Director of Campaign Operations

United Way Of Greater Atlanta; Atlanta (GA); Vor Ort; USD 110.000 - 160.000; Vollzeit

Zusammenfassung

United Way of Greater Atlanta is seeking a Director of Campaign Operations & Communications to lead campaign operations, data strategy, and reporting across the multi-year fundraising effort. You will own CRM governance, donor records, and dashboard development to drive informed decisions and transparent accountability.

You will collaborate with Development, Finance, Marketing, and Leadership, manage project plans, events, and donor engagement processes, and ensure data integrity and scalable

Qualifikationen

• Bachelor's degree in Business, Nonprofit Management, Communications, or a related field.
• Experience leading fundraising operations or campaign management.
• Proven track record in data governance, reporting, and dashboards.
• Strong collaboration with senior leaders and cross-functional teams.
• Exceptional written and verbal communication skills.

Aufgaben

• Lead campaign operations, data governance, and reporting across the multi-year fundraising campaign.
• Own CRM strategy, donor records, forecasting tools, and KPI dashboards.
• Manage campaign financial tracking, pledges, and reconciliation with Finance.
• Coordinate cross-functional efforts across Development, Finance, Marketing, and Leadership.
• Plan and execute donor engagements, proposals, events, and cabinet meetings.

Kenntnisse

CRM systems

Data governance

Dashboards

Forecasting

Donor engagement

Project management

Cross-functional leadership

Fundraising operations

Reporting

Data analysis

Ausbildung

Bachelor's degree in Business, Nonprofit Management, Communications, or related field

Tools

CRM software

Jobbeschreibung

United Way of Greater Atlanta (UWGA) is driving transformational change to improve outcomes for children, families, and individuals across the region. Through innovative partnerships, strategic philanthropy, and community investment, UWGA brings together people and resources to create lasting impact.Position SummaryThe Director of Campaign Operations & Communications serves as a key leader in the execution and operational management of UWGA's multi-year fundraising campaign. This role translates campaign strategy into action by overseeing campaign operations, CRM and data strategy, project management, donor engagement processes, reporting, and cross-functional coordination.The Director ensures campaign activities, systems, and stakeholders remain aligned while providing the infrastructure necessary to support fundraising success, donor stewardship, campaign leadership, and long-term growth.Key ResponsibilitiesCampaign Operations, Data & ReportingLead campaign operations, systems, reporting, and data governance.Serve as the primary owner of CRM strategy, data integrity, opportunity management, donor records, and reporting.Develop dashboards, pipeline reports, performance metrics, and forecasting tools.Manage campaign financial tracking, donor commitments, pledge fulfillment, and reconciliation processes.Partner with Development and Finance teams to ensure accurate, actionable campaign data.Project Management & Cross-Functional LeadershipLead project management for major campaign initiatives.Develop and maintain campaign work plans, implementation calendars, milestones, and deliverables.Coordinate efforts across Development, Finance, Marketing, Executive Leadership, and other stakeholders.Identify risks, remove barriers, and drive accountability for campaign priorities.Campaign Leadership SupportManage operational planning and coordination for Campaign Cabinet meetings, leadership meetings, prospect strategy sessions, and other campaign forums.Prepare agendas, briefing materials, and follow-up action plans.Track decisions, assignments, and commitments to maintain momentum and accountability.Donor Engagement & Proposal ManagementOversee systems and processes supporting donor cultivation, solicitation, stewardship, and engagement.Manage proposal development workflows, including coordination, review, approvals, and delivery.Track donor activity, commitments, proposals, and follow-up actions.Support campaign leadership in advancing donor strategies and engagement opportunities.Events & Strategic EngagementLead planning and execution of campaign events, donor engagements, and Campaign Cabinet activities.Coordinate logistics, communications, stakeholder engagement, speaker preparation, and event follow-up.Ensure events support broader fundraising and campaign goals.Systems, Documentation & Operational ExcellenceEstablish and maintain campaign documentation, knowledge management, and file management systems.Develop and continuously improve standard operating procedures and workflows.Implement tools and processes that improve efficiency, scalability, accountability, and data quality.Support long-term campaign continuity through strong operational infrastructure.Bachelor's degree in Business, Nonprofit Management, Communications, Project Management, or a related field.5 or more years of experience in fundraising operations, campaign management, development operations, project management, or a related field.Demonstrated experience managing complex projects involving multiple stakeholders, priorities, and deadlines.Experience utilizing CRM systems, data management, reporting, and performance dashboards.Strong analytical, organizational, and problem-solving skills.Exceptional written, verbal, and interpersonal communication skills.Ability to build relationships and collaborate effectively with senior leaders, volunteers, donors, and cross-functional teams