Director of B2B Communications

Mastercard Inc.; New York (NY); On-site; USD 180,000 - 240,000; Full time

Job summary

Mastercard Inc. is seeking a Director of B2B Communications to lead communications strategy across commercial and innovation priorities, translating complex products and strategies into clear, compelling stories for customers, employees and external stakeholders.

The role emphasizes hands-on leadership, strong storytelling, and collaboration across regions and functions to strengthen Mastercard's leadership in digital payments and open finance.

Qualifications

• Experience in B2B, technology, product, corporate or employee communications.
• Ability to translate complex products, technologies and strategies into clear communications.
• Experience advising senior leaders and developing executive communications.
• Strong storytelling and written communication skills.
• Adherence to security policies and practices.

Responsibilities

• Lead communications across Mastercard's B2B and commercial priorities.
• Develop narratives for AI, agentic commerce, digital assets and open finance.
• Drive employee communications for the US and align with strategy.
• Design campaigns that are earned- and social-first and measurable.
• Manage media relations and executive communications with reporters and influencers.
• Collaborate with Marketing, Product, Public Affairs and Sponsorship teams.

Skills

B2B communications

Technology communications

Executive communications

Employee communications

Media relations

Campaign design

Job description

• The Global Communications team plays a critical role in shaping Mastercard's reputation and demonstrating how the company is powering the future of payments and commerce
• Mastercard is advancing new ways to pay and get paid, enabling businesses to operate more efficiently and applying technologies such as artificial intelligence, open banking and digital assets to address real customer needs
• This is a pivotal time for Mastercard, requiring a communications leader who can translate complex products, technologies and business strategies into clear, compelling stories for customers, employees and external stakeholders
• The Director, B2B Communications, reporting to the Vice President of B2B Communications, US, will lead communications strategy across key commercial and innovation priorities, including commercial payments, AI and agentic commerce, digital payments, digital assets, and open finance
• This individual will be responsible for developing and executing communications programs that demonstrate the relevance and value of Mastercard's capabilities, strengthen the company’s leadership position and support business priorities
• This individual will also contribute to employee communications for the US, connecting employees more closely to Mastercard's strategy, priorities and progress
• This role requires a hands-on communications leader with strong business judgment, deep storytelling capabilities and the ability to translate strategy into high-quality execution across a complex, global organization
• B2B and Commercial Communications:
• Lead communications across Mastercard's three business priorities: Commercial and New Payment flows, Core and Services
• Develop narratives and communications programs that demonstrate how Mastercard helps businesses pay, get paid and operate more effectively
• Translate products, customer partnerships and business strategies into clear, differentiated and commercially relevant stories
• Build sustained communications programs that extend beyond individual announcements and launches
• Innovation and Emerging Technology Communications:
• Lead communications for AI and agentic commerce, articulating Mastercard's strategy, capabilities, partnerships and role in the evolution of commerce
• Develop communications supporting Mastercard's work in open finance, crypto, blockchain and other emerging technologies
• Translate complex technologies into accessible stories anchored in customer needs, commercial applications and tangible outcomes
• Monitor the competitive, technology and media landscape to identify emerging opportunities and reputational considerations
• Employee Communications:
• Lead US employee communications, connecting employees to company strategy and priorities
• Shape the editorial agenda for greater prioritization and narrative consistency
• Support town halls, leadership communications and employee engagement
• Partner with regional, business unit and global employee communications teams to balance global consistency with local relevance
• Use employee insights and performance data to sharpen communications effectiveness
• Campaign Development, Execution and Measurement:
• Design and deliver integrated, earned-first and social-first communications campaigns for key commercial priorities that drive visibility and engagement
• Identify opportunities to elevate storytelling through media, creators and cultural platforms
• Ensure campaigns are strategically aligned, creatively differentiated and measurable
• Establish KPIs to measure campaign effectiveness, engagement and reputational impact
• Leverage insights and analytics to optimize performance
• Media Relations and Cultural Engagement:
• Build and maintain strong relationships with reporters across business, B2B, technology, and business segment and vertical outlets
• Drive proactive storytelling that extends beyond announcements to sustained narrative development
• Engage with influencers to amplify Mastercard's presence in relevant business and cultural conversations
• Executive Communications:
• Support senior leaders with media strategy, thought leadership and key engagements
• Develop clear, compelling messaging and content aligned to Mastercard's commercial priorities
• Identify opportunities to elevate executive visibility across relevant platforms
• Brand Communications:
• Drive Mastercard's Priceless brand story across marquee sponsorships, including Inter Miami, MLB, NY Road Runners, PGA TOUR and Stand Up To Cancer
• Develop integrated campaigns with marketing teams to reach B2B and B2C audiences at key sponsorship moments
• Partner with Marketing, Product, Public Affairs and Sponsorship teams to ensure cohesive communications strategies

Experienced communications professional with a background in B2B, technology, product, corporate or employee communicationsAbide by Mastercard's security policies and practicesAbility to translate complex products, technologies and strategies into clear, compelling communicationsExperience advising senior leaders and developing executive communicationsSound judgment, intellectual curiosity and an interest in emerging technologies and the future of commerceEnsure the confidentiality and integrity of informationComplete all mandatory security trainingsReport any suspected security violation or breachStrong interpersonal skills, with the ability to influence and coordinate across teamsProven track record of building and executing high-impact communications programs tied to business and reputational prioritiesThrives in a fast-paced, highly matrixed global organizationStrong understanding of payments, financial services, technology or other complex sectorsExcellent writing and storytelling skills across earned, owned, executive and employee channels