Director of Banquets

Nemacolin; Wharton Township (PA); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Competitive compensation and benefits

401(k) program

Housing & education support

Spa, dining & retail savings

Exclusive associate community access

Job summary

Nemacolin seeks a Director of Banquets to lead all banquet operations, ensuring flawless service and memorable guest experiences. You will coach leaders, align with culinary and resort teams, and drive financial performance while maintaining Forbes/AAA standards.

Ideal candidates bring luxurious hospitality experience, a track record of developing high-performing teams, and a flexible schedule to support major events across the resort.

Qualifications

• Associate degree in hospitality or related field required; bachelor’s degree preferred
• Minimum of five years of management experience in food and beverage, restaurant, outlet, or banquet operations
• Luxury hospitality experience preferred, including Forbes Four-Star or Five-Star environments
• Proficiency with Microsoft Office (Word, Excel, PowerPoint)
• Must be at least 18 and fluent in English
• Ability to work a flexible schedule including evenings, weekends, holidays
• Ability to meet physical requirements (standing, bending, lifting 5–30 pounds)

Responsibilities

• Lead day-to-day banquet operations, maintaining a visible presence and ensuring service meets standards
• Develop banquet leaders and associates, fostering engagement and retention
• Oversee staffing and payroll, and ensure accurate scheduling
• Monitor financial performance and contribute to budgeting and goals

Skills

Hospitality leadership

Team development

Budgeting

Operations management

Staff scheduling

English fluency

Communication

Education

Associate degree in hospitality

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

Extraordinary events at Nemacolin come to life through inspired leadership, meticulous execution and a team ready to make every moment memorable. As Director of Banquets, you will lead the people and operations behind exceptional banquet experiences across the resort, setting the standard for service while building an engaged team, strengthening collaboration, and driving financial performance. From intimate gatherings to grand celebrations, your leadership will help turn every event into an experience guests remember.

What You Will Create

• Events that feel effortless to the guest because every detail, transition, and service moment has been thoughtfully anticipated
• A banquet experience that reflects the distinctive hospitality, personalized service, and sense of possibility guests expect from Nemacolin
• A team that takes pride in what it creates together, supported by clear expectations, meaningful coaching, and leaders who remain present in the operation
• Strong partnerships between banquet service, culinary, and resort teams that bring complex events together seamlessly
• Confidence among guests and event partners through thoughtful communication, decisive leadership, and attentive follow-through
• An operation where high service standards and sound business decisions work together to support lasting success
• A culture that learns from every event, celebrates great work, and continually looks for opportunities to elevate what comes next

What You Can Expect

• Lead day-to-day banquet operations, maintaining a visible presence and ensuring service, presentation, timing, and execution consistently meet established standards
• Partner closely with the executive banquet chef and Food & Beverage Department leaders to align service and culinary execution, address operational needs, and continuously strengthen the guest experience
• Lead, coach, and develop banquet leaders and associates, fostering engagement, accountability, professional growth, and strong associate retention
• Oversee staffing and scheduling based on event and business needs, approve management schedules, and ensure accurate and timely payroll
• Monitor financial performance, review operating results, respond to opportunities or variances, and contribute to annual budget development and achievement of financial goals
• Champion guest satisfaction and service recovery, responding promptly to concerns while reinforcing Forbes and AAA standards and Nemacolin service expectations
• Ensure required operational, food safety, alcohol service, leadership, and other applicable training and compliance standards are maintained, including RAMP, ServSafe, and knife and blade requirements
• Communicate departmental and resort priorities, participate in required meetings, and collaborate across the resort to support successful events and broader business needs

What You Bring

• A confident, highly visible leadership style grounded in exceptional hospitality and a genuine desire to create memorable experiences
• Proven ability to build, develop, and retain high-performing teams through coaching, feedback, accountability, and recognition
• Strong financial and operational acumen with experience managing budgets, labor, payroll, and performance against established goals
• Exceptional organization and attention to detail with the ability to manage competing priorities, time-sensitive demands, and long-term initiatives
• Advanced critical-thinking, decision-making, and problem-solving skills with the judgment to navigate complex operational and guest situations
• Strong communication and relationship-building skills with the ability to work effectively across front- and back-of-house teams and with guests, associates, and leaders at all levels
• Professionalism, discretion, and sound judgment when managing confidential or sensitive information

Qualifications

• Associate degree in hospitality or a related field required; bachelor’s degree preferred
• Minimum of five years of management experience in food and beverage, restaurant, outlet, or banquet operations required, with banquet leadership experience preferred
• Luxury hospitality experience preferred, including experience in a Forbes Four-Star or Five-Star environment
• Demonstrated record of exceptional guest service, associate development, and team retention
• Proficiency with Microsoft Office programs, including Word, Excel, and PowerPoint, and the ability to effectively use systems and equipment required for the role
• Must be at least 18 years of age and able to communicate fluently in English and perform basic mathematical functions
• Ability to work a flexible schedule based on business and event needs, including evenings, weekends, and holidays
• Ability to meet the physical requirements of the position, including prolonged standing and regularly bending, kneeling, and climbing, as well as lifting, pushing, pulling, and carrying 5 to 30 pounds

Additional Information

This job description reflects the primary responsibilities and qualifications associated with the position and is intended to provide a general understanding of the role. Responsibilities may evolve as business and operational needs change, and additional duties may be assigned to support the operation and resort.

Please note: We do not accept submissions from third-party recruiters or agencies.

Lead with Purpose. Shape Culture. Elevate the Experience.

Nemacolin resort offers a distinctive leadership environment where strategic direction, accountability, and hospitality excellence come together to shape guest experiences and organizational culture. Within a luxury-level environment known for creativity and innovation, leaders guide teams, cultivate talent, and influence the future of service at one of hospitality’s most unique destinations.

Leadership begins with immersion into the resort’s ethos, values, vibe, and service philosophy, supported by executive onboarding and advanced development opportunities. Leaders engage in cross-functional collaboration, strategic planning, and mentorship that strengthen operational expertise and people leadership. A commitment to transparency, accountability, and continuous improvement defines the leadership journey and reinforces a dynamic where teams thrive.

Leadership Development & Culture Stewardship

• Executive onboarding and advanced leadership development
• Strategic cross-functional collaboration and innovation opportunities
• Mentorship, coaching, and talent development responsibilities
• Recognition through leadership honors and performance milestones

Executive-Level Benefits & Lifestyle Experience

• Competitive compensation and comprehensive benefits offerings
• Attractive 401(k) program and paid time off
• Housing, educational, and professional development support
• Savings across resort dining, retail, spa, and experiences
• Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community

Leadership at Nemacolin creates lasting impact by shaping teams, elevating standards, and building a culture of excellence where hospitality professionals flourish while delivering unforgettable guest experiences.

Bring your passion. Grow your career. Create Real Life Magic.

About Nemacolin

A private, family-owned, and woman-owned luxury resort unlike anything else in the hospitality industry, Nemacolin spans more than 2,200 breathtaking acres in Pennsylvania’s Laurel Highlands. Recognized by Forbes Travel Guide, AAA, and Preferred Hotels & Resorts, this four-season destination blends refined hospitality with creativity, craftsmanship, and a spirit of adventure that defines every guest and member experience.

Distinctive accommodations, immersive experiences, and a culture grounded in artistry and service excellence come together to create a setting where guests, members, and associates find inspiration. Across the resort, Real Life Magic is brought to life through meaningful moments, genuine connection, and a shared commitment to delivering something truly exceptional.

Visit Nemacolin.com to step inside the story, explore the experiences, and discover what draws people to Nemacolin. Then, imagine the impact, influence, and legacy that could become part of your leadership journey.

Qualifications

Behaviors

Preferred

Detail Oriented

: Capable of carrying a given task with all details necessary to get the task done well

Leader

: Inspires teammates to follow them

Dedicated

: Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

Self-Starter

: Inspired to perform without outside help

Goal Completion

: Inspired to perform well by the completion of tasks

Ability to Make an Impact

: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.