Director of Business Operations

Fresh Clinics; Raleigh (NC); Hybrid; USD 80,000 - 140,000; Full time

Job summary

Join a rapidly growing MedTech scale-up as a Director of Business Operations, where you'll drive operational efficiency and support strategic initiatives. This role offers the chance to streamline processes, manage supplier relations, and oversee customer service while collaborating with leadership. With a culture that values innovation and growth, you'll thrive in an environment that encourages impactful contributions. This is an exciting opportunity to make a difference in a dynamic industry, with the potential for travel and flexible working arrangements. If you're ready to take on a challenging and rewarding role, we want to hear from you!

Benefits

100% covered medical, dental and vision benefits

Technology allowance

Annual off-sites

Flexible PTO

Phone plan reimbursement

Qualifications

• 7-10+ years in senior operational leadership roles.
• Experience in customer service management and process improvement.

Responsibilities

• Lead initiatives to enhance customer service quality and efficiency.
• Manage strategic projects to support operational goals.

Skills

Operational Leadership

Customer Service Management

Project Management

Analytical Skills

Communication Skills

Education

Bachelor’s degree in Business Administration

Operations Management

Tools

MS Office

Excel

Job description

At Fresh Clinics, we’re not just supporting healthcare professionals—we’re revolutionising the medical aesthetics industry. Our industry leading "clinic in a box" model equips nurse-entrepreneurs and business owners to build, scale, and thrive with confidence.

Backed by world-class technology, unrivalled medical compliance support, and a thriving community of healthcare professionals, we’re empowering clinics to deliver exceptional care whilst achieving their business dreams.

As one of Australia’s fastest-growing tech companies and a proud top-ten finalist in Deloitte’s Tech Fast 50 three years in a row, we’re scaling fast, making waves, and redefining a global industry.

At Fresh, our culture is as bold as our mission. We “work smart, hustle hard, stay humble, and lead with kindness.” If you’re looking for a workplace that celebrates innovation, drives real-world impact, and champions your growth—welcome home.

The Role

We’re looking for a hands-on Director of Business Operations with a focus on driving operational efficiency and supporting cross-functional initiatives at Fresh Clinics. Reporting to the VP of North America, this role balances strategy and operations to contribute to a variety of projects across the business to deliver impactful solutions. You’ll oversee essential operational functions, including customer service management, supplier relations and the Fresh Store’s operations. In this role, you’ll have the opportunity to streamline processes, manage multiple priorities, and play a key role in our operational success while gaining high exposure to Fresh Clinics’ leadership.

This is a full-time position based in the United States. Unfortunately, we are unable to support visa sponsorship for this role.

What We Offer:

• Ability to gain experience in a highly disruptive, fast growth MedTech scale-up
• Experience working on a range of high profile and highly critical strategic initiatives
• Loads of travel to exciting and unique destinations across Australia and the US.
• Opportunities to grow in the company and work with other like-minded people.
• Flexible working arrangements with options for remote work and collaboration across US-based teams

A Week in the Life:

• Operational Strategy & Improvement – Lead initiatives to streamline and enhance customer service quality, efficiency, and processes. This will involve managing members of our customer service team.
• Strategic Partnership – Act as the right hand to the VP of North America to articulate the long-term vision of Fresh Clinics US and the implementation plan to achieve our ambitious goals.
• Cross-functional Project Management – Manage strategic projects, from planning through execution, to support Fresh Clinics’ strategic goals of efficient scale.
• Supplier Management – Manage day-to-day relationships with pharmaceutical suppliers, ensuring strong strategic collaboration, smooth operations, effective communication, and product setup.
• New Products Onboarding – Own the onboarding and integration process for new suppliers and products, ensuring seamless alignment with internal operations.
• eCommerce Operations - Oversee The Fresh Store’s performance, including managing promotions, user experience (UX) and general product hygiene.

Who You Are:

• Proactive and adaptable with a hands-on approach to managing operations and driving impactful results across multiple business functions.
• Highly organized with strong attention to detail, able to handle competing priorities and deliver consistent outcomes.
• Analytical and process-driven, able to identify inefficiencies and implement improvements to optimize workflows.
• Strong communicator with excellent interpersonal skills, comfortable collaborating across teams and managing supplier relationships.
• Skilled project manager, able to prioritize and execute tasks independently while maintaining high standards in customer service and operational quality.

We'd Love You to Have:

• Bachelor’s degree in Business Administration, Operations Management, or a related field
• Proven experience (7-10+ years) in a senior operational leadership role
• Demonstrated experience in customer service management, process improvement, or operations oversight to ensure quality and efficiency.
• Proven track record of delivering high-impact projects and managing cross-functional initiatives, with a data-driven approach to problem-solving and process optimization to drive efficiency improvements.
• Excellent organizational and analytical skills, with strong attention to detail
• Proficiency in MS Office, with advanced skills in Excel being a plus

Our Employee Benefits:

• 100% covered medical, dental and vision benefits
• Technology allowance to support remote work or equipment needs
• Annual off-sites and travel to unique destinations across Australia and the US for connection and collaboration
• Flexible PTO and working arrangements (remote, hybrid options)
• Phone plan reimbursement

If you're excited about joining a rapidly growing MedTech scale-up in the US and have the experience to drive meaningful impact, we'd love to hear from you – apply now!

Fresh Clinics are an equal opportunity employer and encourage people from all walks of life to be part of our team.