Director of Advising & Coaching - Hybrid/Remote in Austin

Apiabroad; Austin (TX); Hybrid; USD 120.000 - 170.000; Vollzeit

Zusammenfassung

Apiabroad in Austin, TX is seeking an experienced Director to lead the Advising and Coaching team within Visas, & Student Financial Services. This role focuses on driving enrollment initiatives and guiding change through new technologies and streamlined processes.

You will supervise staff, assign caseloads, collaborate with cross-functional partners, and develop policies to improve yield and service quality. A strong background in higher education operations and data analysis is essential.

Qualifikationen

• Experience supervising full-time staff.
• Experience analyzing and reporting data.
• Strong communication and organizational skills.
• Ability to implement technology solutions including AI platforms.

Aufgaben

• Counsels students and families through enrollment stages to keep them engaged.
• Oversee assigning caseloads to staff.
• Supervise staff and communicate with multiple departments.
• Report to the VP Advising & Coaching, Visas and SFS.
• Monitor team goals and ensure customer service standards.
• Collaborate with the Director of Student Financial Services to manage forms and documents.
• Manage creation and functioning of applications within the technology platform.
• Develop policies to enhance operations and provide strategic direction.
• Build a full-service department to improve yield.
• Coordinate with cross-functional departments for retention improvements.

Kenntnisse

Supervision

Data analysis

Team building

Workflow optimization

Communication

Interpersonal skills

Multitasking

AI platforms

Ausbildung

Bachelor's degree + 5 years in higher education

Master's degree preferred

Confidentiality

3 years supervisory experience

Tools

AI platforms

Cloud-based systems

Jobbeschreibung

Apiabroad in Austin, TX is seeking an experienced Director to lead the Advising and Coaching team within Visas, & Student Financial Services. This role focuses on driving enrollment initiatives and guiding change through new technologies and streamlined processes.

You will supervise staff, assign caseloads, collaborate with cross-functional partners, and develop policies to improve yield and service quality. A strong background in higher education operations and data analysis is essential.