Director of Client Access & Intake Services

Northern Pines Mental Health Center; Brainerd (MN); On-site; USD 58,000 - 70,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Disability Insurance

Life Insurance

HSA with employer contribution

401K with employer match

Paid time off

Holidays observance

Travel reimbursement

Job summary

Northern Pines Mental Health Center is seeking a Director of Client Access to oversee intake, referrals, and insurance processes across Brainerd clinics. This full-time role supports mental health programs, supervises reception and call center teams, and ensures regulatory compliance.

The position requires strong leadership, experience in medical/mental health administration, and willingness to travel within the service region to provide on-site supervision and program coordination.

Qualifications

• High school diploma or approved equivalent.
• Associate degree preferred; two years’ supervisory experience.
• Experience in medical/mental health settings preferred.
• Valid driver’s license due to travel requirements.

Responsibilities

• Fill in for Client Access Specialists and Call Center as needed.
• Oversee intake, referrals, and insurance processes in line with NPMHC standards and regulations.
• Ensure patient registration, screeners, consents, and paperwork are completed timely.
• Coordinate preauthorizations, insurance verifications, and MNsure navigation when applicable.
• Provide staff training, supervision, and performance reviews.
• Travel within service region for in-person supervision and site oversight.

Education

High School Diploma

Associate’s degree in medical administration

Supervisory experience

Job description

Northern Pines Mental Health Center is seeking a Director of Client Access to oversee intake, referrals, and insurance processes across Brainerd clinics. This full-time role supports mental health programs, supervises reception and call center teams, and ensures regulatory compliance.

The position requires strong leadership, experience in medical/mental health administration, and willingness to travel within the service region to provide on-site supervision and program coordination.