Director of Call Center Operations
City of Atlanta, GA
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Job summary
The ATL311 Call Center Director provides strategic leadership, operational oversight, and day-to-day guidance for the City of Atlanta’s centralized customer service call center. This leader ensures exceptional service delivery, maintains high employee engagement, drives performance to meet established SLAs, and strengthens alignment between call center operations and departmental goals.
The Director cultivates a positive, development-focused environment for supervisors and staff while
Job description
The ATL311 Call Center Director provides strategic leadership, operational oversight, and day-to-day guidance for the City of Atlanta’s centralized customer service call center. This leader ensures exceptional service delivery, maintains high employee engagement, drives performance to meet established SLAs, and strengthens alignment between call center operations and departmental goals.
The Director cultivates a positive, development-focused environment for supervisors and staff while
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