Director of Behavioral Health Services

Eleos Wellness; Florida; On-site; USD 90,000 - 120,000; Full time

Job summary

Eleos Wellness is seeking a skilled operations leader to oversee daily functions and maintain high-quality care across CSU-A, CSU-B, and CSSU. You will manage hiring, competency evaluations, and staff performance, while ensuring policy compliance and efficient finances.

Collaborate with nursing leadership and treatment teams to ensure continuity of care, timely grievance resolution, and strong community partnerships. Weekend on-call coverage and committee participation are expected.

Qualifications

• Master’s degree preferred or Bachelor’s degree in a human services field with clinical and supervisory experience or RN with equivalent experience.

Responsibilities

• Oversee daily operations and ensure quality of care across CSU-A, CSU-B, and CSSU.
• Lead hiring, competency evaluations, and performance of program staff.
• Ensure compliance with agency HR policies, payroll, and staff coverage.
• Coordinate with nursing and treatment teams; promote continuity of services.
• Prepare reports and support performance improvement initiatives.
• Provide weekend on-call coverage and participate in community committees.

Skills

Leadership

Staff development

Quality assurance

Operations management

Budgeting

Interagency collaboration

Education

Master's degree preferred

Bachelor's degree in human services

RN with 3 years clinical experience and 2 years supervisory experience may be considered

Job description

JOB SUMMARY:Oversees the daily operations and quality of care for CSU-A, CSU-B, and CSSU, ensuring compliance with agency policies and procedures. Manages mental health technician hiring, competency evaluations, and performance while monitoring program effectiveness, quality improvement, and financial efficiency. Works alongside the nursing department to ensure consistency and accountability across all units. Coordinates with treatment teams, community providers, and agency leadership to promote compassionate care, continuity of services, and positive patient outcomes.ESSENTIAL FUNCTIONS:This information is intended to be descriptive of the key responsibilities of the position. The following examples do not identify all duties performed by any single incumbent.In conjunction with nursing leadership, Oversees the quality and delivery of patient care across CSU-A, CSU-B, and CSSU programs.Work with nursing leadership to Ensure timely follow-up and resolution of patient grievances and complaints, including required employee training.Interview, hire, and evaluate program staff; assess and maintain employee competencies on an ongoing basis. Inform Training Department of deficiencies and needs.Ensure compliance with human resources policies and procedures, including performance evaluations, payroll, progressive counseling, workers’ compensation, and staff coverage.Conduct monthly staff meetings for CSU-A, CSU-B, and CSSU discharge planning staff to provide training, communicate agency updates, and monitor follow-through on action items.Promote a culture of caring, compassion, and accountability among all employees.Identify opportunities to maximize revenue, control expenses, and improve operational efficiency.Monitors and ensures effective implementation and consistent adherence to agency policies and procedures across all inpatient crisis services. Implement corrective action as appropriate.Oversee and maintain quality assurance and performance improvement initiatives for CSU-A, CSU-B, and CSSU.Prepare reports, correspondence, and other documentation to support administrative operations and performance improvement efforts.Represent Eleos at community events and participate in assigned agency committees.Provide weekend on-call coverage and additional weekday on-call support as needed. Addresses issues and concerns in a timely manner. Reports concerns to key leadership members in a timely manner as needed.Participate in CSU-A, CSU-B, and CSSU treatment team meetings as needed.Collaborate with community providers to coordinate continuity of care and facilitate successful transitions to follow-up services.Works collaboratively with scheduler/nursing supervisors to develop staffing models and ensure units are adequately covered to support the needs of the milieu.Participate in the planning and development of the Wellness Connection and other collaborative initiatives to strengthen service delivery provided by Eleos.Perform other related duties as assigned.Education and Experience:Master’s Degree preferred or Bachelor’s degree in a human services field with 3 years clinical experience and 2 years supervisory experience or an RN with 3 years clinical experience and 2 years supervisory experience may be considered.Requirements:Eligibility through a Level II background screening with AHCA and DCF (https://info.flclearinghouse.com)Physical Requirements:Must be able to sit, twist, bend and stand for long periods.Must be able to transport self from building to building and differing locations.Must be able to communicate orally and in writing.Must be able to complete all portions of WELLE training that are assigned and perform any WELLE techniques for which the employee has been trained.Special Working Conditions:Exposure to clients and stakeholders and all possible program emergencies and conditions; to possible irregular and on-call working hours; to a variety of work locations as the need arises.