Director of AI Experience Design & Systems

Pfizer Inc.; New York (NY); Hybrid; USD 177,000 - 294,000; Full time

Benefits offered by this job

401(k) plan with Pfizer Matching

Paid vacation, holidays and personal/病

Hybrid work environment

Relocation assistance may be available

Job summary

Pfizer Inc. is seeking a Director, AI Experience Design Lead to own Pfizer’s AI-first design system across human and agent surfaces.

You will build and lead a design team delivering production-ready design standards as code, with a strong emphasis on accessibility and cross-functional collaboration across AI platforms and enterprise LLM integrations. The role blends hands-on design work with strategic leadership, mentoring a high-performing team, and partnering with AI, Data, Product, and

Qualifications

• Bachelor’s degree with 8+ years in Experience Design or a related field required.
• 5+ years of direct people management experience.
• Working fluency with front-end development principles, APIs, and design-token pipelines.
• Experience owning and evolving design systems and AI-first interaction patterns at scale.
• Deep expertise in AI-driven experience design, including Agentic AI workflows and Conversational UX.

Responsibilities

• Own, extend, and evolve Pfizer’s AI-first design system across human and agent surfaces.
• Deliver design standards as code: tokens, patterns, and components shipped into the engineering build pipeline.
• Track adoption in code and retire patterns not working.
• Connect design outcomes to KPIs: adoption, task success, trust, time-to-resolution, and first-pass compliance.
• Lead by example and innovate: ship new AI tools and demonstrate craft at scale.
• Independently own end-to-end design execution for high-impact initiatives from problem framing to prototypes.
• Act as the design authority for Agentic AI experiences, including dialog flows and multi-step workflows.
• Define assistant behaviors: tone, transparency cues, explainability, and safe fallback behaviors.

Skills

Design leadership

AI-first design

System design

Executive presence

Accessibility WCAG 2.1 AA

Design systems as code

Education

Bachelor’s degree with 8+ years in Experience Design or related field

Master’s degree with 7+ years in Experience Design or related field

PhD with 5+ years in Experience Design or related field

Job description

Pfizer Inc. is seeking a Director, AI Experience Design Lead to own Pfizer’s AI-first design system across human and agent surfaces.

You will build and lead a design team delivering production-ready design standards as code, with a strong emphasis on accessibility and cross-functional collaboration across AI platforms and enterprise LLM integrations. The role blends hands-on design work with strategic leadership, mentoring a high-performing team, and partnering with AI, Data, Product, and