Director of Branch Operations

Jobvite, Inc.; Houston (TX); On-site; USD 110,000 - 155,000; Full time

Benefits offered by this job

Competitive Pay

Paid Time Off

Medical, Dental & Vision

HSA/FSA

Mental Wellness Benefits

401K

Pet Insurance Discounts

Job summary

Angels of Care Pediatric Home Health is seeking a Director of Branch Operations to lead branch operations on-site in Houston, TX. The role oversees patient care delivery, staff supervision, and processes across referral coordination, staffing, and quality improvement.

The candidate will partner with clinical leadership, physicians, and community partners to enhance patient care, efficiency, and growth, while maintaining regulatory compliance and cost control in a fast-paced environment.

Qualifications

• Bachelor's degree or equivalent experience preferred.
• 3+ years Home health experience preferred.
• 3+ years of leadership, supervisory, or branch operations experience required.
• Bilingual in Spanish required.
• Knowledge of home health regulations, clinical operations, documentation requirements, and quality standards preferred.
• Strong communication, organization, problem-solving, and relationship-building skills.
• Ability to lead teams, manage competing priorities, and exercise sound judgment in a fast-paced environment.

Responsibilities

• Analyzes and organizes home health operations for branch managed.
• Oversees the delivery of care to all patients served by branch.
• Represents the organization as a Marketing source with physicians and local community businesses.
• Communicates as needed with the Director of Nursing concerning new developments and/or problems.
• Responsible for review of Case Managers documentation to include starts-of-care and re-certifications, for appropriateness of care delivery and documentation requirements.
• Works with Quality Improvement staff relative to data tracking for performance reviews and outcomes of care analysis to determine efficiency, efficacy of case management system as well as any other systems and processes.
• Participates in the interviewing, hiring, and training of branch and field employees.
• Delegates referral process/coordination, staffing coordination, supply inventory and distribution, and oversees the completion of these processes.
• Supervises all employees assigned to specific branch and is responsible for the overall direction, coordination, and evaluation of this branch.
• Carries out supervisory responsibilities in accordance with the organization's policies and procedures.
• Responsible for appraisal of branch employee performance, rewarding and disciplinary actions of branch employees, addressing complaints and resolving problems.
• Demonstrates emphasis on improving quality of staff, systems, and environment.
• Exercise necessary cost control measures.
• Maintain positive internal and external customer service relationships.
• Continually improve processes and relationships.

Skills

Leadership

Communication

Organization

Problem-solving

Relationship-building

Bilingual Spanish

Education

Bachelor's degree or equivalent

Job description

Work Location: This is an on-site position.

Travel: Occasional local travel required.

The Director of Branch Operations is responsible for leading branch operations and ensuring the branch meets organizational, clinical, operational, and financial objectives. This role requires sound judgment, strong leadership, and a working knowledge of home health practices, procedures, documentation standards, and state and federal regulatory requirements.

The Director of Branch Operations partners closely with clinical leadership, branch staff, field employees, referral partners, and community stakeholders to support high-quality patient care, operational efficiency, employee engagement, and continued branch growth.

In this role, you will:

• Analyzes and organizes home health operations for branch managed.
• Oversees the delivery of care to all patients served by branch.
• Represents the organization as a Marketing source with physicians and local community businesses.
• Communicates as needed with the Director of Nursing concerning new developments and/or problems.
• Responsible for review of Case Managers documentation to include starts-of-care and re-certifications, for appropriateness of care delivery and documentation requirements.
• Works with Quality Improvement staff relative to data tracking for performance reviews and outcomes of care analysis to determine efficiency, efficacy of case management system as well as any other systems and processes.
• Participates in the interviewing, hiring, and training of branch and field employees.
• Delegates referral process/coordination, staffing coordination, supply inventory and distribution, and oversees the completion of these processes.
• Supervises all employees assigned to specific branch and is responsible for the overall direction, coordination, and evaluation of this branch.
• Carries out supervisory responsibilities in accordance with the organization's policies and procedures.
• Responsible for appraisal of branch employee performance, rewarding and disciplinary actions of branch employees, addressing complaints and resolving problems.
• Demonstrates emphasis on improving quality of staff, systems, and environment.
• Exercise necessary cost control measures.
• Maintain positive internal and external customer service relationships.
• Continually improve processes and relationships.

Qualifications

• Bachelor's degree or equivalent experience preferred
• 3+ years Home health experience preferred
• 3+ years of leadership, supervisory, or branch operations experience required
• Bilingual in Spanish required
• Knowledge of home health regulations, clinical operations, documentation requirements, and quality standards preferred
• Strong communication, organization, problem-solving, and relationship-building skills
• Ability to lead teams, manage competing priorities, and exercise sound judgment in a fast-paced environment

Why Angels of Care

In addition to our great benefits, we offer a fun and supportive culture rooted in our values of Heart, Advocacy, Love, Outreach, and Speed (HALOS). At Angels of Care, you’ll have the unique opportunity to make an impact while working with dedicated, talented colleagues. We believe in fostering career advancement and providing opportunities for you to expand your skill set, take on new responsibilities, and grow alongside the company.

• Competitive Pay
• Paid Time Off
• Medical, Dental, & Vision Plans with a generous contribution from AOC
• HSA/FSA
• Mental Wellness Benefits
• 401K
• Discounts on Pet, Home, and Auto Insurance
• And more!

U.S. Equal Employment Opportunity/Affirmative Action Information

Individuals seeking employment at Angels of Care Pediatric Home Health are considered without regards to race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status.

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