Director of Application Support

Lake Michigan Credit Union; Grand Rapids (MI); Hybrid; USD 150,000 - 210,000; Full time

Benefits offered by this job

Weekly pay

Retirement savings options

Health coverage (medical, dental, etc)

HSA match

Paid parental leave

Tuition reimbursement

Job summary

Lake Michigan Credit Union is seeking a Director of Application Support to lead enterprise applications, drive optimization, and align technology with business goals. This hybrid role demands strategic planning, team leadership, and collaboration with stakeholders to deliver scalable, user-friendly solutions.

You will oversee staffing, vendor relationships, and technology strategies while championing Agile practices and modern application governance.

Qualifications

• Bachelor's degree in IT/CS/Business or related field.
• 8+ years in enterprise software applications.
• 5+ years of leadership overseeing technical teams.
• Experience translating business needs into technical solutions.
• Knowledge of Agile methodologies and lifecycle management.
• Experience with roadmap development and portfolio management.
• Strong communication and stakeholder relationship skills.
• Experience with AI and automation preferred.

Responsibilities

• Lead and mentor the Application Services team, including staffing and development efforts.
• Direct the selection, implementation, optimization, and ongoing support of software applications.
• Champion Agile methodologies and iterative delivery practices.
• Partner with business units to provide application expertise and guide successful solutions.
• Develop and maintain application roadmaps, upgrade schedules, and technology strategies.
• Evaluate emerging technologies, including AI and automation, for operational gains.
• Monitor application performance and drive continuous improvement.
• Manage vendor relationships, budgets, compliance, and business continuity planning.

Skills

Leadership

Agile methodologies

Stakeholder management

Communication

Relationship building

Strategic thinking

Problem solving

AI & automation awareness

Education

Bachelor's degree in IT/CS/Business or related field

Job description

Primary Location: Grand Rapids, MI

Employee Status: Full-Time

Workplace Type: Hybrid

Who we are:

At LMCU, you'll find more than just a job - discover a fulfilling career where your contributions truly matter. Join our talented team at Lake Michigan Credit Union and discover the difference an employer who puts people first can make in your career and life.

About this position: LMCU is seeking a strategic and innovative Director of Application Support to lead the support, optimization, and strategic direction of enterprise applications that drive business success. This position oversees application support teams, partners with business leaders to align technology solutions with organizational goals, and develops long-term application roadmaps that improve efficiency, scalability, and user experience.

What you'll do:

• Lead, develop, and mentor the Application Services team, overseeing staffing, performance management, training, and professional development initiatives.
• Direct the selection, implementation, optimization, and ongoing support of software applications to ensure alignment with business goals and operational needs.
• Champion Agile methodologies and iterative delivery practices that improve collaboration, prioritization, responsiveness, and overall business value.
• Partner with business units to provide application expertise, conduct feasibility assessments, support testing efforts, and guide successful solution implementations.
• Develop and maintain application roadmaps, upgrade schedules, and technology strategies that align with organizational priorities and future business needs.
• Evaluate emerging technologies, including artificial intelligence and automation, to identify opportunities that enhance operational efficiency and user experience.
• Monitor application performance, drive continuous improvement efforts, and ensure timely resolution of application issues and service disruptions.
• Manage vendor relationships, departmental budgets, compliance requirements, and business continuity planning to support reliable and effective application services.

What you'll bring:

• Bachelor's degree in Information Technology, Computer Science, Business, or a related field.
• 8+ years of experience supporting, managing, or implementing enterprise software applications.
• 5+ years of leadership experience overseeing technical teams.
• Experience building strong partnerships with business stakeholders and translating business needs into technical solutions.
• Knowledge of Agile methodologies, application lifecycle management, and technology governance practices.
• Experience with application strategy, roadmap development, and portfolio management.
• Strong analytical, problem-solving, communication, and relationship-building skills.
• Experience evaluating and leveraging emerging technologies, including AI and automation, preferred.

What you'll get:

• All Employees: weekly pay and retirement savings options.
• Full Time Employees: comprehensive health coverage including medical (with prescription), dental, vision, HSA match, paid parental leave, and tuition reimbursement.
• To see a full list of our benefit offerings, check out this helpful guide !

LMCU is an Equal Opportunity Employer