Director of Accounts Receivable

firstPRO, Inc; Teaneck Township (NJ); On-site; USD 110,000 - 170,000; Full time

Job summary

The Director of Accounts Receivable at firstPRO, Inc. leads the end-to-end AR function, overseeing billing, collections, cash applications, credit management and related processes to ensure accurate invoicing and timely payments.

You will build a high-performing team, collaborate with Operations, Customer Service, Sales and IT, drive process improvements, automation, and system integration to accelerate cash flow and support company growth.

Qualifications

• 10+ years in financial operations, billing, or AR with leadership experience.
• Experience in service-based or route-based industries preferred.
• Proficient in ERP, billing, cash application, and reporting systems.

Responsibilities

• Lead and mentor AR team (billing, collections, cash application).
• Set goals, performance metrics, and accountability for AR.
• Collaborate cross-functionally to align billing with business objectives.
• Develop KPIs like DSO, billing accuracy, and cash collection.
• Oversee posting of customer payments across channels.
• Drive automation and process improvements across AR operations.

Skills

Billing

Collections

Cash Application

Credit Management

Process Improvement

ERP Software

Financial Reporting

Advanced Excel

Leadership

Change Management

Education

Bachelor's degree

Tools

ERP Software

Job description

The Director of Accounts Receivable is a key financial operations leader responsible for overseeing the end-to-end accounts receivable function, including billing, collections, cash application, credit management, and related financial processes. This role ensures the accurate and timely execution of invoicing, collections, and payment processing while driving strategic initiatives that improve efficiency, system integration, working capital, and cash flow.

The Director will lead a team of finance professionals and partner closely with Operations, Customer Service, Sales, Information Technology, and other business functions to optimize revenue-related processes and support organizational growth. The ideal candidate brings extensive experience in financial operations, a strong understanding of billing and receivables, and a demonstrated track record of process improvement, technology implementation, and team leadership within a service-based organization.

Essential Job Functions

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.

• Lead, manage, develop, and mentor a team responsible for billing, accounts receivable, collections, credit, and cash application.
• Establish clear goals, performance expectations, and accountability measures for the accounts receivable function.
• Collaborate cross-functionally with Operations, Customer Service, Sales, Information Technology, and Finance to align billing and receivables processes with business objectives.
• Develop, monitor, and report on key performance indicators, including days sales outstanding (DSO), billing accuracy, collection effectiveness, billing cycle times, aging, and cash application rates.
• Oversee accurate and timely billing across a diverse customer base, including residential, commercial, industrial, and municipal accounts.
• Ensure invoices accurately reflect contracted services, pricing, service levels, adjustments, and applicable terms and conditions.
• Establish and maintain standardized billing and accounts receivable procedures to improve consistency, accuracy, scalability, and efficiency.
• Identify opportunities to automate and streamline processes, reduce manual work, minimize errors, and improve the customer experience.
• Establish and maintain appropriate financial controls to ensure the completeness, accuracy, and integrity of accounts receivable transactions.
• Oversee credit and collection policies, procedures, and strategies.
• Develop and execute collection strategies designed to improve cash flow and reduce outstanding and aged receivables while maintaining positive customer relationships.
• Monitor collection activity and ensure appropriate prioritization and escalation of delinquent accounts.
• Oversee the accurate and timely posting of customer payments received through various payment channels, including electronic payments, credit cards, checks, lockbox services, and wire transfers.
• Ensure timely resolution of unapplied, unidentified, and misapplied cash.
• Maintain accurate customer account records and ensure account balances are properly reconciled.
• Support the monthly and year-end financial close process, including reconciliation of the accounts receivable subledger to the general ledger.
• Analyze receivables trends, aging, collection performance, and other financial metrics to identify risks and opportunities for improvement.
• Lead continuous improvement initiatives across billing, collections, cash application, and accounts receivable operations.
• Partner with Information Technology and external service providers to evaluate, implement, and optimize financial, billing, payment, and accounts receivable systems.
• Serve as a business lead, project lead, or key stakeholder on cross-functional technology and process improvement initiatives affecting billing and receivables.
• Develop and maintain documentation, policies, procedures, and internal controls related to accounts receivable operations.
• Identify opportunities to improve reporting, data quality, system functionality, and operational visibility.
• Ensure the accounts receivable function scales effectively to support organizational growth and evolving business needs.

Requirements and Qualifications

• Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
• 10+ years of progressive experience in financial operations, accounting, billing, or accounts receivable, with at least 5 years in a leadership or management capacity.
• Demonstrated success leading accounts receivable, billing, collections, or related financial operations.
• Proven experience leading process improvement, automation, and financial systems implementation initiatives.
• Experience within a service-based, route-based, subscription, utility, transportation, waste services, facilities services, or similar industry is preferred.
• Strong understanding of billing, accounts receivable, collections, credit management, cash application, and customer account structures.
• Experience managing complex billing environments with multiple customer types, service offerings, pricing structures, and contractual terms.
• Proficiency with ERP, billing, accounts receivable, payment processing, and financial reporting systems.
• Advanced Excel skills and strong analytical and reporting capabilities.
• Strong project management and change management skills.
• Demonstrated ability to develop, implement, and maintain effective financial controls and operating procedures.
• Exceptional leadership, team-building, coaching, and performance-management skills.
• Strong analytical and problem-solving abilities, with the capacity to identify root causes and implement sustainable solutions.
• Excellent written and verbal communication skills.
• Ability to effectively collaborate with stakeholders across multiple departments and levels of an organization.
• High degree of organization, accountability, attention to detail, and sound business judgment.