Sr. Associate, Business Operations

Kraken Digital Asset Exchange; United States; Remote; USD 110,000 - 176,000; Full time

Job summary

Join a leading company in the crypto space as a Sr. Associate in Business Operations. In this fully remote position, you will oversee the asset listings process, ensuring smooth token launches while bridging diverse teams. Ideal candidates will possess 4+ years in a relevant role and a proactive, detail-oriented mindset towards operations.

Qualifications

• 4+ years in Business or Revenue Operations roles within financial services.
• Understanding of asset listing processes.
• Highly proficient with project management tools and no-code automation.

Responsibilities

• Manage the referral pipeline and track new tokens.
• Build and refine SOPs for application review and integration scheduling.
• Surface trends and ensure data integrity across systems.

Skills

Stakeholder Management

Project Management

Communication

Problem-Solving

Process Optimization

Tools

Jira

Spreadsheet Tools

Job description

Join to apply for the Sr. Associate, Business Operations role at Kraken Digital Asset Exchange

Join to apply for the Sr. Associate, Business Operations role at Kraken Digital Asset Exchange

Kraken Digital Asset Exchange provided pay range

This range is provided by Kraken Digital Asset Exchange. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$110,000.00/yr - $176,000.00/yr

Building the Future of Crypto

Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.

What makes us different?

Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.

Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here.

As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Desktop, Wallet, and Kraken Futures.

Become a Krakenite and build the future of crypto!

Proof of work

The team

At Kraken Digital Asset Exchange, our Asset Listing team is dedicated to accelerating the global adoption of crypto. We ensure our clients can access the latest crypto tokens on our platform while giving new crypto projects the visibility they deserve.

We’re looking for a Sr. Associate, Business Operations to join our team remotely, based in the US or the APAC region. As a Sr. Associate on our Business Operations team, you’ll own the engine rooms of Asset Listings: intake workflows, partner-ops coordination, KPI tracking, and cross-functional execution. You’ll bridge BD, Legal, Engineering, and Product to turn token referrals into live markets — on time and on spec.

Reporting to a senior leader, this individual contributor role offers a unique opportunity for an operations-oriented professional eager to help shape the future of crypto while contributing to a top-tier brand.

The opportunity

• Manage the referral pipeline, triage new tokens, and track status through launch
• Build and refine SOPs, playbooks, and runbooks for every stage: application review, due diligence kick-off, integration scheduling, and post-launch monitoring
• Serve as the operational point-person for token teams, Market Makers, Legal, Engineering, and Marketing
• Facilitate weekly syncs, document action items, and drive SLAs for sales cycles, integration lead times, and liquidity health
• Define, maintain, and automate dashboards tracking signed deals, service-attach rates, time-to-integration, and liquidity SLA pass rates
• Surface trends, risks, and opportunities via regular reporting, and ensure data integrity across systems
• Identify bottlenecks and implement automations to reduce manual handoffs and scale operations
• Present operational performance and key insights to senior leadership and partner teams
• Act as internal operations lead, ensuring a world-class experience from pitch through post-launch support

Skills You Should HODL

• At least 4 years of experience in Business or Revenue Operations roles within the financial services industry, including fintech, exchanges, or high-growth SaaS companies. Experience in the crypto industry is a strong plus, but not required.
• Understanding of the end-to-end asset listing process, including onboarding, and ongoing lifecycle management of assets across centralized platforms.
• Knowledge of exchange mechanics (listings, market-making, tokenomics)
• Excellent communication and stakeholder management skills, with the ability to coordinate due diligence across legal, compliance, product, and engineering teams, while effectively managing timelines to ensure smooth asset launches.
• Experience with project management methodologies and are comfortable managing multiple intake queues and coordinating cross-functional playbooks.
• Highly proficient with project management tools like Jira or equivalent, spreadsheets, and basic scripting or no-code automation tools.
• Proactive mindset: you see friction, you fix it — no hand-holding required
• You are passionate about the cryptocurrency world and, most importantly, have a learning attitude about new crypto-industry trends
• You believe wholeheartedly in the cypherpunk, libertarian values outlined in Kraken’s Tentaclements document.
• Based either in the US or within the APAC region, and fluent in English.

This job is accepting ongoing applications and there is no application deadline.

Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution.

We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto!

As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

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Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Product Management

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