Director of Campus Visits & Visitor Experience

University of Delaware; Newark (DE); Presencial; USD 110 000 - 140 000; Tempo integral

Resumo da oferta

University of Delaware in Newark, DE seeks a Director, Campus Relations & Visitor Experience to lead visit programs and campus events, coordinating with colleges and Admissions units to enhance the prospective student experience.

The role oversees budgets, supervises staff, trains partners in Slate, and guides 100+ tour guides and staff, with occasional travel to support recruitment efforts.

Qualificações

• Bachelor’s degree, master’s preferred, and six years of experience or equivalent combination of education and experience.
• Advanced knowledge of event programming trends and effectiveness for student recruitment and admissions.
• Ability to be proactive and reactive to the needs of the recruitment and admissions cycle as it relates to event programming.
• Creative thinker with nimble abilities to be able to react in a fast-paced, ever-changing environment.
• Experience with assessment and implementation of innovative, creative, and effective programming.

Responsabilidades

• Direct the implementation, analysis, and administrative operations of visit programs including daily visits, front desk customer service engagement, and all special event programming.
• Direct, collaborate, and partner with individual college visitor experiences, events-management plans, college senior assistant deans, directors, and/or associate directors in regard to college recruitment processes.
• Provide planning and assessment strategies to collect and analyze data of the visit experience and campus-wide events.
• Analyze and research market trends for higher education enrollment management communications as it relates to event planning and visits.
• Provide strategic vision for events as they relate to recruitment and admissions goals.
• Oversee, lead, manage and inspire staff that support virtual and on-campus recruitment efforts such as daily visits, open house programs, and the Blue Hen Ambassador Tour guide program.
• Serves as the content expert for visits and events in Slate, leading the event management for college partners, and providing Slate training for campus partners (check-in, registration, etc.)
• Manage budgets for open house events, visit experience programs, Blue Hen Ambassadors, and other special programming.
• Supervise the operations of the University Visitors Center building. Serving as the liaison between teams within the Office of Admissions and Division of Enrollment Management to ensure efficient front desk operations, lobby operations, and facilities needs in the client-facing building spaces.
• Assist in the recruitment and file review of first year and transfer students, which may require light travel.
• Perform job-related duties as assigned.

Conhecimentos

Event planning

Budget management

Staff leadership

Data analysis

Slate

Cross-functional collaboration

Public speaking

Recruitment

Formação académica

Bachelor’s degree

Master’s degree

Ferramentas

Slate

Descrição da oferta de emprego

University of Delaware in Newark, DE seeks a Director, Campus Relations & Visitor Experience to lead visit programs and campus events, coordinating with colleges and Admissions units to enhance the prospective student experience.

The role oversees budgets, supervises staff, trains partners in Slate, and guides 100+ tour guides and staff, with occasional travel to support recruitment efforts.