Director of AI/ML Customer Engineering

Adobe; San Jose (CA); On-site; USD 179,000 - 355,000; Full time

Job summary

Adobe seeks a Director of AI/ML Customer Engineering to lead a team in developing innovative customer solutions. The ideal candidate will have extensive technical experience in AI, coding, and a passion for creating impactful digital experiences. This role involves working closely with multiple teams to translate customer needs into scalable prototypes and solutions.

Qualifications

• Minimum of six years as a developer, with full-stack preferred.
• Technical experience across creative processes and generative AI.
• Ability to storyboard and produce technical demos.

Responsibilities

• Translate customer pain points into technical solutions.
• Design and code product prototypes utilizing Adobe APIs.
• Manage a team and foster a culture of innovation.

Skills

JavaScript

Node.JS

HTML/CSS

React

Python

ML Frameworks

Distributed Cloud Compute

Tools

Postman

App Builder

PowerAutomate

Zapier

Mendix

Job description

Join to apply for the Director of AI/ML Customer Engineering role at Adobe

Join to apply for the Director of AI/ML Customer Engineering role at Adobe

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Opportunity

We are the market leader in software products and services for the creative, genAI & marketing ecosystem with Creative Cloud, Document Cloud, Express, Firefly, and Experience Cloud. Reporting to the VP, New Business Ventures, you will foster a culture of customer empathy and orientation, have strong intuition for meaningful business impact, have a passion for coding & tinkering, and a deep curiosity about the application of new technologies (e.g., generative AI, creative workflows, document efficiency, marketing outcomes).

You will be a player-coach who manage a small team of GenAI & Creative Technologists to deliver practical customer solutions and product prototypes to solve hard problems.

What You'll Do

• Understand customer pain points & business needs and translate that into technical solutions
• Ideate, design and code product and workflow prototypes using knowledge of creative production, marketing workflows, Adobe APIs, and external APIs
• Work across internal research & engineering teams to build prototypes using existing and new available technologies.
• Use other new technologies (e.g., products, APIs) and synthesize technical trends and impact to Adobe (so-what, then-what)
• Serve as technical expert on new technologies in Adobe Firefly Services (APIs), Creative Cloud technologies, and corresponding Digital Experience APIs and technologies
• Script & record compelling technical demo videos that bring product truth to life.
• Present product demos at CEC/customer/events/developer audiences & relevant Adobe leadership meetings
• Can foster a great team culture and produce insights & prototypes
  
  

What you will need to succeed

• Minimum technical skills: JavaScript / Node.JS (server-side, front end), API tools (Postman, App Builder), HTML/CSS, React (Spectrum or similar), Python a plus, Low-code connectors a plus (PowerAutomate, Zapier, Mendix), ML Framework knowledge (Pytorch, Hugging Face Accelerator), Distributed cloud compute knowledge (K8s, Slurm)
• A minimum of six years as a developer (full-stack preferred, familiar with API methodology/usage)
• Technical experience across creative, document, digital experience, generative AI, and workflow/low-code spaces (e.g., image editing, video, audio, 3D, analytics, work management, pdf)
• Work-well across functions, research and engineering teams
• Ability to storyboard, produce, and edit your own demos using Pr, Ps, AEM, Workfront, Frame, Express etc. Capable of conveying sophisticated technical and product ideas.
• Build the future mindset & around the corner thinking. Analytical and strategic problem solver, adept at using data to advise decisions.
• Founder-style ownership and work ethic. Ability to working autonomously, track-record of delivering on-time
• Flexibility to travel as needed (~ 20% of month)
  
  

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this positionis $179,300 -- $354,600 annually. Paywithin this range varies by work locationand may also depend on job-related knowledge, skills,and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

California:

Fair Chance Ordinances

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.

Colorado:

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

Massachusetts:

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more about our vision here.

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [e-mail] or call [phone].

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Advertising Services, IT Services and IT Consulting, and Software Development

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