Director of Business Operations & Growth

Elite Cleaning Service; Grand Junction (CO); On-site; USD 50,000 - 70,000; Full time

Job summary

Elite Cleaning Service in Grand Junction and the Western Slope seeks a Director of Business Operations & Growth to drive top-line revenue while aligning operations.

The role is 80% direct sales and business expansion, 20% high-level operational leadership, focusing on closing high-value commercial accounts and expanding market presence.

You will partner with field operations, ensure contracts deliver on promises, and maintain profitability through disciplined pricing and margin controls.

Qualifications

• 2–5+ years in B2B service sales with revenue growth.
• 2+ years in account management or service delivery oversight.
• Experience in commercial cleaning or facility services preferred.

Responsibilities

• Build and manage a high-quality sales pipeline across commercial cleaning.
• Pursue high-value contracts via outbound outreach and partnerships.
• Identify new industries and geographic opportunities.
• Cultivate relationships with property managers and executives.
• Refine pricing, value proposition, and margins.
• Collaborate with marketing to boost digital leads.
• Oversee onboarding of new accounts and ensure scope alignment.
• Assist field ops with escalations and delivery issues.
• Monitor profitability and labor efficiency.
• Provide field feedback to refine services.
• Maintain forecasts and executive KPIs.

Skills

Closing capability

Hunter mindset

Strategic vision

Leadership presence

Tech proficiency

Commercial service insight

Tools

CRM systems

Reporting tools

Job description

Company Description

Elite Cleaning Service is Grand Junction and the Western Slope's premier commercial-only cleaning and janitorial provider, delivering reliable, customized facility maintenance to over 90 buildings weekly. Backed by a team of more than 60 trained professionals, the company focuses on long-term client partnerships through rigorous weekly supervisor inspections, responsive communication, and specialized cleaning programs tailored for professional, medical, and industrial spaces.

Your Mission

As the Director of Business Operations & Growth, your mission is straightforward: drive Elite Cleaning Service’s top-line revenue growth while ensuring seamless operational alignment.

This role is designed with an 80% focus on direct sales generation and business expansion, and a 20% focus on high-level operational leadership and governance. You will spend the majority of your time prospecting, closing high-value commercial accounts, and expanding our market presence. Concurrently, you will maintain operational oversight, ensuring the promises sold on paper translate directly into the high-margin, "Elite" operational experience our clients expect.

This role demands a closing-focused builder who can execute scalable growth, partner effectively with field operations, and safeguard profitability.

Key Responsibilities

1. Revenue Generation & Business Expansion (80% Focus)

• Pipeline Ownership: Build, manage, and optimize a high-quality, continuous sales pipeline across commercial cleaning verticals.
• Prospecting & Closing: Pursue high-value commercial contracts through active outbound outreach, strategic networking, and key buyer partnerships. Convert qualified prospects into long-term, high-margin recurring revenue.
• Market Expansion: Identify new commercial industries, facility types, and geographic opportunities across the region to expand Elite’s market dominance.
• Relationship & Account Management: Cultivate trust-based relationships with property managers, business owners, and regional facility executives. Own the client lifecycle from initial contact through renewal and account upsell.
• Sales Strategy & Margin Control: Refine Elite’s value proposition, pricing strategies, and competitive positioning to maximize win rates while protecting labor and gross profit margins.
• Marketing Alignment: Partner with marketing to sharpen digital lead generation, targeted campaign messaging, and regional brand visibility.

2. Operational Leadership & Strategy (20% Focus)

• Onboarding & Execution Oversight: Lead the smooth transition of newly closed accounts to field operations, ensuring contract scopes, labor estimates, and client expectations match operational delivery.
• Field Support & Escalation Management: Step in as a tactical bridge for field operations, assisting with day-to-day operational bottlenecks, client escalations, and unexpected labor or logistics coverage to ensure uninterrupted service delivery.
• P&L & Margin Accountability: Partner with executive leadership to review account profitability, pricing accuracy, labor efficiency metrics, and field performance.
• Field Feedback & Service Refinement: Utilize field observations and client feedback loops to continuously improve service offerings, operational workflows, and client retention strategies.
• Forecasting & Executive Reporting: Maintain accurate sales pipelines, revenue projections, and key performance indicators (KPIs) to inform leadership decisions.

What You Bring to the Table

• Proven Closing Capability: A strong track record of success in B2B or service-based revenue generation, ideally within recurring-revenue business models.
• Hunter & Operator Mindset: Proactive, persistent, and energized by cold outreach and closing deals, paired with the operational acumen to understand service delivery and P&L dynamics.
• Strategic Vision: Ability to design and execute a revenue strategy while respecting operational capacity and execution constraints.
• Leadership Presence: Exceptional communication skills that command respect with high-level corporate clients and align seamlessly with internal operations teams.
• Tech-Forward Approach: Proficient with CRM systems, reporting tools, and revenue data to drive disciplined decision-making.
• Commercial Service Insight: Background in commercial janitorial, facility management, property management, restoration, or technical field service industries where client expectations, margins, and logistics intersect.

Qualifications

• Sales Leadership Experience: 2–5+ years in B2B service-based sales or commercial business development with proven revenue expansion.
• Operational/P&L Exposure: 2+ years in a role involving account management, operational alignment, branch management, or service delivery oversight.
• Industry Background: Preferred experience in commercial cleaning, facility services, commercial real estate services, or related field operations.

Why Elite Cleaning Service?

• Competitive Compensation: Competitive base salary of $50,000–$70,000 +bonus and opportunity for commission structure tied directly to revenue and margin growth.
• Autonomy & Authority: High level of ownership to execute your sales strategy and influence operational direction.
• Direct Impact: Your performance directly shapes Elite’s regional expansion, operational efficiency, and long-term market dominance.
• Culture: A professional, accountability-driven culture committed to excellence, integrity, and superior client experience.