Onboarding Operator (Enterprise)

DataDrone Inc.; Cheyenne, Northern (WY, KY); Hybrid; USD 85,000 - 110,000; Full time

Job summary

DataDrone Inc. in Cheyenne, WY seeks a Client Activation Lead to turn signed enterprise deals into activated, gold-standard clients. You’ll own provisioning, training, and activation across 25 milestones per account, coordinating with Tech Ops and the client success team.

You’ll document every interaction in the CRM, maintain playbooks, and drive proactive communication to ensure time-to-value for multi-location deployments.

Qualifications

• You’ve onboarded B2B clients in a multi-stakeholder environment across locations.
• You can manage multiple concurrent onboardings without dropping details (15-25 milestones).
• You communicate proactively; clients are always informed.
• You can train non-technical staff to use a product clearly and patiently.
• You catch problems early; intervene by Day 7 to prevent a Day 21 crisis.
• You document everything in the CRM: conversations, promises, issues, milestones.

Responsibilities

• Validate Sales handoffs before accepting — reject incomplete handoffs with specifics.
• Manage enterprise onboarding end-to-end from signed deal to gold standard.
• Coordinate outlet provisioning with Enterprise Tech Ops.
• Manage staff training and system adoption at every outlet.
• Communicate proactively with clients — weekly updates and milestone celebrations.
• Hand off activated clients to Client Success with full context.
• Maintain the Enterprise Onboarding Playbook and Franchise Rollout playbook.

Skills

Client onboarding

Project management

CRM proficiency

Effective communication

Tools

CRM software

Job description

DataDrone builds 0-1 SaaS products and the team that ships them. No bosses, no managers — the playbook manages, the copilot tracks. Every role owns a small, defined space with extreme accountability. Closing the deal is only half the win. Activating the client — every outlet live, every staff member trained, the product running at gold standard — is the other half. That's this role.

What You’ll Do

You’ll take signed enterprise deals and turn them into activated clients. A 25-outlet deal means 25 outlets to provision, train, and activate. You’ll manage the client relationship from signature to gold standard — coordinating system provisioning, running outlet activations, managing staff training, and communicating proactively throughout.

Daily Rhythm (How You Operate)

• At intake: validate Sales handoffs before accepting — reject incomplete handoffs with specifics.
• Daily: track every active onboarding milestone (each account is 15-25 milestones) and intervene on any stalled outlet by Day 7, not Day 21.
• Weekly: send proactive client updates — clients never ask "what's happening?" because you already told them.
• Per milestone: coordinate provisioning with Tech Ops, run staff training, and celebrate the win.
• At completion: hand off activated clients to Client Success with full context.

Key Responsibilities

• Validate Sales handoffs before accepting — reject incomplete handoffs with specifics
• Manage enterprise onboarding end-to-end — from signed deal to gold standard
• Coordinate outlet provisioning with Enterprise Tech Ops
• Manage staff training and system adoption at every outlet
• Communicate proactively with clients — weekly updates, milestone celebrations, issue escalation
• Hand off activated clients to Client Success with full context
• Maintain the Enterprise Onboarding Playbook and Franchise Rollout playbook

What We’re Looking For

• You’ve onboarded B2B clients in a multi-stakeholder environment. Not just "set up an account" — managed a rollout across locations, teams, or departments.
• You can manage multiple concurrent onboardings without dropping details. Each account is 15-25 milestones. You track them all.
• You communicate proactively. Clients never ask "what's happening?" because you already told them.
• You can train non-technical staff to use a product. Patient, clear, and structured — not "just click here."
• You catch problems early. A stalled outlet at Day 7 is an intervention. At Day 21 it's a crisis. You intervene at Day 7.
• You document everything in CRM. Conversations, promises, issues, milestones — all recorded.

Bonus Points For

• Experience with multi-location business onboarding (franchise, retail chain, hospitality group)
• Experience with CRM-driven onboarding workflows
• Experience with staff training at scale (multiple locations, multiple sessions)
• Experience with SaaS product activation — driving proof‑moment / time‑to‑value metrics

The Mindset We Hire For

• Activation, not setup. "The account is provisioned" is not done. "Every outlet is live and producing at gold standard" is done.
• Proactive, not reactive. The client should never wonder what's happening. You tell them before they ask.
• Every outlet is an individual. A 25‑outlet deal is not one onboarding — it's 25. Track each one. One stalled outlet hidden in the aggregate is your failure.
• Catch it at the door. An incomplete Sales handoff caught at intake saves 3 weeks of confusion. Reject with specifics. Don't accept and figure it out later.
• Celebrate milestones. First outlet live. First adoption milestone. Gold standard reached. Momentum is built through recognition.
• Document, don't remember. If you're the only person who knows what's happening with an account, the onboarding is fragile.

Success in This Role

• 30 Days — Playbooks read. Past onboardings reviewed. First onboarding started or shadowed. Handoff chain understood.
• 90 Days — Multiple onboardings completed. Process repeatable. Playbook updated. Growth Lead trusts onboarding runs clean.

Why Join Us

You won't manage onboardings that stall because nobody owns them. You won't hand clients a login and hope they figure it out. You'll own the full activation — from signed deal to gold standard — with clear playbooks, system support, and a team that cares about the outcome as much as you do.

5 hours of focused onboarding work per day. Every activated client is visible proof that your work matters.