Director of Campus Partnerships and Auxiliary Services

Benedictine University; Lisle (IL); On-site; USD 64,400 - 69,800; Full time

Benefits offered by this job

Health Insurance

Tuition Reimbursement

Retirement Plans

Mental Health Support

Paid Time Off (PTO)

Employee Assistance Programs (EAP)

Job summary

Benedictine University is seeking a Director of Campus Partnerships and Auxiliary Services to lead the development and management of rentable campus facilities and related services.

This role drives revenue growth through partnerships, events, conferences, camps, meetings, weddings, and community programs, while overseeing Mailroom, Campus Store, and the Loading Dock to ensure efficient, customer-focused operations.

Qualifications

• Bachelor’s degree in Business, Hospitality Management, Event Management, Marketing, Higher Education Administration, or related field.
• Five or more years of leadership experience in sales, business development, conference services, event management, or related fields.
• Experience generating revenue, negotiating contracts, and managing client relationships.
• Strong project management and organizational skills.

Responsibilities

• Develop and execute a strategy to increase unrestricted revenue from campus facilities and services.
• Identify and launch new auxiliary business ventures with external partners and organizations.
• Set annual revenue goals and pricing strategies for facility utilization.
• Coordinate with Facilities, Housekeeping, Campus Safety, Athletics, Housing, Dining, IT, and Academic Affairs.
• Negotiate contracts and develop long-term partnerships.
• Oversee scheduling and utilization of rentable facilities and on-site event presence.
• Lead operations for Campus Services including Mailroom, Campus Store, and Loading Dock.
• Develop marketing strategies to promote campus facilities and services.

Skills

Sales & business development

Conference services

Event management

Venue management

Client relationships

Project management

Budgeting & financial reporting

Communication & presentation

Higher education settings

Collaboration across departments

Education

Bachelor’s degree in Business, Hospitality Management, Event Management, Marketing, or related field

Tools

25Live

Microsoft Office

Job description

Director of Campus Partnerships and Auxiliary Services

Benedictine University is an inclusive academic community, inspired by the Catholic intellectual tradition and Benedictine values. We seek employees who will contribute to the advancement of our mission by helping students shape lives of meaning and purpose as engaged citizens who care for the Earth, welcome people of diverse faiths and cultures, and promote the common good.

• Job Title: Director of Campus Partnerships and Auxiliary Services
• Department: Housekeeping and Event Services
• Reports to: Vice President of Administration, Finance and Chief Financial Officer
• Status: Full-Time, Benefit Eligible
• Location: Lisle Campus (required presence on site, no relocation package offered)
• Rate: $64,400 - $69,800 and bonus‑eligible

Position Summary: The Director of Campus Partnerships and Auxiliary Services is responsible for developing, marketing, and managing the university’s portfolio of rentable facilities and services to external organizations. This position serves as the primary business development leader for the use of campus spaces, driving revenue growth through strategic partnerships, event sales, conferences, camps, meetings, weddings, corporate engagements, and community programs. The Director will maximize utilization of university facilities, develop strategic partnerships, create entrepreneurial opportunities, and generate sustainable non‑tuition revenue consistent with the university’s mission and strategic priorities. In addition, the Director provides leadership and operational oversight for Campus Services, including the Mailroom, Campus Store, and Loading Dock, ensuring efficient, customer‑focused services that support daily operations and enhance the campus experience.

Revenue Generation & Business Development

• Develop and execute a comprehensive strategy to increase annual unrestricted revenue through strategic utilization of university facilities, services, partnerships, and auxiliary enterprises.
• Identify, evaluate, and launch new auxiliary business ventures with corporations, associations, government agencies and municipalities, religious and nonprofit organizations, athletic organizations, conference planners, and community groups.
• Establish annual revenue goals and performance metrics.
• Create pricing strategies and rental packages that maximize facility utilization and profitability.
• Build and maintain a robust pipeline of prospective clients and partners.
• Serve as the primary point of contact for external organizations seeking to utilize university facilities; may require on‑site presence during hosted events.
• Conduct facility tours, presentations, and proposal development.
• Negotiate contracts, rental agreements, and service packages.
• Develop long‑term partnerships that generate recurring business.

Event & Facility Management

• Coordinate with campus departments including Facilities, Housekeeping, Campus Safety, Athletics, Housing, Dining, Information Technology, and Academic Affairs to support external events.
• Ensure successful planning and execution of conferences, meetings, camps, special events, and other external programs.
• Manage scheduling and utilization of rentable facilities, including meeting rooms, conference centers, residence halls, performance spaces, and outdoor venues.
• Serve as the primary point of contact and system administrator of 25Live (scheduling software).
• Oversee event logistics and ensure compliance with university policies.

Campus Services

• Provide leadership and operational oversight for the University’s Mailroom, Campus Store and Loading Dock – ensuring efficient, customer‑focused operations for students, faculty, staff, and visitors.
• Mailroom: Oversee daily operations, including receipt, sorting, processing, distribution, and shipment of mail and packages; coordinate tracking, notification, and pickup processes; monitor postage expenses and recommend cost‑effective practices.
• Campus Store: Oversee operations, maintaining high levels of customer service and operational efficiency; manage inventory, purchasing, merchandising, receiving, and stock control; coordinate with vendors and departments to maintain appropriate inventory levels and product offerings; monitor sales performance and recommend strategies to improve experience and revenue.
• Loading Dock: Manage scheduling of deliveries and coordinate receiving and distribution of materials; ensure compliance with safety standards and receiving procedures; maintain accurate documentation.

Marketing & Promotion

• Develop customer acquisition and marketing strategies to generate leads and promote campus facilities and services.
• Collaborate with Marketing and Communications to create promotional materials, digital content, and advertising campaigns.
• Represent the university at industry conferences, trade shows, and networking events.
• Analyze market trends and competitor offerings to identify opportunities for growth.
• Develop annual sales plans, budgets, forecasts, and revenue projections; analyze metrics by event type.
• Monitor financial performance and prepare regular reports for leadership.
• Track key performance indicators including occupancy rates, event volume, client retention, and revenue growth.
• Recommend investments and operational improvements that enhance revenue potential.

Strategic Leadership

• Develop short and long‑term plans for expanding external engagement and facility utilization.
• Evaluate new business models, partnerships, and revenue streams.
• Ensure alignment between external event activity and institutional priorities.
• Promote a culture of customer service, innovation, and continuous improvement.

Required Qualifications

• Education: Bachelor’s degree in Business, Hospitality Management, Event Management, Marketing, Higher Education Administration, or related field.
• Experience: Five or more years of progressively responsible leadership experience in sales, business development, conference services, event management, hospitality, venue management, or related fields.
• Demonstrated success in generating revenue and achieving sales targets; experience negotiating contracts and managing client relationships.
• Strong project management and organizational skills.
• Excellent communication, presentation, and interpersonal skills; prior experience in higher education, conference centers, hospitality, or venue management environments.
• Prior experience managing budgets and financial reporting is required.
• Familiarity or willingness to attain familiarity with the Catholic and Benedictine mission of the university.

Key Performance Indicators (KPIs)

• Annual external revenue generated.
• Facility utilization rates.
• Growth in strategic partnerships and external engagement opportunities.

Specific Skills

• Strong organizational skills with the ability to prioritize, multi‑task, and meet deadlines.
• Broad technical knowledge in housekeeping management and facility work order systems.
• Advanced knowledge of Microsoft Office Suite, including Word, Excel, and Outlook.
• Professional verbal and written communication skills.
• Creative and resourceful problem solving; adaptability and flexibility.
• Exemplary customer service attitude and aptitude; independent and collaborative work style.
• Availability for occasional non‑traditional business hours.

Specific Knowledge, Licenses, Certifications

• Driver’s license required.

Physical Requirements

Ability to handle varying levels of stress while maintaining professional demeanor. Possible lifting, bending, walking, kneeling, stretching, and stooping. Frequent district‑wide and statewide travel; frequent prolonged and irregular hours; outdoor exposure to sun/heat or cold weather. Must be able to stand for long periods of time. General customer service and office environment. Pandemic protocol guidelines apply.

Travel

Local and regional travel may be required for sales and partnership development.

Supervisory Responsibility

Yes.

Working Conditions

This position requires evening and weekend work to support events, client meetings, and business development activities. The employee frequently talks and hears. The position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and or climbing all day. The employee may need to lift or move items over 50 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Working may occur in various or extreme weather conditions.

Training

All university employees must complete required University‑specific and/or OSHA‑related training. Specific training will be conducted online or in person.

Employee Benefits Package

• Health Insurance: Comprehensive medical, dental, and vision coverage.
• Disability Insurance: Protection for both short‑term and long‑term disability.
• Life Insurance: Financial security for loved ones.
• Paid Time Off (PTO): Generous paid vacation, sick leave, and mental health days.
• Retirement Plans: Retirement savings options.
• Mental Health Support: Counseling and resources for mental well‑being.
• Tuition Reimbursement: Financial support for education and professional development.
• Financial Wellness Advisors: Personalized advice to manage and plan finances.
• Employee Assistance Programs (EAP): Confidential support for personal or work‑related challenges.

Equal Opportunity Employment

Benedictine University does not discriminate in its admissions or educational policies, programs or activities; scholarship and loan programs; athletic and other university‑administered programs or employment practices on the basis of race, creed, color, national origin, sex, sexual orientation, age, disability, military or veteran status, marital status, citizenship, or any other characteristic protected by applicable law. The laws applicable to Benedictine University include constitutional and statutory protections of the university’s rights as a religiously sponsored institution. This policy of equal employment opportunity applies to all employment and personnel practices, including, but not limited to, recruiting, hiring, promotion, training, and compensation.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Pandemic protocol guidelines apply.

Benedictine University is an Equal Opportunity Employer.