Director of AI-Driven Patient Engagement Platform

Careaccess

United States

Hybrid

USD 180,000 - 230,000

Full time

14 days+

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Benefits offered by this job

Paid time off

Medical, dental, and vision

HSA/FSA

Disability insurance

401(k) match

Job summary

Careaccess is seeking a senior engineering leader to drive our AI-enabled patient engagement platform for clinical trials. You will own the engineering roadmap, guide architectural decisions for conversational workflows, and oversee delivery with product and design partners.

The role focuses on leadership, architecture, and delivery ownership within a SaaS product organization. You will mentor engineering managers, support hiring, and enhance Agile and CI/CD practices in a healthcare tech

Qualifications

Bachelor’s degree and at least 7 years of software engineering experience.
3+ years managing engineering teams.
Experience leading engineering in a SaaS product organization.
Ability to guide technical architecture and discuss engineering tradeoffs without needing to code daily.
Strong communication, collaboration, and people-management skills.
Experience or strong interest in conversational systems, telephony integrations, or AI and automation workflows.

Responsibilities

Own the engineering roadmap and coordinate delivery with product and design partners.
Guide architecture for conversational workflows, voice and messaging, task orchestration, and data pipelines.
Oversee development of configurable conversation flows and scheduling systems that account for contact windows, time zones, operating hours, outcomes, and retry policies.
Balance new features, platform reliability, team capacity, and technical debt.
Improve agile planning and CI/CD practices to support a dependable delivery pace.
Manage, mentor, and grow engineering managers and technical leads; support hiring and career development.