Program Associate - Behavioral Health Crisis Center - Part Time

Advantage Behavioral Health Systems; Athens (GA); On-site; USD 22,000 - 28,000; Full time

Job summary

Advantage Behavioral Health Systems is seeking a Program Associate to perform routine clerical and administrative tasks in a fast-paced behavioral health office. The role greets clients, answers phones, schedules appointments, and verifies insurance, while entering data into the EHR and updating CSP/myAvatar 24/7.

The position requires strong multitasking and customer service skills, along with familiarity with Microsoft Word/Excel and chart preparation.

Qualifications

• High school diploma or GED and 1yr of general office or administrative experience.
• Experience in a medical/behavioral health setting preferred.
• Excellent computer skills including familiarity with Microsoft Word and Excel.
• Highly organized and detail oriented.

Responsibilities

• Answering phones and greeting clients promptly.
• Scheduling appointments and verifying insurance coverage.
• Data entry and scanning/uploading documents into the EHR system.
• Updating CSU and TOU census on a 24/7 basis.
• Preparing hardbound charts for CSU and TOU clients upon admission and organizing charts at discharge.
• Scanning and uploading documents into the EHR system.
• Reviewing CSP referrals and coordinating with external stakeholders via calls or emails.
• Maintaining organization of CWI/CSU/chart room and transferring charts to records warehouse.
• Attending agency meetings and completing required training.

Skills

Customer service

Interpersonal skills

Multitasking

Scheduling

Phone etiquette

Education

High school diploma or GED

Tools

Microsoft Word

Excel

EHR system

Job description

Position Schedule: Saturday 7p-7:30a and Sunday, either 8 or 12 hour shiftPosition Summary:The Program Associate performs a variety of routine clerical and administrative tasks in a behavioral health office setting. This role operates in a fast-paced environment and requires strong multitasking abilities, excellent customer service, and interpersonal skills to greet clients and visitors promptly and courteously. Responsibilities include answering phones, scheduling appointments, verifying insurance coverage, data entry, scanning and uploading documents into the Electronic Health Record (EHR) system, and addressing client questions and concerns.Job Responsibilities and Performance Standards:Thrives in a fast-paced environment requiring multitasking, exceptional customer service, and strong interpersonal skills to greet clients and visitors promptly and courteously.Performs a variety of administrative and clerical duties, including but not limited to:Answering phones.Performing data entry.Scheduling appointments as needed.Verifying insurance coverage.Updating CSU and TOU census on a 24/7 basis.Completing program transfers and ensuring clients have accurate dates on the Crisis Safety Platform (CSP) and on myAvatar.Updating client information in CSP and myAvatar as needed 24/7.Preparing hardbound charts for CSU and TOU clients upon admission and breaking down charts at discharge; transferring them to paper folders for organized storage in the chart room.Scanning and uploading documents into the Electronic Health Record (EHR) system.Conducting CWI intake and POE for clients.Reviewing and managing CSP referrals; requesting additional documentation via phone or email as necessary.Facilitating communication with referral sources and external stakeholders through calls and/or emails.Maintaining the organization and cleanliness of the CWI, CSU, and chart room; coordinating the annual transfer of charts to the Medical Records Warehouse.Handling client questions and concerns professionally and efficiently.Attends agency meetings and completes all required trainingPerforms other duties as assigned.Minimum Qualifications:High school diploma or GED and 1yr of general office or administrative experience.Preferred Qualifications:• Minimum 1 year experience working in a medical/behavioral health setting• Outgoing, engaging and personable communication skills• Experience working in a medical or behavioral health office• Excellent computer skills including familiarity with Microsoft Word, Excel• Highly organized and detail oriented