Director of Client Experience & Brand Marketing

Suveto; Shreveport (LA); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

VSOP stock ownership plan

401K with match up to 4%

Pet care discounts

Job summary

University Veterinary Hospital in Shreveport, LA, part of the Suveto network, seeks a Director of Client Experience and Marketing to oversee all client-facing operations and drive growth. You will lead the Patient Care Coordinator team, shape the client journey, manage service recovery, and own marketing and community outreach.

You will partner with hospital leadership to strengthen client loyalty, community awareness, and sustainable growth while building leaders and ensuring brand consistency

Qualifications

• Three or more years of progressive leadership experience in veterinary medicine, healthcare, hospitality, or another client-focused environment.
• Demonstrated experience coaching employees, managing schedules, resolving conflicts, and improving processes.
• Strong written, verbal, digital, and social media communication skills.
• Ability to interpret client feedback and performance metrics and convert findings into action plans.
• Proficiency with practice-management software and digital communication tools.

Responsibilities

• Lead the Patient Care Coordinator department and manage the customer service team with staffing, scheduling, evaluations, and coaching.
• Own the client experience from first contact through follow-up, ensuring consistent service recovery when needed.
• Develop and execute an annual marketing plan and maintain a consistent brand voice across channels.
• Coordinate community partnerships, sponsorships, events, and outreach efforts to grow the hospital's reputation.
• Provide oversight of onboarding, training, audits, and continuous improvement of front-desk workflows.
• Monitor department performance, optimize appointment access, and assess marketing investments.

Skills

Leadership

Coaching

Communication skills

Client feedback analysis

Process improvement

Tools

EzyVet

VetRadar

SMG360

Microsoft Office

Job description

University Veterinary Hospital in Shreveport, LA, part of the Suveto network, seeks a Director of Client Experience and Marketing to oversee all client-facing operations and drive growth. You will lead the Patient Care Coordinator team, shape the client journey, manage service recovery, and own marketing and community outreach.

You will partner with hospital leadership to strengthen client loyalty, community awareness, and sustainable growth while building leaders and ensuring brand consistency