Director of AI & Tech Member Engagement

U.S.-Chamber-of-Commerce-; Washington (District of Columbia); Hybrid; USD 122,000 - 153,000; Full time

Benefits offered by this job

Health care

Retirement plan

Paid leave

Bonus potential

Job summary

The U.S. Chamber of Commerce seeks a senior member relations professional to lead engagement with high-level members and prospects across a dynamic AI- and technology-focused portfolio.

The Director will manage day-to-day C-suite relationships, drive new revenue opportunities, and develop strategic plans to grow and retain members. Significant travel to meet members and industry leaders is expected.

Qualifications

• Bachelor’s degree and 5+ years’ experience in fundraising/sales or member or client relations.
• Past work experience in professional services, political fundraising, a membership organization, government affairs, a communications agency, or a media company is preferred.
• Direct revenue responsibility.
• Direct exposure to and a passionate interest in AI- and technology-company ecosystems, lifecycles, trends, policy debates, and key influencers of debates—with the ability to translate complex issues into compelling member and prospect engagement opportunities.
• Superior relationship management experience and sales skills.
• Strong client service ethic.
• Strong presentation and persuasion skills; confidence when conversing with C-suite leaders from large corporations in a business development capacity.
• Excellent written communication skills, attention to detail, and an obsession with accuracy.
• Ability to present to large and small groups alike and speak publicly with clarity, discipline, and brevity.
• Deep intellectual curiosity and a keen interest in policy, with an ability to unpack complex topics and turn them into digestible, compelling sales opportunities.
• Ability to effectively articulate the Chamber value proposition to our members, with an interest in politics and policy and a deep appreciation for the contribution that the Chamber makes to the business community at large.
• Demonstrated ability to engage and understand stakeholder issues impacting prospective members’ industries and/or organizations.
• A growth and learning mindset characterized by an openness to challenging assumptions at the organizational and personal levels.
• A seasoned and impassioned entrepreneur who is eager to contribute to department-wide transformation and new opportunities.
• Strong techniques around guiding sales messaging with diplomacy, tact, and sensitivity for a range of audiences.
• Organizational and business savvy.
• Data-driven approach to utilizing a CRM, such as Salesforce, to track progress, identify trends, and grow engagement.

Responsibilities

• Oversee a portfolio of the Chamber’s significant members in a given industry or industries, leading the strategy and engagement with portfolio member accounts and leveraging industry expertise and intelligence to share insights and deliver results.
• Actively engage members to deliver value through regular connections and touchpoints, news and policy updates, and event invitations and opportunities.
• Drive new business growth within the AI and technology portfolio through consistent prospecting, outreach, and cultivation of high-potential companies.
• Meet or exceed annual revenue and retention goals within the portfolio and lead the development and implementation of an integrated and strategic revenue plan to grow existing accounts.
• Create customized KPIs for each portfolio member company to define success, demonstrate value, chart progress against strategic goals, and exceed members’ expectations.
• Develop close partnerships with and support senior Chamber leaders as they strengthen ties to national and global AI and technology corporate leaders.
• Work creatively and collaboratively with policy expert colleagues to constantly identify new areas of interest for members throughout the Chamber’s advocacy offerings, deliver contracted benefits, deepen overall engagement, and unlock additional areas of investment.
• Work closely with finance and operations colleagues on revenue forecasting, renewal planning, invoicing, and engagement tracking, using the Salesforce platform and other tools.
• Travel regularly to deepen relationships with current members, build new prospect relationships, and represent the Chamber in key markets and industry settings.

Skills

Relationship management

Sales skills

C-suite engagement

Policy & advocacy understanding

Public speaking

Proposal development

Communication skills

Education

Bachelor’s degree

Tools

Salesforce

Job description

The U.S. Chamber of Commerce seeks a senior member relations professional to lead engagement with high-level members and prospects across a dynamic AI- and technology-focused portfolio.

The Director will manage day-to-day C-suite relationships, drive new revenue opportunities, and develop strategic plans to grow and retain members. Significant travel to meet members and industry leaders is expected.