relationship of up to 10 clients.
• Manages a portfolio of $2M - $10M in Gross Annual Revenue
• Manages (direct and indirect) up to 10 - 50 FTEs.

What You'll Bring

• Bachelor’s degree in a related field preferred or equivalent experience.
• Occupational Health experience required.
• Registered Nurse licensure required
• 10+ years’ experience in a business environment or related industry, managing others
• Experience managing virtual teams
• Healthcare experience managing in a medical, pharmacy, fitness or other similar environment preferred.
• Experience in an Operations function desired
• Prior budget and P&L responsibility desired
• Demonstrated experience with medical information management systems
• Demonstrated process or efficiency management.
• Strong Excel, PowerPoint, Word and Outlook skills required
• Strong written, verbal and presentation skills required
• Excellent demonstrated follow up skills & attention to detail
• Ability to work both independently and as a team member
• Strong relationship building skills
• Ability to interact at all levels of the organization (both internal and external)
• Demonstrated strong leadership skills
• Demonstrated adaptability and ability to manage change
• Knowledge of Workers’ Compensation, Medicare and/or clinical standards of practice preferred.

Work-life balance is at the foundation of how decisions are made and where Premise is headed. We can only help people get, stay, and be well if we do the same for ourselves. In addition to competitive pay, Premise offers full-time team members benefits including medical, dental, vision, life and disability insurance, a 401(k) program with company match, paid holidays and vacation time, a company-sponsored wellness program, EAP, access to virtual primary care and virtual behavioral health at no cost for team members and their dependents. Additional benefits can be viewed here: https://jobs.premisehealth.com/benefits.

Premise is an equal opportunity employer; we value inclusion and do not discriminate based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy and related conditions), gender identity or expression, sexual orientation, age, physical or mental disability, genetic information, past, current or prospective service in the uniformed services, or any other characteristic protected under applicable federal, state, or local law.

Premise provides its reasonable and genuinely expected range of compensation for this job of $120,000.00 - $145,000.00 annually. A number of factors will influence the rate offered for this position, including your experience, qualifications, geographic location, and other factors. This position is eligible for an Annual Performance Incentive that is a percentage of base salary and awarded based upon individual annual evaluation and company financial performance.

For individuals living in Washington or Colorado: Premise offers the following paid time off benefits. Employees will be included in the company's Open Time Off plan and will receive 10 paid holidays or an equivalent bank of hours aligned to schedule throughout the calendar year. Paid sick leave is satisfied by the paid time off accrual, detailed above.

This posting is anticipated to close within 90 days of 08/31/2026.

Should you have questions regarding this job posting, please contact [e-mail].