CSU/SRT Director

WestCare; Miami (FL); On-site; USD 120,000 - 170,000; Full time

Job summary

WestCare in Miami seeks a dynamic Director of Inpatient Services to oversee the CSU, Detox, and Short-Term Residential units, ensuring safe, regulatory-compliant operations and strong nursing leadership.

You will collaborate with the Medical Director and interdisciplinary teams, drive quality improvement, staffing, and training, and manage budgets while maintaining high patient safety and care standards.

Qualifications

• Master's degree in a related field is required
• Six years of nursing experience, two in psychiatric nursing
• One year of nursing supervisory experience
• Ability to meet DCF/background check requirements and maintain confidentiality

Responsibilities

• Oversee daily operations for CSU, Detox, and Short-Term Residential programs
• Collaborate with psychiatric providers on co-occurring medical/psychiatric conditions
• Ensure documentation meets agency, regulatory, and funding-source standards
• Provide daily supervision to RNs, BHTs, Discharge Planner, and LPN
• Lead quality improvement initiatives and staff development
• Develop and monitor corrective action plans and safety protocols
• Contribute to budget development and resource planning
• Serve as liaison with community and represent WestCare/TVS when required

Skills

Nursing leadership

Regulatory compliance

Quality improvement

Staff development

Interdisciplinary collaboration

Training delivery

Safety leadership

Education

Master's degree in Addiction Counseling, Criminal Justice, Social Work, Psychology, or Nursing

Job description

Position Summary:The Director of Inpatient Services is responsible for the clinical and operational oversight of the Crisis Stabilization Unit (CSU), Detox/Addictions Receiving Facility, and Short-Term Residential Treatment (SRT). The Director provides leadership to nursing and support staff while ensuring safe, efficient, and regulatory-compliant operations. Working collaboratively with the Medical Director, psychiatrists, PMHNPs, Area Director, and interdisciplinary leadership team, the Director oversees nursing practice, staffing, quality improvement, patient safety, regulatory readiness, staff development, and daily inpatient operations.Essential Job Functions:Oversee daily operation sor CSU/ Detox and Short-Term Residential operations.Collaborate with psychiatric providers regarding co-occurring medical and psychiatric conditions.Ensure all documentation meets agency, regulatory, and funding source requirement including but not limited to: AHCA, Baker Act, Florida Administrative Code, DCF, DEA medication security, CMS when applicable, OSHA, HIPAA, CARF.Communicate significant medical findings directly to the Medical Director.Provide operational leadership for the inpatient programs.Operate within approved program budget.Review incident reports, client grievances, and ensure follow-up per agency protocol.Report safety issues, maintenance needs, and all unusual occurrences promptly.Perform or delegate duties of the designated Safety Officer.Work collaboratively with the Medical Director.Approve purchase orders for supplies and equipment within budget and agency guidelines.Ensure compliance with WestCare/TVS policies, CARF standards, and applicable federal, state, and local regulations.Develop and oversee corrective or action plans as needed.Provide daily supervision, direction, and support to RNs, BHTs, Discharge Planner, and LPN.Work closely with Nurse administrator.Conduct regular staff meetings and maintain minutes and attendance records.Ensure thorough onboarding and policy orientation for all new employees.Ensure all inpatient staff maintain current TACT and CPR certification.Implement staff development and training plans based on identified needs.Ensure appropriate staffing coverage and prepare/approve staff schedules.Support staff in crisis situations and ensure adherence to safety protocols and best practices.Serve as a resource to staff on clinical, medical, operational, and procedural issues.Participate in the Village Leadership Team as an active member.Attend outside meetings and represent WestCare/ TVS as assigned.Support implementation of Comprehensive, Continuous, Behavioral Health Care model and CCBHCMonitor compliance with all licensure, certification, and accreditation requirements.Ensure documentation meets TVS and funding-source standards.Develop and implement procedures to optimize client and staff safety.Contribute to annual budget development.Oversee clinical record retention and proper disposition of program documents.Respond promptly to phone calls, emails, and written correspondence.Complete and maintain the provider schedule.Work directly with the Discharge Planner to ensure timely and clinically appropriate discharge transitions.Serve as a liaison with community agencies in a professional manner.Ensures nursing care meets evidence-based standardsReviews nursing documentation for quality and complianceOversees medication administration practicesMonitors infection prevention practicesEnsures implementation of physician and PMHNP ordersSupports multidisciplinary treatment planningMonitor, analyze, and report on quality indicators to support organizational performance and regulatory compliance.Review and evaluate adverse events, restraint and seclusion data, falls, and medication variances to identify trends and opportunities for improvement.Conduct or participate in root cause analyses for significant incidents and quality concerns.Develop, implement, and monitor corrective action plans to address identified performance gaps.Lead and support quality improvement initiatives designed to enhance patient safety, clinical outcomes, and operational effectiveness.Participate in or facilitate Performance Improvement Committee meetings and other quality management committees, providing data analysis and recommendations for continuous improvement.Maintain high standards of clinical care and promote a safe, therapeutic environment.Understanding of issues related to individuals with varied identities in prevention, intervention and treatmentUnderstands that individuals with distinct community backgrounds have different perceptions of healthDemonstrates respect for individuals with varied identities when conducting assessments, developing Wellness and Recovery Plans, and providing servicesUnderstands that individuals with distinct community backgrounds define and perceive family and its importance differentlyDemonstrates ability to work effectively with individuals with distinct community backgroundsPerform other duties as assignedEssential Qualifications:Certifications/Licensures:Current Florida Registered Nurse license.Florida Advanced Practice Registered Nurse license (Family Nurse Practitioner or Psychiatric APRN) Preference will be given to those candidates who are currently licensed.Certified in CPR, First Aid, and TACTEducation:Masters Level degree from an accredited four-year college with a degree in Addiction Counseling, Criminal Justice, Social Work, Psychology, nursing or related field is requiredExperience and Competencies:CPR Certification, First Aid Certification and an annual Tuberculosis test.Six years of nursing experience, two of which must be in psychiatric nursingOne year of nursing supervisory experienceExperience in inpatient behavioral health strongly preferredAbility to meet requirements of DCF/Department of Corrections background checkEmotional stability to function effectively under stressful conditionsAbility to manage competing demands and maintain workflow efficiencyStrong organizational skills and ability to adapt to new routines, procedures, and tasksAbility to function effectively as both team member and team leaderCompetence in handling complex assignments and making sound clinical decisionsHigh level of nursing and advanced practice clinical skillsExcellent interpersonal, verbal, and written communication abilitiesAbility to maintain patient confidentiality at all timesDemonstrated professional leadership and staff-development skillsAbility to stand or walk 80–100% of shiftAbility to lift up to 50 pounds without assistanceKnowledge of state of Florida mental health and substance abuse statutesKnowledge of CARF accreditation standardsAbility to develop and deliver effective training modulesWorking Conditions:Work is primarily performed in an office or residential treatment setting; andSome outdoor activities may be required.Essential Physical and Mental Demands of the JobThe employee must be able to perform the following essential duties and activities with orwithout accommodation:Physical Demands:Requires mobility and physical activity: Having an adequate range of body motion and mobility to work in an office, residential, or outdoor environment including standing and walking (even and uneven surfaces), sitting for extended periods of time, bending, twisting, reaching, balancing, occasional lifting and carrying of up to 50 pounds. Use of computer and telephone systems is required which includes coordination of eye and hand, and fine manipulation by the hands (typing, writing, and working with files). Requires the ability to defend oneself and clients in physically abusive situations through the use of approved physical de-escalation techniques.Requires talking: Expressing or exchanging ideas by means of the spoken word. Talking is required to impart oral information to employees, clients, patients, and the public, and in those activities in which the employee is required to convey detailed or important spoken instructions to others accurately, loudly, or quickly.Requires hearing: Hearing is required to receive and communicate detailed information through oral communication.Requires seeing: Clarity of vision at 20 inches or less and at distance. This factor is required to complete paperwork for many of the employee’s essential job functions and to observe client behavior and activities in and out of the facility.The normal work routine involves no exposure to human blood, body fluids or tissues. However, exposure or potential exposure may be required as a condition of employment.Appropriate personal protective equipment will be readily available to every employee.Mental Demands:Requires the ability to collect and analyze complex numerical and written data and verbal information to reach logical conclusions.Requires the ability to work and cooperate with clients, co-workers, managers, the public and employees at all levels in order to exchange ideas, information, instructions and opinions.Requires the ability to work under stress and in emotionally charged settings.The ability to defend oneself and clients in mentally/verbally abusive situations through the use of approved mental/verbal de-escalation techniques.