Director of Client Activation

Phoenix3 Collective; Waltham (MA); On-site; USD 140,000 - 190,000; Full time

Job summary

Phoenix3 Collective seeks a Director of Client Activation to own the path from contract award to steady-state operation across all brands. You will lead kickoff, discovery, build, readiness, go-live, and a 90-day stabilization, acting as the project manager of record for the portfolio.

You will align culinary, clinical nutrition, procurement, human resources, technology, marketing, and operations toward a single go-live date, turning proven practice into a repeatable method within the Culinary &

Qualifications

• Experience leading activation for multiple openings
• Ability to manage complex cross-brand activations
• Strong documentation and communication skills

Responsibilities

• Serve as project manager of record for each new account opening and incumbent transition from award to Day-90 exit gate
• Build and maintain the integrated activation plan with scope, schedule, resources, and milestones
• Coordinate across culinary, nutrition, procurement, HR, technology, and operations to hit a single go-live date

Skills

Project management

Stakeholder management

Risk management

Job description

The Director of Client Activation owns the path from contract award to steady-state operation. Every new account and every transition from an incumbent provider moves through a defined sequence: kickoff and discovery, program build and procurement, final readiness, go-live, and a 90-day stabilization that ends only

when the account is formally handed to its permanent operating team. This role runs that sequence as the project manager of record, across every concurrent opening in the portfolio.

The Director builds and holds the integrated activation plan for each account: scope, schedule, budget, risks, and the readiness gates that decide whether an opening is ready to open. The role aligns culinary, clinical nutrition, procurement, human resources, technology, marketing, and operations toward a single go-live date

and ensures a client's first 90 days feel like a promise kept. The role sits within the Culinary & Experience organization by design: activation is where our culinary philosophy is either installed on day one or deferred indefinitely, and the person who leads it must read a kitchen as fluently as they read a project schedule.

This is a builder's role. The enterprise activation capability is being codified and brought in-house, not inherited as a finished function. The Director will turn proven, largely unwritten practice into a repeatable, governed method.

Who We Are

Phoenix3 Collective is the parent organization for a family of hospitality companies serving senior living, healthcare, behavioral health, and corporate markets. Restaura elevates senior living and active adult dining. Culinour serves healthcare and behavioral health environments. Infuse delivers corporate dining and workplace hospitality. Quality Culinary Solutions partners with self-operated clients to raise their culinary standard. Centicor supports the enterprise in procurement; CrossCheck provides audit and quality assurance.

Our culinary work rests on a single foundation: scratch cooking, regenerative and regional sourcing, dignified hospitality for every diner regardless of diet or texture needs, and a food-as-medicine philosophy that treats the plate as both a clinical and a cultural instrument. The Phoenix3 Culinary Framework governs how that

philosophy becomes commitment, and how commitment becomes the brand culinary experience a client sees on the first day we serve.

Who You Are

• You have opened or transitioned food service operations and stayed through stabilization, not just through the ribbon cutting.
• You run projects with discipline. Integrated schedules, critical paths, risk logs, and change control are how you think, not paperwork you tolerate.
• You are credible in a kitchen. You can walk a line, read a production plan, and tell the difference between a dining room that is ready to open and one that only looks ready.
• You hold many openings in your head at once and still give each client the sense that theirs is the only one.
• You say "not ready" when it is true, and you arrive with options rather than problems.
• You write things down. You believe a method that lives only in people's heads is a method the organization does not yet own.
• You believe hospitality is an act of dignity, and it shows in how you treat an incoming team on the first morning of a transition.

Key Responsibilities

ACTIVATION PORTFOLIO AND PROJECT LEADERSHIP

• Serve as project manager of record for every new account opening and incumbent transition, from the award gate through the Day-90 exit gate, across all operating brands and advisory engagements.
• Build and maintain the integrated activation plan for each account: scope, work breakdown, critical path, a milestone schedule anchored to the go-live date, resource plan, and communication plan.
• Manage the activation portfolio as a