Director of Care Continuity & Follow-Up Experience

Baylor Scott & White Health; Dallas (TX); Presencial; USD 180.000 - 260.000; Jornada completa

Descripción de la vacante

Baylor Scott & White Health is seeking a Director of Customer Experience for the Follow-Up Journey. This role plans, develops, and implements customer experience programs across ambulatory, inpatient, and post-discharge experiences, leading strategy, prioritization, and performance measurement for enterprise customer solutions.

The position focuses on improving continuity of care, reducing friction after care encounters, and advancing digital engagement.

Formación

• Bachelor's degree or equivalent experience.
• 5+ years of experience in healthcare operations, customer experience, or related field.
• Meaningful work experience at BSWH with broad organizational awareness.
• Experience influencing change outside of direct reports.

Responsabilidades

• Maintains strategic leadership and portfolio oversight across an expanding solution portfolio spanning multiple service lines and executive sponsors.
• Leads design and implementation of the future state end-to-end customer experience.
• Defines objectives and outcome metrics to define success and ensure value creation.
• Monitors and communicates progress of the journey team to overall objectives.

Educación

Bachelor's degree

Descripción del empleo

Baylor Scott & White Health is seeking a Director of Customer Experience for the Follow-Up Journey. This role plans, develops, and implements customer experience programs across ambulatory, inpatient, and post-discharge experiences, leading strategy, prioritization, and performance measurement for enterprise customer solutions.

The position focuses on improving continuity of care, reducing friction after care encounters, and advancing digital engagement.