Director of AI-Driven Consumer Delivery & Support

Veho; New York (NY); Hybride; USD 140 000 - 180 000; Plein temps

Avantages offerts par ce poste

Equity

Medical, dental, vision

401(k)

Unlimited PTO

Résumé du poste

Veho is seeking an experienced product leader to define and ship AI-powered, consumer-facing workflows that enhance the delivery experience and support operations. You will own end-to-end consumer delivery features and build tooling that shortens resolution times while reducing costs, leveraging your product and AI-building background.

You will work with cross-functional teams in logistics, delivery, and marketplace environments, translating system-level thinking into tangible product decisions

Qualifications

• 8+ years in product management or product engineering
• Shipped consumer-facing products at scale
• Designed and built AI-powered products in production
• Builder mindset – prototyping with AI tools
• Strong measurement orientation – experiments, metrics, and instrumentation

Responsabilités

• Own the consumer delivery experience end-to-end: tracking, notifications, delivery feedback, and measurement systems.
• Build and ship AI-powered support workflows to improve first-contact resolution and customer satisfaction.

Description du poste

Veho is seeking an experienced product leader to define and ship AI-powered, consumer-facing workflows that enhance the delivery experience and support operations. You will own end-to-end consumer delivery features and build tooling that shortens resolution times while reducing costs, leveraging your product and AI-building background.

You will work with cross-functional teams in logistics, delivery, and marketplace environments, translating system-level thinking into tangible product decisions